Page 658 – 8theme.com

Forum Replies Created

Viewing 30 posts - 19,711 through 19,740 (of 68,227 total)

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Rose Tyler

Support staff

March 24, 2023 at 11:41

Hello, Wade Yang,

Do you want to add more recipients? There is no such possibility, unfortunately. It works similarly to Woocommerce ( WC > Settings > Emails Email notifications).

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351107 Copied In reply to: Email sending settings after adding logistics information

Rose Tyler

Support staff

March 24, 2023 at 11:37

Hello, Namaste,

Please check these settings of the Posts element https://prnt.sc/uGQw8stU3lTG , do you want to get something like it for Products?
This task is simpler than creating a new element. Please post your request on the Trackboard so our development team can read it.

Kind Regards,
8theme team

#351106 Copied In reply to: New products site – Elementor Demo Shortcode

Rose Tyler

Support staff

March 24, 2023 at 11:09

Hello, Namaste,

Thank you for your response.

Currently, you can use our Products Grid element and select to show the latest products, as described in screenshots in my previous reply.
Our support team can help you with existing elements only.

Alternatively, you can submit a request here https://www.8theme.com/taskboard/ for our development team to review. If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

Kind Regards,
8theme team

#351105 Copied In reply to: New products site – Elementor Demo Shortcode

Rose Tyler

Support staff

March 24, 2023 at 10:02

Hello, SpaceX,

We recommend that you attempt to reinstall WordPress (Dashboard > Updates).
After doing so, please check the Theme options.

If this does not resolve the issue, please provide FTP access so that our development team can further investigate the situation on your site.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#351101 Copied In reply to: Theme Functionality Many Errors and Slow Please Help

Rose Tyler

Support staff

March 24, 2023 at 09:46

Hello, Kevin,

Thank you for the response.

To be able to give you an answer we need to take a closer look at your site.
Please provide us with the URL, temporary wp-admin, and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Also, we would recommend you use the child theme. Download the child theme archive from this page – https://www.8theme.com/downloads/
Go to Appearance > Themes > install and activate the child theme.
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Kind Regards,
8theme team

#351099 Copied In reply to: Frequently Bought Together shortcode for elementor

Rose Tyler

Support staff

March 24, 2023 at 09:40

Hello, Vipul Garg,

Thank you for getting in touch with us.

We’ve added [xstore_wishlist_page] on the Wishlist page. Please check it now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351098 Copied In reply to: Wishlist page is not showing wishlist items

Rose Tyler

Support staff

March 24, 2023 at 09:36

Hello, PR,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#351097 Copied In reply to: How to add section above the menu as seen on demo

Rose Tyler

Support staff

March 24, 2023 at 09:33

Hello, Namaste,

Thank you for getting in touch with us.

There is no such shortcode. You can find a few Products elements – https://prnt.sc/55QONEDvNhJU and select the order by – Date https://prnt.sc/mJshvIIZ5_qo

If you want to obtain an element that shows only new products, and nothing more, please submit a featured request here – https://www.8theme.com/taskboard/ , so our dev team read it.

Kind Regards,
8theme team

#351095 Copied In reply to: New products site – Elementor Demo Shortcode

Rose Tyler

Support staff

March 24, 2023 at 08:14

Hello, Gilbertwu,

Thank you for contacting us and for using XStore.

You can activate it now.

Kind Regards,
8theme team

#351088 Copied In reply to: You have reached activation number limit

Rose Tyler

Support staff

March 24, 2023 at 08:10

Hello, Teo Yu Xuan,

We are pleased to inform you that the problem has been resolved. Please test the Instagram API now.

Kind Regards,
8theme team

#351087 Copied In reply to: Failed to generating a token creates a private token for me

Rose Tyler

Support staff

March 24, 2023 at 08:09

Hello, Stelio,

We are pleased to inform you that the problem has been resolved. Please test the Instagram API now.

