Thank you so much for purchasing our theme and contacting our support center.
Please provide URL of page from where the screenshot was done.
Ok. Both in footer and header.
Thanks for the reply.
Please provide temporary wp-admin access, so we can take a closer look at your settings.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
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