Instagram stopped working, I see “Error: Undefined error”

This topic has 8 replies, 4 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

  • Avatar: David Henry
    David Henry
    Participant
    March 20, 2023 at 13:40

    I’ve tried to regenerate the Business token but get this error:
    https://prnt.sc/n9we1y-vcZFj

    When I try to Personal, I get this error: https://prnt.sc/-8lZdEPzq9cs

    I’ve ran through this on a few accounts related to the Insta/FB account.

    Any idea what I can do next?

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2023 at 14:15

    Hello, David Henry,

    Thank you for the report.

    Our development team is currently working on this issue. We will do our utmost to resolve it as soon as possible, but it may take a few days.

    We apologize for any inconvenience this may have caused. We kindly ask for your patience.

    Kind Regards,
    8theme team

    Avatar: pablostevens
    pablostevens
    Participant
    March 20, 2023 at 14:51

    Following (I have same issue).

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2023 at 14:56

    Hello, Pablostevens,

    We will let you know here once it will be solved.

    Kind Regards,
    8theme team

    Avatar: David Henry
    David Henry
    Participant
    March 20, 2023 at 15:11

    ok, thanks.

    Avatar: Jef
    filmguerilla
    Participant
    March 22, 2023 at 14:02

    same issue. still not fixed?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2023 at 14:59

    Hello, Filmguerilla,

    We are currently awaiting a response from FB and we are unable to resolve the issue without their assistance, unfortunately.
    We will keep you informed in this thread once the problem will be resolved.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 24, 2023 at 08:09

    Hello,

    We are pleased to inform you that the problem has been resolved. Please test the Instagram API now.

    Kind Regards,
    8theme team

  • Viewing 8 results - 1 through 8 (of 8 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.