Exiting and Previewing Page Display Issue

This topic has 4 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

  • Avatar: Ryan
    Ryan
    Participant
    November 16, 2022 at 13:58

    Hi,

    When we are editing the theme in Elementor and we then Exit/Preview the page we encounter the page with links all messed up and a javascript display error along with it even though it’s enabled.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 16, 2022 at 15:41

    Hello,

    Be attentive, don’t post private information out of the Private content area because it will be visible to all the users of the forum. Only content that you place in Private content is visible to the support staff only, so I’ve edited your reply and moved access to the Private area.

    1/ Update the theme and Core plugin – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

    2/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

    Let us know the results.

    Regards

    Avatar: Ryan
    Ryan
    Participant
    November 28, 2022 at 13:09

    Hi,

    We’re still experiencing the same issue when we try to exit/preview changes. The page is messed up and links are all over the place. Can you login and have a look. There aren’t any plugins additional and we updated the Core. Thanks.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 28, 2022 at 13:25

    Hello,

    Thanks for the reply.
    Please check the Private Content area

    Regards

    Please contact administrator
    for this information.
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