Page 759 – 8theme.com

Forum Replies Created

Viewing 30 posts - 22,741 through 22,770 (of 68,231 total)

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Rose Tyler

Support staff

November 28, 2022 at 13:25

Hello,

Thanks for the reply.
Please check the Private Content area

Regards

Please contact administrator
for this information.

#339889 Copied In reply to: Exiting and Previewing Page Display Issue

Rose Tyler

Support staff

November 28, 2022 at 12:55

Hello,

Thank you so much for purchasing our theme and contacting our support center.
Please provide URL of page from where the screenshot was done.

Regards

#339886 Copied In reply to: Empty space in “Product Categories Lists” if subcategories option is disabled

Rose Tyler

Support staff

November 28, 2022 at 12:34

Hello,

What device and browser do you use?
Have you tried from an incognito browser window? Please check from other devices too.

Regards

#339884 Copied In reply to: Issue with floating icon alignment static block

Rose Tyler

Support staff

November 28, 2022 at 12:27

Yes, thanks.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#339882 Copied In reply to: XStore related – fatal error on mobile version

Rose Tyler

Support staff

November 28, 2022 at 12:12

Hello,

You’re welcome!
Have a nice day!

Regards

#339881 Copied In reply to: Mini Account Menu won’t show if user is on my-account page

Rose Tyler

Support staff

November 28, 2022 at 12:11

Hello,

Header Builder > Wishlist > Mini-Wishlist Type > None

Regards

#339880 Copied In reply to: yiith wishlist don’t open wishlist modal if item added to wishlist

Rose Tyler

Support staff

November 28, 2022 at 12:09

Hello,

Thanks for using our theme.
Please submit different questions via separate topics.
1/ Go to Theme Options > Speed optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources > Off.
2/ Theme Options > Header Builder > Mobile > Top header >WCAG Background Control https://prnt.sc/-81Qw3i0cI_D
3/ We’ve checked and the sticky header works fine. What devices and browsers do you use?
4-6/ Here is the detailed article on the XStore AMP plugin you can read: https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/
You will find all the settings of the XStore AMP plugin under XStore > AMP XStore.
So please read the doc and check the possible plugin settings, Other than that there are no additional settings.

Regards

#339879 Copied In reply to: Header issues (promo text settings and sticky header not working correctly)

Rose Tyler

Support staff

November 28, 2022 at 11:13

Hello,

FTP directory is empty – https://prnt.sc/oXBZqST-VXGf
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

Regards

#339875 Copied In reply to: XStore related – fatal error on mobile version

Rose Tyler

Support staff

November 28, 2022 at 09:51

Hello,

Fixed. Please clear the cache and check now.
The fix will be included in the next update also.

Regards

#339869 Copied In reply to: Product video on single page not working

Rose Tyler

Support staff

November 28, 2022 at 07:51

Hello,

You can save content as template and then import it, please read documentation of Elementor plugin – https://elementor.com/help/template-library/

Regards

#339863 Copied In reply to: Duplicate A Static Block

Rose Tyler

Support staff

November 28, 2022 at 07:00

Thanks for the reply.
We can’t connect FTP or open your site. please check. Are there any restrictions by IP or something else?

Regards

#339860 Copied In reply to: Cart Widget not working/showing in header

Rose Tyler

Support staff

November 28, 2022 at 06:58

You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

Regards

#339859 Copied In reply to: Does Facebook Pixel fire for each page in AMP mode

Rose Tyler

Support staff

November 28, 2022 at 06:56

Hello,

All possible shortcodes for use in Email Builder are already in the list you may see by clicking shortcodes ( https://prnt.sc/PY7gIqDbnHOp ) in Text element,
You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

Regards

#339858 Copied In reply to: How to show customer contact number in the order email notification ?

Rose Tyler

Support staff

November 28, 2022 at 06:47

Hello,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Let us know the result.

Regards

#339856 Copied In reply to: Product variation image lightbox conflicting issue

Rose Tyler

Support staff

November 28, 2022 at 06:35

Hello,

You can activate XStore now.
Let us know what other assistance is needed.

Regards

#339854 Copied In reply to: My purchase is not working please chekc and help

Rose Tyler

Support staff

November 27, 2022 at 17:11

Where should we go to be able to see the mentioned notice?

