Hello,
Sorry for the delay in answering.
Our team works on the problem with Live Past, but there is no ready solution, right now, unfortunately.
Regards
Hello,
Sorry for the delay in answering.
Our team works on the problem with Live Past, but there is no ready solution, right now, unfortunately.
Regards
Hello,
Because in english version of product you have selected Free shipping – shipping class but in origin arabic version of your product there are no shipping class selected for that product -> https://prnt.sc/dCTbh-obknRe
Regards
Hello,
We can’t check your site and screenshot – https://prnt.sc/jcUFTD_d8kha , unfortunately. Is there a restriction by IP or something else? Could you, please, unlock it for Ukraine?
Regards
Hello,
Go to the page > Edit it using Elementor > delete the current products element and try to use the Products Grid element https://prnt.sc/bmsL7KXdD95H
or provide temporary FTP access, so we can check the Fatal error more deeply.
Regards
Hello,
Thanks for letting us know.
Yes, you can use this solution.
Regards
Hello,
You can activate the theme now.
Regards
Hello,
Thank you so much for purchasing our theme and contacting our support center.
Go to Elementor > Settings > Integrations > WooCommerce > Choose Disable to opt out of using Elementor’s Mini Cart template https://elementor.com/help/menu-cart-widget-pro/
Clear all cache and check the result.
Regards
Hello,
Provide temporary wp-admin access, so we can take a closer look at your settings.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Hello,
Edit Footer static block using Elementor.
Read more – https://www.8theme.com/documentation/xstore/support/static-blocks/ https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/
If you need our assistance, provide temporary wp-admin access.
Regards
Hello,
Please read the documentation of Elementor plugin and watch their video tutorials. You can find them online. For example – https://elementor.com/blog/parallax-effects/
Regards
Hello,
Thank you so much for purchasing our theme and contacting our support center.
Please try to add the next code in Theme Options > Theme Custom CSS:
header .fancy-select-results {
z-index: 9999;
}
Regards
Hello,
In URL (in your video) we can see no-AMP. Read more – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/
Please check our video from your site (APM version) in the Private Content area, links work fine.
Where exactly do you click? Is it “See details” button of the slider? If so, doe it works fine on a desktop? Try to increase the height of the slider.
Regards
Hello,
Thank you so much for purchasing our theme and contacting our support center.
Enable Elementor for static blocks – https://www.8theme.com/documentation/xstore/support/static-blocks/ , then edit static blocks content.
Provide URL of your site and temporary wp-admin access, so we can’t take a closer look at current settings and guide you with screenshots.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Hello,
As we can see there are products with the problem and without the problem.
On those that do not load, the video cannot be found by the link, it seems that they were deleted from the server, or were not transferred when moving.
Did you move the database?
Please provide FTP access.
If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Hello,
The problem is caused by custom CSS code, you need to delete or change this code: https://prnt.sc/l3NE5EEQ8prZ
Regards
Thanks for the reply. Please change the code to:
.et-mini-content .product_list_widget .descr-box>.quantity {
display: inline-flex;
}
Regards
Hello,
1/
content>.product_brand {
order: -1;
}
2/ Sorry, but there is no such possibility.
3.1 The rating is missing because there is no reviews on arabic https://prnt.sc/JHpeVKhhecPK
3.2 It is because of this custom CSS code – https://prnt.sc/I_AQz_2yULPd
3.3 It is https://prnt.sc/F3dINSkbRxN_ hidden by custom CSS – https://prnt.sc/MbN9cN1KrZFK Do you want to hide it on Arabic too?
Regards
Hello,
Please provide purchase code via the Private Content area
Regards
Hello,
The mentioned editor is independent of the theme, and our XStore doesn’t have restrictions for it. In this case, contact WordPress support to get assistance
Regards
Hello,
We’ve checked your site on mobile devices (android) and do not see the problem.
Could you, please record a video?
Clear cache on mobile browser on your device and check one more time then.
AMP can be disabled via Plugins > disable XStore AMP plugin.
Regards
XStore > Dashboard > Unregister license
If a few installations will be done, you will still need to contact us.
Regards
Hello,
Thanks for using our theme.
You can activate it now.
Regards
Hello,
Thanks for contacting us.
RTL styles are applied once you enable RTL language, no matter what demo you imported.
Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/
XStore is fully compatible with WPML, so you need to follow docs of the plugin to set up multilanguage functionality on your site. If you face any problem with that, contact the support of WPML first, because there is no known problem from our theme side.
We do not provide consultation by Zoom, sorry.
Regards
Hello,
Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder
with correct names, for example, xstore-ar.po for the theme and xstore-core-ar.po for XStore Core plugin, then you will not lose translation after the update.
We would recommend doing a backup of all the files before any update.
Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.
Regards
Hello,
You can download the latest version of the plugin from this page – https://www.8theme.com/downloads , follow our documentation – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards
Hello,
Please, read the refund policy – https://themeforest.net/page/customer_refund_policy, refund request can be submitted here – https://themeforest.net/refund_requests/new
Regards
Hello,
1/ Update the theme and Core plugin – https://www.8theme.com/demo/docs/legenda/Theme_Update.html https://www.8theme.com/demo/docs/legenda/Plugins/Plugins_Update
Clear cache and check the result.
2/ Check how it works with default theme activated, for example – Storefront. Maybe the issue is caused not by the theme.
Regards
Hello,
Thank you so much for purchasing our theme and contacting our support center.
Go to Appearance > Menus > edit menus > settings of menu item > https://gyazo.com/c1e90cdb45dcf42a272ed3cca064f4ed
https://xstore.8theme.com/xstore-icons/
Regards
Try to use the next custom CSS code:
.single-product .product-information-inner .fixed-content {
display: flex;
flex-direction: column;
}
.single-product .product-information-inner .product_title.entry-title {
order:0;
}
.single-product .product-information-inner .product-content .price {order:2;}
.single-product .product-information-inner .wcfm_custom_field_display.wcfm_custom_field_display_free-return {order: 3 !important;}
.single-product .product-information-inner .wcfm-clearfix {order:4;}
.single-product .product-information-inner .woocommerce-product-details__short-description {order:7;}
.single-product .product-information-inner .sales-booster-live-viewing {order: 5 !important;margin-top: 15px;}
.single-product .product-information-inner .sales-booster-total-sales {order: 6;}
.single-product .product-information-inner .cart {order:8;}
.single-product .product-content .yith-wcwl-add-to-wishlist {order:9 !important;}
.single-product .product-information-inner .wcfm_ele_wrapper.wcfm_catalog_enquiry_button_wrapper {order:10;}
.single-product .product-information-inner .wcfm_ele_wrapper {order:11;}
.single-product .product-information-inner .product_meta {order:12;}
.single-product .product-information-inner .product-share {order:13;}
Regards
Hello,
Please try to use this custom CSS code:
.single-product .fixed-content br {
display: none;
}
Regards