How to Put Excl. VAT on the Xstore emailbuilder

This topic has 11 replies, 2 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

  • Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    February 27, 2023 at 13:42

    Hi,

    How can i put the price Excl. VAT amount on the invoice with the xstore emailbuilder? https://gyazo.com/981c576b7e3e85add0485bf577fc519b
    https://gyazo.com/826cdcf287db7fcb16264581a0aabc00
    Thanks

    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2023 at 16:59

    Hello, Gewoonbovenaan,

    Thank you for using our theme.
    In order to provide you with an answer, we need the following information:
    1/ URL of your site, temporary wp-admin and FTP access. To create FTP access, please contact your hosting provider for assistance.
    2/ Let us know whar exactly email you edit.
    3/ Provide us with an order that we can test.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    February 27, 2023 at 19:57

    Thanks!

    its called customer invoice: https://gyazo.com/7c4f83ac8ad4eb933a4f5ac1bf96a905
    Perhaps #7870 to test?

    herewith the credentials

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 28, 2023 at 17:03

    Hello, Gewoonbovenaan,

    We are unable to log in. Please review the credentials and provide the correct information.
    FTP access works, so please do not change them till we will check the problem.
    Waiting for your reply.

    Kind Regards,
    8theme team

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    March 1, 2023 at 10:39

    can you try the following?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 10:41

    Hello, Gewoonbovenaan,

    Thank you for the reply.
    We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

    Kind Regards,
    8theme team

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    March 1, 2023 at 10:52

    Can you please check the https://vinopura.nl/winkelmand/ page,

    Somehow there is an eroor now and nobody can proceed:https://gyazo.com/e6ff9fdbe24a6fcb232436591bebd2fd
    Please let me know.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 11:15

    Hello, Gewoonbovenaan,

    We have identified that the activation of the Deals, Sales Promotions and Upsells Pro plugin caused a fatal error, as seen in the log located at https://prnt.sc/QUpZXtWhwhn6 . To resolve the issue, we have disabled the plugin. If you require further assistance, please contact the support team of the plugin.
    For future reference, we recommend that you check the log before posting questions on the forum: WooCommerce > Status > Logs.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 1, 2023 at 17:34

    Hello, Gewoonbovenaan,

    We have thoroughly checked the situation with emails.
    According to your screenshot -> https://gyazo.com/7c4f83ac8ad4eb933a4f5ac1bf96a905 we see that you are going to use another Email customizer which is differ from our built-in Email builder. Secondly, such order number which shown on the example does not exist on your web-site.
    Also, we see that for now, you have deactivated our built-in Email builder, so we are interested if you are planning to use our Email editor or use that extra editor we see on the screenshot.

    Kind Regards,
    8theme team

    Avatar: gewoonbovenaan
    gewoonbovenaan
    Participant
    March 7, 2023 at 14:36

    Yes we want to use the Xstore theme builder. is that a functionality within the builder?
    If yes, how to do that?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2023 at 17:36

    Hello, Gewoonbovenaan,

    We have found that our code works the same way as the default WooCommerce’s one:
    WooCommerce -> https://prnt.sc/EonmDapv-pBq
    Ours -> https://prnt.sc/PycbLhCYKnsY
    It means that showing the tax will be in those cases when next option -> https://prnt.sc/tV5Zg8iforlg will be set to “Excl.” because only in that way there are normal calculations of tax and if this option is set to “Excl.” then you will be able to modify the content of Emails with next shortcodes -> https://prnt.sc/_V2K6FFugOwp to get this result -> https://prnt.sc/CoM-IBq5iwSl
    Do you prefer to switch that WooCommerce option and modify the content according to your needs or should we create some specific solution for the customers like you who wants to show “incl. tax” for Total of order ?

    Kind Regards,
    8theme team

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