Thank you for the reply.
This is a custom Shop page banner https://prnt.sc/zicdGBKa4H5I .
Please go to Dashboard > Static Block > add a new block and add the desired content there. Then copy the shortcode of the block https://prnt.sc/YBY6oYF0kHV0 > navigate to Theme Options > WooCommerce > Shop > Shop Page Layout > add the shortcode into Shop Page Banner Content > Text tab and select “Shop Page Banner Position”.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 11:23
Hello, Kelly,
Thank you for getting in touch with us.
As we can see, there is CDN on your site https://prnt.sc/IkysG-2AcBHf Please clear CDN cache and check the Home page one more time, or even temporarily disable CDN and let us know the result. If you can’t find how to do this, ask your hosting provider for assistance.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 11:13
Hello, Vivi,
1/ Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder, then you will not lose translation after updates.
Please do what we ask you first, as we explained your hosting provider should be able to reply to you about why you face the Internal server error (which means that there is some Fatal error in PHP script or on the server side), and help with “AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary”.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 10:55
Hello, PR,
Thank you for the reply.
We can’t inspect still.
Please provide temporary wp-admin access via the Private Content area.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 10:47
Hello, Ash,
Screenshots show how you can change the excerpt text for your Top Benefits of Shatavari for Breastfeeding Mothers post.
Go to Posts > edit “Top Benefits of Shatavari for Breastfeeding Mothers” post, enable Excerpt area https://prnt.sc/D-pjX9fHU2bx > change content in this area https://prnt.sc/ao78uu3wm4Oz or delete the content from here > Save changes. Then check your Blog page.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 10:44
Hello, Mike Papadakis,
Thank you for contacting us and for using XStore.
We would recommend you contact WooCommerce support to get advice.
Additional customization in files is out of our basic support scope.
Please contact your hosting provider about the Internal server error, mentioned in your video, and ask for help in solving the error from the server logs.
Once it will be done, WPML support should be able to assist you with translation.
If any further assistance will be needed from our theme side, let us know, and provide temporary wp-admin and FTP access via the Private Content area.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 10:22
Hello, SpaceX,
Unfortunately, we do not work via TeamViewer.
Please follow our recommendations:
1/ Downgrade the PHP version on your site to 7.4 or 8.0. Check Theme Options then.
2/ Disable all 3rd-party plugins, that are not bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, and check if the problem is solved.
Let us know the results.
3/ Would it be possible for you to disable any restrictions by country?
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 10:16
Hello PR,
Thank you for the reply.
Please provide URL of your site via the Private content area, so we can take a closer look and help you.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 09:56
Hello, Steve.li.vt,
Thank you for the reply.
You find out that the code that stretches container – max-width: 100%; causing the problem, it is what we told you before. Your custom code causes the problem, so would not recommend to use this code:
.single-product .content-page.container {
max-width: 100%;
padding-left: 0;
padding-right: 0;
}
As a workaround, edit single-product.php (xstore/woocommerce folder) via child theme. Keep only content-page class of this div -> https://prnt.sc/fcRkmNkWC3mo
and test without your custom CSS
It means that container styles will not be applied to your single products and the page will be stretched on the first load initially without any CSS additions.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 09:54
Hello, Manchovski,
You are always welcome.
Yes, it will be included in the next update.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 09:51
Hello,
You are always welcome.
We kindly ask you to rate our theme, as it will motivate our team to move forward and create even cooler things. Please follow this link to rate – https://themeforest.net/downloads
Changes were done in xstore/js/modules/variation-gallery.min.js file.
XStore license is lifetime, but can be used for 1 end project only – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 09:31
Hello, Mark van Dam,
Thank you for your understanding.
If you require any other assistance, please do not hesitate to contact us.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 09:30
Hello,
We’ve fixed the problem. Please clear all cache and check now.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
March 22, 2023 at 09:28
Hello, Padel,
Thank you for the reply, but you did not change the Product style and Products Per Row. We’ve done this on your site, please check the result – https://prnt.sc/HtE4VXxNwjr8
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 09:23
Hello, Namaste,
In order to troubleshoot problems you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one or a few of the additional plugins causing problems.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 09:20
Hello, Anton,
Thank you for contacting us and for using XStore.
XStore AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor/WPBakery) https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/ It is not fully compatible with all plugins on the markets which is why you have this issue https://ibb.co/xmDN4BR
“I can only choose the ps4-ps5 platform, but the 2nd option that requires choosing the rental period is not available, why?” In more detail, this variations area is shown on the desktop using the woo-variatiion-swatches plugin and cannot be simply restricted to select type on AMP version. It requires additional improvements from AMP plugin side that are already added to our TODO list.
We uploaded the latest pre-release version of XStore AMP plugin on your website that included: bug fixes, improvements and new home page elements for using -> https://prnt.sc/Zi-WjdLE8Mjj
About such questions like https://ibb.co/9ZrwC0B – you should configure the AMP elements according to your needs -> https://prnt.sc/O3nQk2RkJyfj
About https://ibb.co/nRJSdxk – we tried to change footer texts and everything works as expected -> https://prnt.sc/uuHE6FaRDWbo so please, configure it to your needs and check again.
Truly saying in your case, we would recommend you to use default non-AMP version on mobile because you have a few plugins which just won’t work until we add a compatible fix (if such ones are possible to have).
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 08:28
Hello, Kevin,
Thank you for contacting us and for using XStore.
There are no ready shortcodes for such implementation but you may add next snippet to your child-theme/functions.php
add_shortcode(‘etheme_child_bought_together_shortcode’, ‘etheme_bought_together’);
and try to use the shortcode named etheme_child_bought_together_shortcode in your Elementor single product builder.
We hope this information is helpful.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 22, 2023 at 08:19
Hello, Restorialifee,
We apologize for the delay in responding.
If the issue persists even after switching to a different theme, it is unrelated to our theme and we are unable to provide assistance. We suggest that you reach out to the support team of the WooCommerce plugin for further assistance. Also, there are errors that come from WooCommerce plugin, please check the screenshot in the Private Content area.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
March 22, 2023 at 08:05
Hello, Ahmad,
Thank you for getting in touch with us.
Private Content
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
March 21, 2023 at 19:19
Hello, Aoleta,
Thank you for the reply.
We can see that page-heading.php was edited via the child theme. When you rename this file via ftp to disable custom changes, the problem persists? Please check and let us know.
You need to install the Loco translate plugin.
Please watch this video – https://youtu.be/WYBlzdJs5PU
Provide URL of your site and temporary wp-admin access, so we can take a closer look at your settings.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 21, 2023 at 19:02
Hello, Kelly,
Thank you for getting in touch with us.
In order to assist you with your inquiry, we request that you provide us with URL of your site and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 21, 2023 at 19:01
Hello, Aoleta,
Thank you for the reply.
Please go to Pages > find Shop page and click on its title to open the editor > Sidebar Position > select “Inherit” – https://prnt.sc/gMmvkRNNT_CH
Kind Regards,
8theme team
Rose Tyler
Support staff
March 21, 2023 at 18:58
Hello, Vaporizer,
Thank you for getting in touch with us.
1/ We do not create any errors with our Swatches option
2/ Please go to Theme Options > Speed Optimization > Image loading type > select Default.
We hope this information is helpful.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 21, 2023 at 18:39
Hello,
Thank you for getting in touch with us.
In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.
To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.
Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.
