Hello, Arturo,

Thank you for your email with screenshots.
We can see the problem now.
Please provide FTP access, so we can check the problem more deeply.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Namaste,

Fixed. Please check now.
Thank you for bringing to our attention the bug you found in one of our script files when they were minified. We conducted a thorough review of our code and have since corrected the issue. We appreciate you providing us with more information and hope that no further issues will arise on your website.

Kind Regards,
8theme team

Hello, Luzactual,

Thank you for the reply.
Are you able to check Theme options > WooCommerce > Shop > Products style > Image Hover Effect? For us, these settings are not loaded on your site – https://prnt.sc/-uKyeJYDezFO Please check the screenshot in the Private Content area. You need to contact your hosting provider and ask them to solve “No ‘Access-Control-Allow-Origin’” error.
After that, set “Image Hover Effect” via Theme Options to “Swap”.

Kind Regards,
8theme team

Hello, NelsonTsai,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Please read this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
These strings https://prnt.sc/q3KC4kDPCxjS originate from the XStore Core plugin, so you need to translate them using Loco translate as outlined in our documentation.

2/ The dropdown feature is not available on the My Account page as it is a predefined behavior. There is no option to enable it as it is not necessary for this page.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Aoleta,

We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing

Please try to connect to FTP using FileZilla by yourself.
What FTP port can we use?
Is there a restriction by IP or something else?

Kind Regards,
8theme team

Hello, MAHDAR,

We’ve added the fix in the child theme. Please clear all cache and check.

Kind Regards,
8theme team

Hello, Aoleta,

Thank you for the reply.
We kindly request that you provide us with temporary FTP access so that we can investigate the issue further. To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Namaste,

We checked a few products -> https://prnt.sc/mRzvD6FCVucv and there are no descriptions on frontend and no when customizing options -> https://prnt.sc/yCc8ep-2vRAC

After checking a few products from the editor – there is no excerpt added for them -> https://prnt.sc/4W57qtgjHFWj

But after we added some text (for testing) to the excerpt area it shows on frontend -> https://prnt.sc/XqZFdlG-v53S , so it means that you just don’t have descriptions added to your products which is why those are not shown.

Kind Regards,
8theme team

Hello @PR,

We would recommend you use the next code:

body .stretch-add-to-cart-button form.cart button.single_add_to_cart_button {
    flex: 1;
}

Also, edit this custom CSS code https://prnt.sc/onuqQhjAHe_r and set 200px there.

Kind Regards,
8theme team

Hello, Wade Yang,

Thank you for your request.

In order to better understand the situation, please provide detailed screenshots or videos. Additionally, please provide temporary wp-admin and FTP access so that we can forward this issue to our development team.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

Hello, Luzactual,

Thank you for getting in touch with us.
Please provide temporary wp-admin admin access, so we can take a closer look at your settings.

Kind Regards,
8theme team

Hello, Filmguerilla,

Thank you for getting in touch with us.
We do not have this problem on our test sites.
Please provide temporary wp-admin and FTP access, so we can take a closer look at the situation on your site.

Kind Regards,
8theme team

Hello, Oliver Theiß,

Thank you for getting in touch with us.

Here is what we can see on your site right now – https://prnt.sc/Xm6b3i1GuAKv
, we would recommend to add the next custom CSS code:

.product_list_widget .quantity-wrapper .quantity {
    margin: 5px;
}

you will get https://prnt.sc/8oel8Y0H1cT1

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mike Papadakis,

Thank you for the reply.
This is a custom Shop page banner https://prnt.sc/zicdGBKa4H5I .
Please go to Dashboard > Static Block > add a new block and add the desired content there. Then copy the shortcode of the block https://prnt.sc/YBY6oYF0kHV0 > navigate to Theme Options > WooCommerce > Shop > Shop Page Layout > add the shortcode into Shop Page Banner Content > Text tab and select “Shop Page Banner Position”.

Kind Regards,
8theme team

Hello, Vivi,

1/ Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder, then you will not lose translation after updates.

2/ Also, you need to rename the XStore translation file https://prnt.sc/pU_ceotxhwIY to xstore-el.po

3/ There is no translation for the XStore Core plugin https://prnt.sc/gzWsQLmNR79l , so you need to create it https://youtu.be/Ogeqaa4SZV0?t=130

4/ After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed.

5/ This translation file for WC is unuseful – https://prnt.sc/bfWq1UECbBBo , so you can delete it.

Kind Regards,
8theme team