It is 100px padding-top for the first section. Please check now.
Regards
Rose Tyler
Support staff
November 29, 2022 at 10:46
As we can see, then the header overlap is disabled, the black background block is placed under the header, it means this block is a part of the Home page content. We can’t edit your home page using Elementor because you are editing it right now. So check the settings by yourself, or close the editor, so we can do this.
Regards
Rose Tyler
Support staff
November 29, 2022 at 10:27
Hello,
Thanks for the reply and for screenshots.
Please provide temporary wp-admin access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Rose Tyler
Support staff
November 29, 2022 at 10:24
Hello,
Please provide temporary wp-admin and FTP access.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
ftp access: If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Rose Tyler
Support staff
November 29, 2022 at 09:51
Hello,
You can enable Header overlap (Theme Options > Header Builder)
Please describe in more detail what exactly page is white, with more details I will be able to pass this topic to our dev team.
Also, provide FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.
Regards
Rose Tyler
Support staff
November 29, 2022 at 08:19
Hello,
Thanks for using our theme.
Please submit different questions via separate topics.
1/ Provide temporary FTP access, we will check what can be done to help you. If you do not know how to create FTP contact with your hosting provider, they will help you.
2/ It is predefined behavior.
3/ Please check now.
4/ Please provide URL of the mentioned page.
Regards
Rose Tyler
Support staff
November 29, 2022 at 07:18
Hello,
Thanks for contacting us.
Your current domain under maintenance mode, so we can’t check it.
It looks like Theme Options were not migrated, try to export/import them manually (go to Theme Options > Import/Export).
Regards
Rose Tyler
Support staff
November 28, 2022 at 17:22
Hello,
Please provide temporary wp-admin and FTP access.
Regards
Rose Tyler
Support staff
November 28, 2022 at 17:21
Hello @Pablostevens,
Thanks for the reply.
FTP directory is empty – https://gyazo.com/4fe29cb360b707b8621fe5ce0faca710
Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.
Regards
Rose Tyler
Support staff
November 28, 2022 at 17:18
Hello,
All the options that are available for the permalinks you can find in Settings > Permalinks
Regards
Rose Tyler
Support staff
November 28, 2022 at 17:15
Clear cache and check now, it was a translation of the WooCommerce plugin.
Regards
Rose Tyler
Support staff
November 28, 2022 at 17:11
Hello,
As we can see, you are using 3rd party plugin for the Categories filter. Try to contact support of WOOF – WooCommerce Products Filter plugin to get assistance.
We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Thanks for the reply.
Please provide temporary wp-admin access, so we can take a closer look at your settings.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Regards
Rose Tyler
Support staff
November 28, 2022 at 14:45
Hello,
Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
If the situation is independent of plugins, provide FTP access.
Regards
Rose Tyler
Support staff
November 28, 2022 at 14:38
Hello @Wssrob,
You’re welcome. Have a nice day!
Regards
Rose Tyler
Support staff
November 28, 2022 at 14:34
Hello,
Thanks for the reply. Set 8.0 version of PHP and check how it works then.
Regards
Rose Tyler
Support staff
November 28, 2022 at 14:32
Hello,
Go to Pages > edit Shop > [8theme] Layout Options > Layout > Sidebar Position > set Inherit.
Regards
Rose Tyler
Support staff
November 28, 2022 at 14:16
Hello,
Sorry, but we are not responsible for custom changes that you do in files, it is outside the scope of our basic support – https://themeforest.net/page/item_support_policy
If you want paid Customization services submit a customization request to WPKraken team.
Regards
Rose Tyler
Support staff
November 28, 2022 at 14:13
Check the Private Content area
Regards
Please contact administrator for this information.
Rose Tyler
Support staff
November 28, 2022 at 14:04
Hello,
Please check settings in WooCommerce > Settings > Shipping > Shipping options.
If there is no what you are looking for, contact support of the WooCommerce plugin.
Regards
Rose Tyler
Support staff
November 28, 2022 at 14:00
Hello,
Were products created manually or imported on the site?
Describe in more detail what is different between the demo-99 product and others. When you create this product from scratch and delete the current one does the problem persists?