Kind Regards,
8theme team

#351086 Copied In reply to: Application error when trying to connect instagram

Rose Tyler

Support staff

March 24, 2023 at 08:09

Hello,

We are pleased to inform you that the problem has been resolved. Please test the Instagram API now.

Kind Regards,
8theme team

#351085 Copied In reply to: instagram stopped working, I see “Error: Undefined error”

Rose Tyler

Support staff

March 24, 2023 at 08:08

Hello, Michele P,

We are pleased to inform you that the problem has been resolved. Please test the Instagram API now.

Kind Regards,
8theme team

#351084 Copied In reply to: I don’t work more integration with Instagram

Rose Tyler

Support staff

March 24, 2023 at 08:08

Hello, Basata,

We are pleased to inform you that the problem has been resolved. Please test the Instagram API now.

Kind Regards,
8theme team

#351083 Copied In reply to: Can’t Connect our Instagram account ” Insuffecient Developer Role”

Rose Tyler

Support staff

March 24, 2023 at 08:07

Dear, Mariangio,

We are pleased to inform you that the problem has been resolved. Please test the Instagram API now.

Kind Regards,
8theme team

#351082 Copied In reply to: I have an issue just today with my instagram integration

Rose Tyler

Support staff

March 24, 2023 at 08:05

Hello, Clau8826,

We have resolved the issue on your website. This will also be included in the upcoming theme update.

Kind Regards,
8theme team

#351081 Copied In reply to: Various bugs in breadcrumbs. Page number is displayed twice when ajax pagination is used

Rose Tyler

Support staff

March 23, 2023 at 17:11

Hello, Clau8826,

Unfortunately, the custom CSS code is not the perfect solution. Please provide FTP access, we will do changes in js.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation.

Kind Regards,
8theme team

#351030 Copied In reply to: Various bugs in breadcrumbs. Page number is displayed twice when ajax pagination is used

Rose Tyler

Support staff

March 23, 2023 at 17:09

Hello, MAHDAR,

Unfortunately, the mobile panel has some glitches with the translation. It requires a custom code.
Please check the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351029 Copied In reply to: Translation of the card in the bottom menu of the mobile phone

Rose Tyler

Support staff

March 23, 2023 at 16:52

Hello, Marta,

Thank you for the reply.

We would recommend you rename https://prnt.sc/7Zd3Se6wlzIR to xstore-core-es_ES.po.

Kind Regards,
8theme team

#351026 Copied In reply to: Issues with translations files.

Rose Tyler

Support staff

March 23, 2023 at 16:49

Hello, Peter,

Here is the reason for your problem – https://prnt.sc/I1NZ7TE2YZSH Please compare the content of products https://prnt.sc/rHgG6nnlksUt

When you open the editor > element settings > Text tab at the first time, it can be empty, so close the settings https://prnt.sc/7mWJCUsQld8f and open them one more time, then edit the content of the Text tab.

Kind Regards,
8theme team

#351025 Copied In reply to: Problem with display FAQ

Rose Tyler

Support staff

March 23, 2023 at 16:45

Hello, Marta,

We kindly ask that you open a new topic on our support forum with your question. Please provide the URL and temporary wp-admin access to your site via the private Content area. We will review your settings and provide assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#351023 Copied In reply to: Translate label mega menu

Rose Tyler

Support staff

March 23, 2023 at 16:40

Hello, Kris,

You’re welcome!
Please contact us if this happens again because we are not sure what caused the problem for you.

Kind Regards,
8theme team

#351022 Copied In reply to: Compare icon, dropdown and page bug, items added disappeared

Rose Tyler

Support staff

March 23, 2023 at 16:29

Hello, Kris,

Thank you for getting in touch with us.

Please clear the cache and check now.

Kind Regards,
8theme team

#351017 Copied In reply to: Compare icon, dropdown and page bug, items added disappeared

Rose Tyler

Support staff

March 23, 2023 at 16:24

Hello, Wade Yang,

1/ “I didn’t see the template Corrreios Tracking Code in Email Builder Templates” – We don’t have ready-to-use templates for these emails. You are able to create them from scratch if you want to use an email builder for them. In another case, the default emails will be sent.

