Theme Functionality Many Errors and Slow Please Help

This topic has 10 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

  • Avatar: SpaceX
    SpaceX
    Participant
    March 14, 2023 at 18:40

    1. An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.

    2. [contact-form-7 404 "Not Found"] when I click request for quote under single product.

    Please help

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2023 at 13:39

    Hello, SpaceX,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ Please follow next steps:
    – unregister theme – https://prnt.sc/fIdNdLjNXJai
    – re-enter purchase code and register the theme
    – go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09
    You may try to update the theme after that and you should not face any issue.
    Or do the update manually via ftp – https://xstore.helpscoutdocs.com/article/63-theme-update

    2/ In order to assist you with your inquiry about request for quote, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: SpaceX
    SpaceX
    Participant
    March 16, 2023 at 02:42

    Theme Functionality Many Errors and Slow Please Help

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 16, 2023 at 08:56

    Hello, SpaceX,

    Thank you for your response.

    We’ve activated the theme. Please check and try to do the update now.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: SpaceX
    SpaceX
    Participant
    March 19, 2023 at 10:01

    Theme Functionality Some Errors and Slow Please Help

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2023 at 11:12

    Hello, SpaceX,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: SpaceX
    SpaceX
    Participant
    March 22, 2023 at 09:56

    Theme Functionality Some Errors and Please Help

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2023 at 10:22

    Hello, SpaceX,

    Unfortunately, we do not work via TeamViewer.

    Please follow our recommendations:
    1/ Downgrade the PHP version on your site to 7.4 or 8.0. Check Theme Options then.
    2/ Disable all 3rd-party plugins, that are not bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, and check if the problem is solved.

    Let us know the results.

    3/ Would it be possible for you to disable any restrictions by country?

    Kind Regards,
    8theme team

    Avatar: SpaceX
    SpaceX
    Participant
    March 24, 2023 at 04:40

    Theme Functionality Many Errors Please Help

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2023 at 10:02

    Hello, SpaceX,

    We recommend that you attempt to reinstall WordPress (Dashboard > Updates).
    After doing so, please check the Theme options.

    If this does not resolve the issue, please provide FTP access so that our development team can further investigate the situation on your site.

    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

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