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AMP Site not working correct on mobile devices

This topic has 11 replies, 2 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

gcl

Participant

November 24, 2022 at 14:58

I am having issues with our site on mobile devices, on my android when I click on any link it directs me back to the homepage, on my Ipad I can get on to a product page but then it redirects onto the homepage.

Is there a way to force AMP? or resolve the issue above?

See private content to credentials if needed. Thanks.

Please, contact administrator
for this information.

#339511 Copied Theme version: 8.3.7

10 Answers

Rose Tyler

Support staff

November 24, 2022 at 16:00

Hello,

We’ve checked your site on mobile devices (android) and do not see the problem.
Could you, please record a video?
Clear cache on mobile browser on your device and check one more time then.
AMP can be disabled via Plugins > disable XStore AMP plugin.

Regards

#339530 Copied

gcl

Participant

November 24, 2022 at 16:46

Please see private content.

Please contact administrator
for this information.

#339544 Copied

Rose Tyler

Support staff

November 25, 2022 at 04:13

Hello,

In URL (in your video) we can see no-AMP. Read more – https://xstore.helpscoutdocs.com/article/111-general-info-amp
Please check our video from your site (APM version) in the Private Content area, links work fine.
Where exactly do you click? Is it “See details” button of the slider? If so, doe it works fine on a desktop? Try to increase the height of the slider.

Regards

Please contact administrator
for this information.

#339567 Copied

gcl

Participant

November 25, 2022 at 13:15

For some reason on my android phone it is only opening the non-amp, is there a way to force AMP on mobile?

#339625 Copied

Rose Tyler

Support staff

November 25, 2022 at 14:53

Edit URL and remove /?no-amp
Or try: go to XStore > AMP XStore > Footer > Link to non AMP version: > On > Save, then from mobile scroll to the bottom of page, there should be a button AMP version disable/enable > click on it, then disable the button in the Footer.

Regards

Please contact administrator
for this information.

#339636 Copied

gcl

Participant

November 25, 2022 at 15:24

When I enter the URL I don’t include /?no-amp, it’s like it is redirecting by itself. I also enabled the AMP version enable/disable button on the footer and even when I click this it goes back to the /?no-amp version.

#339645 Copied

Rose Tyler

Support staff

November 25, 2022 at 16:39

Could you also check how it works from another device?
What browser do you use? Have you tried to clear its cache?

Regards

#339649 Copied

gcl

Participant

November 25, 2022 at 17:40

I’ve tried on an iPhone and AMP works.

On my Android & iPad I’m using Brave but it keeps redirecting to /?no-amp. It’s very strange.

On the iPad when I use Safari, it just resizes but not in AMP.

#339654 Copied

Rose Tyler

Support staff

November 25, 2022 at 19:41

We cannot reproduce the issue from our side but you may check how it works from other browsers and without Cache plugins enabled.

Regards

Please contact administrator
for this information.

#339664 Copied

Rose Tyler

Support staff

November 26, 2022 at 07:43

About Brave browser, please read the next articles – https://support.brave.com/hc/en-us/articles/8611298579981-What-is-Brave-s-De-AMP-feature- https://brave.com/privacy-updates/18-de-amp/ – “Users who wish to continue visiting AMP versions of pages can continue to do so by going to brave://settings/shields and disabling De-AMP.”

Regards

#339709 Copied
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AMP Site not working correct on mobile devices

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