Recently the cart widget has stopped showing in the header of my client’s site. Have tried all sorts of things, but not sure what is causing this.
The widget is enabled in the settings, but nothing.
Could it possibly have something to do with the outdated WooCommerce theme files after the recent WooCommerce updates?
Please download the theme and Core plugin from this page – https://www.8theme.com/downloads and do the update manually https://www.8theme.com/demo/docs/legenda/Theme_Update.html https://www.8theme.com/demo/docs/legenda/Plugins/Plugins_Update
After the update, you will need to wait up to 4 hours while Woocommerce cache will be cleared and messages about outdated files disappear.
About the Cart widget, there can be another reason. Please provide temporary wp-admin and FTP access, we will check the situation more deeply.
Hi Rose, thank you for the reply. As mentioned though, I am running the latest Legenda Theme & Core (which I downloaded and manually updated).
There are still outdated WooCommerce theme files.
Unfortunately giving admin access at this point in time is not really an option as this is a live site, and we can’t have any downtime.
You need to do the update right now, because current achives contain compatibility with the latest WooCommerce, just number of version was not changed, so please follow my recommendation.
Theme Options > Header > Enable cart widget > On.
If this option is enabled, check if there is any changes in your child theme files that may affect it.
Hi, ah, ok. Will do.
Cart widget is set on and there is no customisation in the child theme template files.
I’ve updated the theme & core and all files are up to date now. But cart widget still not functioning :(. Probably is something in the setup or another plugin or something… but have no idea where and there are also no obvious errors.
Hi, a quick update. I’ve tested the site through the troubleshooting mode with the child theme and then the parent theme and only Legenda Core, Redux Framework, WPBakery & WooCommerce enabled.
Each time the outcome is the same, no cart widget in the header and the search box shows on the left and the right of the logo. 🙁
In this case, we need to take a closer look at your settings of the site, so temporary wp-admin and FTP access are needed. If your site is live, create a staging site (a full copy of the live site, so we can do tests there).
I can confirm, I’m having the same issue with with any headers that contain the cart. The cart does not show. As a work around I just switched the header to variant#6 which does have a cart link in the top bar just to visitors can have functionality.
Also noticed when search bar in header is turned on, the search bar appears twice, once where it’s supposed to be and once where the cart is supposed to be.
With which header types do you get mentioned problems? Please describe in more detail.
Thanks so much for responding. I made a video for you. It’s just easier to show you.
Thank you very much for your kind words, and for the detailed video explanation. Strange, but we do not see mentioned problems on our test site. Could you, please create a staging site (a full copy of the live site), and provide temporary wp-admin and FTP access, so we can do tests there?
Or provide your Theme Options file first, and we will import it on our site and check the result. Go to Theme Options > Import/Export > Export file > upload the file on a filesharing service and provide the URL via the Private Content area.
OK created the dev environment. Just to be safe I also deactivated all the other plugins and re-installed Legenda theme. The problem still exists.
I’m running PHP 8.0 just FYI, sometimes that’s important.
Thanks for the reply.
We can’t connect FTP or open your site. please check. Are there any restrictions by IP or something else?
Sorry about that. I have various country blocking enabled to prevent spam. What country are you connecting from?
Hi, I ended having to tweak the header template to get the Cart widget to show/work properly. Didn’t seem to be any other way.
Hello @Pablostevens ,
Unblock it for Ukraine, please.
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