After editing the prefooter, the store page stops working

This topic has 7 replies, 3 voices, and was last updated 11 months, 1 week ago ago by Rose Tyler

  • Avatar: st7878
    st7878
    Participant
    March 21, 2023 at 20:07

    You can create static blocks in the theme, which you can then add this block through the page editor so that it is displayed before the footer. And until recently, everything worked well (the desired block was shown in the appropriate language). But, after some update (it was not established what and what exactly), they noticed that both the Ukrainian and Russian versions of the site display Russian text (block). I decided to fix it in the editor, but after I started editing the site (more precisely, the store page) it stops working.
    I wrote the same appeal to the developers of WPML.

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Ahmad
    Ahmad
    Participant
    March 21, 2023 at 23:31

    Welcome.
    I bought a template today and unfortunately the code was not accepted
    You have reached activation number limit.
    According to the ThemeForest license policy, you can use 1 license for 1 project only.
    Follow this link to get one more license or contact us if you plan to buy a large number of licenses. We have a special offer for you.

    Please contact administrator
    for this information.
    Avatar: st7878
    st7878
    Participant
    March 22, 2023 at 09:42

    I don’t understand how this relates to my question.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2023 at 10:32

    Hello, St7878,

    Thank you for contacting us and for using XStore.

    Please contact your hosting provider about the Internal server error, mentioned in your video, and ask for help in solving the error from the server logs.

    Once it will be done, WPML support should be able to assist you with translation.

    If any further assistance will be needed from our theme side, let us know, and provide temporary wp-admin and FTP access via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2023 at 10:33
    Avatar: st7878
    st7878
    Participant
    March 22, 2023 at 10:39

    Do I really need help from a provider? Site stops working after editing theme prefooter. How can the provider help in this situation?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2023 at 11:00

    Dear, St7878,

    Please do what we ask you first, as we explained your hosting provider should be able to reply to you about why you face the Internal server error (which means that there is some Fatal error in PHP script or on the server side), and help with “AH00124: Request exceeded the limit of 10 internal redirects due to probable configuration error. Use ‘LimitInternalRecursion’ to increase the limit if necessary”.

    Kind Regards,
    8theme team

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