Hello, Johana Urbina,

Thank you for getting in touch with us.

Please download patcher.php file by a link from the Private Content area, and re-upload it via FTP into xstore/framework/ folder.

Kind Regards,
8theme team

Hello, Timewise,

Please take a look at the selected value in “Choose The Location For Brands” – https://prnt.sc/Q87UIOefZkXZ , then check your content in the SPB and make sure that “Short description” is added into the content area.
It was not added, and here is the result once we added it – https://prnt.sc/uvG1nujwp7tX Even your product does not have content here – https://prnt.sc/UdtU1Rq3TpHC

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Timewise,

Brands settings you can find in Theme Options > WooCommerce > Shop elements > Brands > Choose The Location For Brands.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Jeroen,

Thank you for getting in touch with us.

https://prnt.sc/v6R74N-0KW5H – please go to Dashboard > Products > Categories > edit category > add Thumbnail image. Images of categories can’t be imported, so you need to manually add image for every demo category, or delete them and add your own products categories.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Vitco,

Private Content

Kind Regards,
8theme team

Hello, Marta,

Thank you for getting in touch with us.

Unfortunately, the feature you are looking for is not available in our theme. You may be able to find a plugin that provides this functionality.

Kind Regards,
8theme team

Hello, Timewise,

Thank you for getting in touch with us.

Please try to disable Elementor Pro plugin, then activate Single Product Builder, and set 50% here https://prnt.sc/9_zuIerXTSw7

Provide temporary wp-admin access, so we can take a closer look at your settings.

Kind Regards,
8theme team

Hello, WebsiteDude,

/wp-content/plugins/et-core-plugin/app/models/customizer/functions.php

Kind Regards,
8theme team

Hello, Steve.li.vt,

We are pleased that you were able to resolve the issue and thank you for informing us.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Marta,

I think your two questions could be solved by adding the next custom CSS few-lines code:

body .st-item-meta .st-swatch-preview.type-color.sten-li-disabled:before, body ul.st-swatch-preview li.type-color.sten-li-disabled:before {
background-color: transparent;
}

If the issue has been resolved, we would appreciate it if you could provide us with feedback so that we can be sure that everything is satisfactory for you.

Kind Regards,
8theme team

Hello, Timewise,

Thank you for getting in touch with us

We would recommend you disable Menu Cache in Theme options > Speed Optimization.

Here is what we can see on your site right now – https://prnt.sc/6AvLfGZvA546 , so please clear cache of your browser also.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, MAHDAR,

Thank you for getting in touch with us.

Please provide URL of product page, temporary wp-admin, and FTP access, so we can take a closer look.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, TheOne,

Thank you for getting in touch with us.

You changed URL of the login page (wp-admin redirects to 404 page), so we can’t log in to your site Dashboard.

What we can see from the browser console – https://prnt.sc/-Fk_HcXIKw2c The problem is caused by this block which is added by a 3rd party plugin you installed on the site https://prnt.sc/poME03ab1U9U

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Eternity,

Thank you for getting in touch with us.

Yes, you can use custom CSS code.
Your site is under maintenance mode, so we can’t check it.
The next code was tested on our demo Blog page (Theme Options > Theme custom CSS > Desktop):

.blog .container {
    max-width: 900px !important;
}

We hope this information is helpful.

Kind Regards,
8theme team

Dear, Mahsa,

Thank you for your response.

1/ Please refer to this screenshot https://prnt.sc/Z9ZoY_cQgcIs

2/ Please check now – https://prnt.sc/8XtitiLbvrwd

3/ Does it work fine when a default Woocommerce theme – Storefront is activated on your site?

We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Could you tell us what webhooks are required for this plugin to be added to our theme? We recommend that you contact the support team of the plugin for advice.

4/ We’ve removed it via Header Builder.

5/ You can enable Socials via Theme options > Header Builder > Mobile menu.

6/ Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
Products Per Row can be set via Theme Options > WooCommerce > Product Catalog.

We hope this information is helpful.

Kind Regards,
8theme team