please checkSite URL: hidden Theme version: 9.0.1 WooCommerce version: 7.4.1
Thank you for contacting us and for using XStore.
We can’t see your site – https://prnt.sc/oiS8cH7qC8Ea Please check it.
We are eagerly awaiting your response. Please contact us again when the issue has been resolved so that we can investigate and provide assistance.
there all function not working please check
We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue is not related to our theme. If the issue persists with the default WordPress Theme, it will confirm that the issue is not due to our theme and we suggest that you reach out to Plugin support for further assistance. If the issue is resolved with the default WordPress Theme, it should also be resolved with our theme.
If the issue does not persist with the default WordPress theme then we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.
Please note that you should take a complete backup of your site before proceeding.
In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:
WP Admin URL:
WP Admin Username:
WP Admin Password:
Thank you for your cooperation.
i dont have any thirdparty plugin
theme not working properly all pages open different layout and variation not working what happens i don’t know so please check urgent
Have you tested the issue with the default WordPress Theme? Does the issue still occur when using the default WordPress Theme?
We apologize for the delay in responding.
If the issue persists even after switching to a different theme, it is unrelated to our theme and we are unable to provide assistance. We suggest that you reach out to the support team of the WooCommerce plugin for further assistance. Also, there are errors that come from WooCommerce plugin, please check the screenshot in the Private Content area.
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