Custom tab not showing content inside tab

This topic has 14 replies, 3 voices, and was last updated 1 year, 2 months ago ago by Rose Tyler

  • Avatar: Jeanice
    Jeanice
    Participant
    November 25, 2022 at 15:07

    I created a custom tab and the information inside isn’t showing.

    Its showing here and other products but not these 2 specifically.

    https://goinathleticsny.com/product/collegiate-line-retro-dolphin-shorts/
    https://goinathleticsny.com/product/collegiate-line-retro-dri-fit-tank-top/

    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 25, 2022 at 15:13

    Hello,

    Could you provide wp-admin access and temporarily disable cache plugin?

    Regards

    Avatar: Jeanice
    Jeanice
    Participant
    December 1, 2022 at 01:00

    Sure here it is.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 1, 2022 at 07:16

    Hello, @Jeanice,

    I tried to log in to your site but it requires an authentication code as you can see in this image: https://postimg.cc/KRrFz0px Can you please be so kind and disable the security for a while until I will check your issue once I replied back to you then you can again activate the security on your site.

    Regards 8Themes Team.

    Avatar: Jeanice
    Jeanice
    Participant
    December 1, 2022 at 13:47

    You can go ahead and login I’ll let you in.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2022 at 14:01
    Avatar: Jeanice
    Jeanice
    Participant
    December 1, 2022 at 14:12

    Try again im sorry

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2022 at 14:29

    Hello,

    it is the same – https://gyazo.com/692a930dd0da1e3481ad6aad4e6dfd5c

    Regards

    Avatar: Jeanice
    Jeanice
    Participant
    December 1, 2022 at 14:32

    I let you inside

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2022 at 14:45

    Please disable this type of authentication at all.

    Regards

    Avatar: Jeanice
    Jeanice
    Participant
    December 1, 2022 at 16:19

    its off

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2022 at 16:32

    Edit Product > [8theme] Product Options > Single layout > Custom tab > Text tab change this https://prnt.sc/24EspszRwUgA to https://prnt.sc/AqMJ3LRMPyt2

    Regards

    Avatar: Jeanice
    Jeanice
    Participant
    December 1, 2022 at 17:33

    may I ask whats the difference?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2022 at 18:48

    Additional tags break content structure, please edit as was mentioned, and you will see, that the problem is solved.

    Regards

  • Viewing 14 results - 1 through 14 (of 14 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.