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Custom tab not showing content inside tab

This topic has 14 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

Jeanice

Participant

November 25, 2022 at 15:07

I created a custom tab and the information inside isn’t showing.

Its showing here and other products but not these 2 specifically.

https://goinathleticsny.com/product/collegiate-line-retro-dolphin-shorts/
https://goinathleticsny.com/product/collegiate-line-retro-dri-fit-tank-top/

#339640 Copied Theme version: 8.3.7

13 Answers

Rose Tyler

Support staff

November 25, 2022 at 15:13

Hello,

Could you provide wp-admin access and temporarily disable cache plugin?

Regards

#339642 Copied

Jeanice

Participant

December 1, 2022 at 01:00

Sure here it is.

Please contact administrator
for this information.

#340176 Copied

Tony Rodriguez

Support staff

December 1, 2022 at 07:16

Hello, @Jeanice,

I tried to log in to your site but it requires an authentication code as you can see in this image: https://postimg.cc/KRrFz0px Can you please be so kind and disable the security for a while until I will check your issue once I replied back to you then you can again activate the security on your site.

Regards 8Themes Team.

#340191 Copied

Jeanice

Participant

December 1, 2022 at 13:47

You can go ahead and login I’ll let you in.

#340250 Copied

Rose Tyler

Support staff

December 1, 2022 at 14:01

https://gyazo.com/29ba4aa685a73f2682fa5891ca1a6c73

Regards

#340251 Copied

Jeanice

Participant

December 1, 2022 at 14:12

Try again im sorry

#340256 Copied

Rose Tyler

Support staff

December 1, 2022 at 14:29

Hello,

it is the same – https://gyazo.com/692a930dd0da1e3481ad6aad4e6dfd5c

Regards

#340259 Copied

Jeanice

Participant

December 1, 2022 at 14:32

I let you inside

#340260 Copied

Rose Tyler

Support staff

December 1, 2022 at 14:45

Please disable this type of authentication at all.

Regards

#340264 Copied

Jeanice

Participant

December 1, 2022 at 16:19

its off

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Rose Tyler

Support staff

December 1, 2022 at 16:32

Edit Product > [8theme] Product Options > Single layout > Custom tab > Text tab change this https://prnt.sc/24EspszRwUgA to https://prnt.sc/AqMJ3LRMPyt2

Regards

#340274 Copied

Jeanice

Participant

December 1, 2022 at 17:33

may I ask whats the difference?

#340277 Copied

Rose Tyler

Support staff

December 1, 2022 at 18:48

Additional tags break content structure, please edit as was mentioned, and you will see, that the problem is solved.

Regards

#340282 Copied
Tagged: best selling, content inside tab, custom tab, themes, woocommerce
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