Thanks for the wp-admin access. We need FTP access also. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#339833 Copied In reply to: problem with menus after update to 8.3.7.

Rose Tyler

Support staff

November 27, 2022 at 17:01

Hello,

Please try: Theme Options > Speed Optimization > Always Load Wc-Cart-Fragments > On

Regards

#339830 Copied In reply to: YITH WooCommerce Wishlist does not work

Rose Tyler

Support staff

November 27, 2022 at 16:07

Hello,

At first sight, this is independent of the theme. Please provide URL of your site, temporary wp-admin and FTP access, so we can take a closer look.

Regards

#339828 Copied In reply to: problem with menus after update to 8.3.7.

Rose Tyler

Support staff

November 27, 2022 at 15:40

Hello,

To clear the language area in the top bar just add the empty test widget to the Left top bar widget area (Appearance > Widgets).

Regards

#339826 Copied In reply to: how to remove top bar text in left and add new

Rose Tyler

Support staff

November 27, 2022 at 15:29

Hello,

Thanks for the reply.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#339825 Copied In reply to: Product video on single page not working
Rose Tyler

Support staff

November 27, 2022 at 12:26
Hello,

Try to use the next custom CSS code:

.order-review .cart_item .product-name-info .product-item-thumbnail , .woocommerce-order-details tbody .product-name-info .product-item-thumbnail { display: none !important; }

Regards
#339821 Copied In reply to: Advanced layout – double product image on checkout
Rose Tyler

Support staff

November 27, 2022 at 12:03

Thanks for the reply. Please check my account page now.

Regards

#339819 Copied In reply to: Theme “XStore Child/Jewelry”　Sale page is broken again.

Rose Tyler

Support staff

November 27, 2022 at 12:02

There is the next error – cURL error 28: Connection timed out after 5001 milliseconds , it causes the problem with import. Please read next articles to solve it – https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/ https://ertano.com/curl-error-28-connection-timed-out/
The problem can also be caused by a white or black list, vpn or proxy on the server.

Regards

#339818 Copied In reply to: Why After Add Purchase Code, My Theme Not Actived, Import Demo Not Shown?

Rose Tyler

Support staff

November 27, 2022 at 10:31

Hello,

Sorry, but additional customization or content management is not included in our basic support scope. We are able only to guide you with theme options. If you need personal customization you need to hire a developer or content manager.

Regards

#339817 Copied In reply to: add shipping class to single product page in arabic not working

Rose Tyler

Support staff

November 27, 2022 at 10:26

Thanks for the reply.
There is no such possibility, because of the table structure, sorry.

Regards

#339816 Copied In reply to: I need help to replace Shipping text with other text

Rose Tyler

Support staff

November 27, 2022 at 10:22

Hello,

Sorry for the delay in answering.
I’ve passed your questions to our technicians. You will be informed once I get any news from them. Please be patient and do not change access.

Regards

#339814 Copied In reply to: Why After Add Purchase Code, My Theme Not Actived, Import Demo Not Shown?

Rose Tyler

Support staff

November 27, 2022 at 09:52

Hello,

FTP directory is empty – https://prnt.sc/UsXenETKa1Je
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

Regards

#339812 Copied In reply to: Product video on single page not working

Rose Tyler

Support staff

November 27, 2022 at 09:48

Hi,

Please provide URL of the page via the Private Content area here, so we can take a closer look.

Regards

#339811 Copied In reply to: I need help to replace Shipping text with other text

Rose Tyler

Support staff

November 27, 2022 at 09:27

It seems the problem is related to PHP version on your site https://prnt.sc/25lsAaPfiJj4 , please downgrade it to 7.x. The hosting provider can help you with this.
Here is a report about the similar problem – https://github.com/elementor/elementor/issues/19093

Regards

#339809 Copied In reply to: Theme “XStore Child/Jewelry”　Sale page is broken again.

Rose Tyler

Support staff

November 27, 2022 at 06:20

Hello,

Thanks for using our theme. You can activate it now.

Regards

#339790 Copied In reply to: Fixed the Licence Key. It’s showing You have reached activation number limit.
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Viewing 22,770 results - 22,741 through 22,770 (of 68,231 total)

Viewing 30 posts - 22,741 through 22,770 (of 68,231 total)

← 1 2 3 … 758 759 760 … 2,273 2,274 2,275 →

Forum Replies Created

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