An error occurred while updating XStore: The update package could not be installed. PCLZIP_ERR_BAD_F

This topic has 7 replies, 2 voices, and was last updated 1 year ago ago by Renè Bavnild

  • Avatar: AnimalShop
    Renè Bavnild
    Participant
    March 24, 2023 at 12:29

    An error occurred while updating XStore: The update package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Cannot find end of Central Dir Record signature

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2023 at 12:57

    Hello, AnimalShop,

    Thank you for getting in touch with us.
    Please follow the next steps:
    – unregister theme – https://prnt.sc/fIdNdLjNXJai
    – re-enter purchase code and register the theme
    – go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09
    You may try to update the theme after that and you should not face any issue.
    Or do the update manually via ftp – https://xstore.helpscoutdocs.com/article/63-theme-update

    Kind Regards,
    8theme team

    Avatar: AnimalShop
    Renè Bavnild
    Participant
    March 24, 2023 at 15:24

    En fejl opstod under opdateringen af XStore: Opdateringspakken kunne ikke installeres. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2023 at 16:17

    Hello, AnimalShop,

    Sorry, but your answer is unclear to me.
    PCLZIP_ERR_BAD_FORMAT (-10) – occurs on sites where the theme was transferred from another site. To solve this, you just need to reactivate the theme as described above.
    Or do update manually using archive from this page – https://www.8theme.com/downloads

    Also, check the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    March 24, 2023 at 20:36

    I have 4 licenses, which one is available?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 25, 2023 at 09:03

    Hello, AnimalShop,

    Please check the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: AnimalShop
    Renè Bavnild
    Participant
    March 25, 2023 at 11:16

    Thanks again for your help Rose

    Please contact administrator
    for this information.
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The issue related to '‘An error occurred while updating XStore: The update package could not be installed. PCLZIP_ERR_BAD_F’' has been successfully resolved, and the topic is now closed for further responses

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