Hello 8 Theme Team,
we are using ur product variation gallery.
when we zoom the product image, the wrong image appears. (See video)
Do you know why this happen?Theme version: 9.0.5
In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
thanks for fast reply!
We already did this.
I want to notice, that this problem starts since the last update.
Before there was another problem with variation gallery
Changelog: FIXED: Lightbox for product variation gallery
This is fixed an now we have this problem with zooming.
We do not see this problem on our test site. Please provide FTP access, so we can take a closer look.
To create FTP access, please contact your hosting provider for assistance.
ftp in private area.
I have tested it on another test page with xstore :
Click on 40×80 variation an color “sekt”
if you click through the pictures and want to zoom in at some point it shows another picture
Thanks for FTP access, but we can’t connect:
Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing
Please try to connect to FTP using FileZilla by yourself.
Is there a restriction by IP or something else?
My IT Admin told me, to use only unencrypted FTP to connect.
the same problem also appears here when select a variation:
Thank you for the reply.
We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience.
thank you very much!
I hope you saw the problem.
We’ve uploaded the fix on your site.
But there is the next situation: Even the maximum size images of the variations are smaller than required for correct zoom.
An example of a featured image that is possible for the zoom effect is attached – https://b2b-objektwaesche.de/wp-content/uploads/2023/01/20200219_DENA_Productshoot-Sonsbeek-11-copy.jpg
blue color variation image https://b2b-objektwaesche.de/wp-content/uploads/2023/01/E-dena-dena-www-dena-textile-com-uploads-webshop-dena_cocktailtable-covers-samba-d1-origineel_1334572791-jpg.jpg
You need to upload images for variations in big dimensions.
thanks for fast reply!
Okay i will upload bigger images.
But the problem is still there for every product in our store with variation.
I really don´t know what to do except disable zoom for a while.
Maybe you have another suggestion? :/
We’ve fixed the problem. Please clear all cache and check now.
thank you very much!! Really such a good support for a theme i have never seen!
Can you maybe tell me what you did? So i can use it for my other pages.
Can i purchase a lifetime license?
You are always welcome.
We kindly ask you to rate our theme, as it will motivate our team to move forward and create even cooler things. Please follow this link to rate – https://themeforest.net/downloads
Changes were done in xstore/js/modules/variation-gallery.min.js file.
XStore license is lifetime, but can be used for 1 end project only – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
yes i will rate tonight 🙂
Sorry, but there is still the same problem.
It worked today but after clicking some variations and zooming it is the same problem.
I have deacivate every single plugin and troubleshot, cleared cache but the problem is still there.
When u select a color, clear option and again chose a color, there is the same problem.
I have this problem on my both sites using latest version of xstore.
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