2/ “The Woocommerce setting is to send an email to the customer when the Order becomes a Shipped Order, but the Templates are not seen in the Email Builder” – we checked the email template with title “Shipped order” and found that it is default WooCommerce email template called -> “Completed order” and it is in the list of Email templates for creating -> https://prnt.sc/a2v1D-kAWqGo . You may think that it is different email template but we provide next details below why it is called “Shipped order” on emails list from backend.
The plugin named “Advanced Shipment Tracking for WooCommerce” you have installed replaces the default woocommerce email template title “Completed order” with the “Shipped order” -> https://prnt.sc/e0DmCXWDSO_y . This email is placed in WooCommerce plugin and by default called “Completed order” -> https://prnt.sc/pkJVNye0pTjn .

3/ “When I test the email, why does clicking on the link in the email show this?” – it could be shown because you may have installed any browser extension on your pc which checks every link you see in browser and prevent you from going to links which are not popular (yet) or such link looks dangerous. Could you please, try to check the same situation from another device ? Where exactly is that link in your email ? Did you add it manualy and for which reason ?
As we see that link is really differ from your web-site links and even for us looks strange -> https://prnt.sc/f60Gn2LJ8v-s . We tested that link on first found url checker and it is really shown as dangerous -> https://prnt.sc/HJhCcnRm-EVk .
As an idea it could be caused by this plugin “WP Mail SMTP” -> https://prnt.sc/v2kX2Sr6A9a1and maybe it is better if you could contact their support with such question.

Kind Regards,
8theme team

#351016 Copied In reply to: Email sending settings after adding logistics information

Rose Tyler

Support staff

March 23, 2023 at 16:21

Hello, NelsonTsai,

As we can see translation works fine now – https://prnt.sc/Umrd2VB49bn0
You are using a cache plugin, so do not forget to clear the cache before checking the result.

Kind Regards,
8theme team

#351015 Copied In reply to: Login-page customization and translation

Rose Tyler

Support staff

March 23, 2023 at 15:33

Hello, Dhruv,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#351012 Copied In reply to: How can we change the Dynamic Vendor Store Name to “Vendor Store” on single product page

Rose Tyler

Support staff

March 23, 2023 at 15:27

Hello, Aslanoguz34,

Please downgrade PHP version, and do not update it till the next theme update.

The mixed-up state on your site is independent of these changes. It looks like, you used a child theme but now activate the parent theme.
Parent theme does not inherit child theme options. So, once you switch from child to parent you get other settings. If you want to import child setting to parent you need to go to Theme Options > Import/Export > export child theme settings, then switch to parent theme and import settings.

Kind Regards,
8theme team

#351011 Copied In reply to: PHP critical issue

Rose Tyler

Support staff

March 23, 2023 at 15:05

Hello, Kris,

Thank you for getting in touch with us.

We’ve disconnected it for you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351006 Copied In reply to: Need help deactivate the theme license of my website

Rose Tyler

Support staff

March 23, 2023 at 15:04

Hello, Tom,

Thank you for purchasing our theme and for contacting our support center.

We recommend that you navigate to XStore > Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, and set them to Off.

As we can see, you are using CDN, try to temporarily disable it and check how it works then.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#351005 Copied In reply to: Header build Issue – Appearing different within edit to fully admin published view.

Rose Tyler

Support staff

March 23, 2023 at 14:57

Hello, Aslanoguz34,

Thank you for getting in touch with us.

Please download patcher.php file by a link from the Private Content area, and re-upload it via FTP into xstore/framework/ folder.

Kind Regards,
8theme team

Please contact administrator
for this information.

#351003 Copied In reply to: PHP critical issue
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Viewing 19,740 results - 19,711 through 19,740 (of 68,227 total)

Viewing 30 posts - 19,711 through 19,740 (of 68,227 total)

← 1 2 3 … 657 658 659 … 2,273 2,274 2,275 →

Forum Replies Created

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