Forum Replies Created

Viewing 30 posts - 20,311 through 20,340 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 8, 2023 at 08:20

    Hello, Loannis,

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
    Let us know the result of this test.

    Best regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 17:36

    Hello, Gewoonbovenaan,

    We have found that our code works the same way as the default WooCommerce’s one:
    WooCommerce -> https://prnt.sc/EonmDapv-pBq
    Ours -> https://prnt.sc/PycbLhCYKnsY
    It means that showing the tax will be in those cases when next option -> https://prnt.sc/tV5Zg8iforlg will be set to “Excl.” because only in that way there are normal calculations of tax and if this option is set to “Excl.” then you will be able to modify the content of Emails with next shortcodes -> https://prnt.sc/_V2K6FFugOwp to get this result -> https://prnt.sc/CoM-IBq5iwSl
    Do you prefer to switch that WooCommerce option and modify the content according to your needs or should we create some specific solution for the customers like you who wants to show “incl. tax” for Total of order ?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 16:55

    Hello, Steven Tay,

    Yes, this is the correct place. In this case, the code will affect devices with screen sizes 480px and smaller.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 16:53

    Hello, Gewoonbovenaan,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please check the next topics – https://www.8theme.com/topic/how-to-switch-wpbakery-to-elementor-and-use-the-same-design-of-the-theme/ https://www.8theme.com/topic/switching-from-bakery-page-builder-to-elementor/ https://www.8theme.com/topic/change-from-wpbakery-to-eliminator/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 16:44

    Hello, Sean,

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . It is possible that one of the additional plugins is causing the problem.

    Let us know the result of this test.

    If this doesn’t help, provide FTP access. To create FTP access, please contact your hosting provider for assistance.

    Best regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 16:40

    Hello, Restorialifee,

    Thank you for reaching out to us. Unfortunately, as your site is local, we are unable to check it.

    We suggest that you try the following steps to troubleshoot the issue:
    1. Reinstall the XStore theme and XStore Core plugin. It appears that some files may be missing. Please download the archives from this page – https://www.8theme.com/downloads
    2. Test the issue on another local platform, such as https://localwp.com/
    3. Check if the same errors appear on your live website.

    We hope this helps.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 16:34

    Hello, Abdul Rehman,

    Please navigate to Header Builder > Contacts > Edit Settings of this element manually.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 16:31

    Hello, Sean,

    We kindly request that you provide us with temporary WordPress admin access so that we can take a closer look.
    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 16:30

    Hello, Claudio Ferro,

    Checking your staging web-site now we see that it is unavailable to view. Maybe you removed it or moved that staging to another address?

    We are able to help with questions strictly related to our theme functionality, if brands on your site were created while using another theme, we cannot assist you, unfortunately.
    Please read this topic – https://www.8theme.com/topic/need-to-know-brands-meta-key-need-urgent-response/
    We hope it will be helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 16:12

    Hello, Abdul Rehman,

    Parent theme does not inherit child theme options. So, once you switch from child to parent you get other settings. If you want to import child setting to parent you need to go to Theme Options > Import/Export > export child theme settings, then switch to parent theme and import settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 16:11

    Hello, Sean,

    Thank you for the video.

    Do you use a cache plugin? Please try to disable it and check how it works then.

    In order to prevent the notice popup from being cached, please add the following cookies to your cache plugin settings > Reject Cookies:
    etheme_cookies

    For example – https://www.8theme.com/topic/wishlist-removed-items-reappear-after-page-reload-only-when-not-logged-in/#post-345307

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 15:54

    Dear Peter,

    Thank you for getting in touch with us.

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 15:46

    Dear Franksong,

    “But for second code I found the clear option still exist even with display: none.” – Have you cleared cache of the browser on your mobile device?

    Would you be able to provide a screenshot from your mobile device?

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 15:37

    Hello,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    There is no such possibility, right now, unfortunately. You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 15:22

    Hello, Aasem,

    You are always welcome.
    We kindly ask you to rate our theme, as it will motivate our team to move forward and create even cooler things. Please follow this link to rate – https://themeforest.net/downloads

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 15:21

    Hello, Sean,

    Thank you for the answer.

    We have browsed your website and visited various pages, and we have noticed that the cookie notice is not repeating.

    Would you be able to provide us with a video demonstrating how it works for you?
    What browser are you using?

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 15:18

    Hello, Wade Yang,

    To change the size of variation swatches image, custom CSS code can be used:

    .single-product ul.st-swatch-size-large li.type-image {
        width: 50px;
        height: 50px;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 14:57

    Hello, Gewoonbovenaan,

    Would you like to add an additional block to the single product page? If so, you can create a new static block with the desired content using Elementor, then add a Custom HTML element (https://prnt.sc/gVL6BAZK5g3s) to the content of the single product and select your static block in the settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 14:51

    Hello, Michele,

    Is there anything else we can do to assist you?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 14:34

    Hello, Mktnegocios,

    You can use the next custom CSS code:

    .brands-carousel .categories-mask a {
        pointer-events: none;
    }

    https://prnt.sc/nSdCUwMEywTC

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 14:29

    Hello, Abdul Rehman,

    We would appreciate if you could provide us with more information regarding your request.

    How can we be of assistance?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 14:19

    Hello, Aasem,

    You’re welcome!

    The translation was done via Loco Translate > Themes > XStore.

    About “Share”, please refer to this screenshot – https://prnt.sc/HpCWXPElS_ly

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 14:17

    Hello, LisaA,

    Thank you for contacting us and for using XStore.

    We recommend that you contact the support team of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because there are no additional settings for this from our theme side, unfortunately.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 14:14

    Hello, Steven Tay,

    Thank you for contacting us and for using XStore.

    You may use additional plugins, however, please note that providing support or making changes to them is not included in our basic support scope.

    Please try adding the following code to the Theme Options > Theme Custom CSS > Mobile section:

    .woocommerce-checkout .payment_methods {
        text-align: center;
    }
    .woocommerce-checkout .ppcp-button-container {
        min-width: unset;
    }
    .woocommerce-checkout .payment_box {
        padding-left: 0px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 13:47

    Hello, Aasem,

    We kindly request that you attempt to locate and translate strings for the XStore theme at this time.
    We have already translated “categories” – https://prnt.sc/JyvYalMCVmEq

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 13:37

    Hello, Mantolis,

    As a temporary fix, please add the next code in child-theme/functions.php file:

    add_filter('woocommerce_quantity_input_type', function($type) {
        return 'number';
    });

    and delete this code after the next theme update.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 13:34

    Hello, Inesita,

    Thank you for your response.

    We are able to access the wp-admin, however, we are unable to connect via FTP – https://prnt.sc/wNC3dkcr-miH
    Please check it and provide us with the correct FTP access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 13:30

    Hello, Mktnegocios,

    We kindly request that you ensure the option for banners with links is disabled in the settings – https://prnt.sc/VOj0Cz1-JJ6q
    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 13:27

    Hello, Web Lab,

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
    Let us know the result of this test.

    Best regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 13:25

    Hello, Aasem,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ We kindly request that you provide us with the URL of your site and temporary WordPress admin access via the Private Content area so that we can take a closer look at your settings.

    2/ We recommend that you disable the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

    Kind Regards,
    8theme team

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    Viewing 20,340 results - 20,311 through 20,340 (of 68,227 total)
Viewing 30 posts - 20,311 through 20,340 (of 68,227 total)
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