Forum Replies Created

Viewing 30 posts - 19,741 through 19,770 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 14:56

    Hello, PR,

    In order to better understand your request, please provide screenshots.
    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 14:54

    Hello, Peter,

    Thank you for getting in touch with us.

    Have you compared the content of products with the problem and without?
    Could you provide temporary wp-admin access?

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 14:52

    Hello, Vlad,

    Thank you for getting in touch with us.

    It looks like you did not set boder-width, for example – https://prnt.sc/wYARenTuOAD6

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 14:49

    Hello, PR,

    Thank you for the reply.

    Have you set all settings as on screenshots from my previous reply?

    Please provide temporary wp-admin access, so we can take a closer look.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 14:47

    Hello, Pit,

    Thank you for the reply.

    Please provide temporary wp-admin access, so we can take a closer look.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 14:42

    Hello, Clau8826,

    Thank you for the reply.

    https://prnt.sc/f4PgTVaul_oD – please add the next code in Theme Options > Theme custom CSS > Global:

    .page-heading .span-title {
        display: none;
    }

    “If you go in the theme settings under breadcrumbs you will notice that there is no option to even change the breadcrum separator ( like it is under the breadcrumbs settings for product pages ).” – there is no such option, it is not a bug. If you want to get this option, please post your request to our dev team – https://www.8theme.com/taskboard/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 14:05

    Hello, Luc,

    Thank you for getting in touch with us.

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:59

    Hello, Luzactual,

    Thank you for the reply.
    Have you cleared the CDN cache? Could you temporarily disable CDN? After that provide us with FTP access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:57

    Hello, Dhruv,

    We kindly request that you provide us with temporary wp-admin and FTP access.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access, please contact your hosting provider for assistance.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:54

    Hello, Bhabani,

    Thank you for contacting us and for using XStore.

    This is independent of our theme. We would recommend you contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:51

    Hello, Luc,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We would recommend you disable “One Page Menu” in Theme Options > Header Builder > Main menu.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:45

    Hello, MAHDAR,

    Thank you for the reply.
    We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:44

    Hello, NelsonTsai,

    Thank you for the reply.

    Please go to Loco translate > Plugins > XStore Core > click on Sync – https://prnt.sc/Ok7Uh36U-B8E , then find “Password” and add translation.
    If this doesn’t help, please provide temporary wp-admin access, via the Private Content area, so we can take a closer look at the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:42

    Hello, Kelly,

    Thank you for contacting us and for using XStore.

    Please enable Product categories in Appearance > Menus > Screen options https://prnt.sc/VpH6YeIwUcVr , then you will get – https://prnt.sc/GtTwXQDu4DJG

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:35

    Hello, Jodia,

    Thank you for contacting us and for using XStore.

    Please read this article first – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/

    From which page do you want to turn off cross-sell? Please provide URL and screenshot.

    You can use screenshot tools such as Lightshot or Gyazo and share the links here. Alternatively, you can use a file-sharing service such as WeTransfer https://wetransfer.com/.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:33

    Hello, Peter,

    Thank you for the reply.

    We recommend that you do not stretch the row with the slider, but rather use the Default option – https://prnt.sc/Me7mQyL3FWWx

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:31

    Hello, Cr3atorf1lm,

    Thank you for contacting us and for using XStore.

    We recommend disabling the WooCommerce Infinite Scroll and Ajax Pagination plugin or setting the correct settings, as outlined in the following article: https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings//

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:21

    Hello, Pit,

    Thank you for contacting us and for using XStore.

    Please check the settings of the element and disable lazy loading, for example, https://prnt.sc/wk9S-hClZ2UE https://prnt.sc/QxU9nVgq_-on

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:17

    Hello, Dhruv,

    Thank you for the reply.

    1/ Try to disable plugins one by one to find out from which one the notification comes.

    2/ We would recommend you to select post types in the settings of Ajax search https://prnt.sc/3_5Q0ZZwWD70

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 13:12

    Hello, Wade Yang,

    Thank you for the reply.

    Do you mean product title on a single product page?

    There is no option to change the font display size on the mobile phone only, but you can do this using custom CSS code. For example, add the next code in Theme Options > Theme custom CSS > Mobile:

    .single-product .product_title {
        font-size: 30px !important;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 12:06

    Hello, PR,

    “The top section was added, but its not “fitting” exactly to the screen as full sized, it looks boxed and has white space around it.” – as we can see, you added image element, which can’t be stretched, so we would recommend you to add the image as a background for stretched section and set height, for example – https://prnt.sc/Cr-3nxOXTJ25 + https://prnt.sc/PjYYbu0BNur2

    “How can we remove it from the cart page, and have it only shown on the main website EXCEPT the cart/checkout pages.” –

    .woocommerce-cart .page-wrapper .elementor-2357,
    .woocommerce-checkout .page-wrapper .elementor-2357 {
        display: none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 11:56

    Hello, Teo Yu Xuan,

    Thank you for the report.

    Our development team is currently working on this issue.

    We apologize for any inconvenience this may have caused, and kindly ask for your patience. We will let you know once it will be solved.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 11:54

    Hello, David Zoque,

    Thank you for getting in touch with us.

    Please watch this video – https://youtu.be/ZyjZ-vCx0pE
    Text For Empty Wishlist / Compare can be changed via Theme Options > WooCommerce > Built-in Wishlist, Built-in Compare.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 11:51

    Hello, Marie,

    Thank you for your response.

    We kindly request that you provide us with temporary wp-admin and FTP access so that we can investigate what can be done to assist you.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access, please contact your hosting provider for assistance.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 11:47

    Hello, MAHDAR,

    We apologize for the delay in responding.

    Unfortunately, we are unable to view your screenshot. Could you please provide a new one?

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 11:45

    Hello, Filmguerilla,

    We apologize for the delay in responding.

    Please verify the wp-admin access credentials you provided as we are currently unable to log in.

    1/ Please go to: your site URL/wp-admin/admin.php?page=et-panel-patcher
    and apply path #9050140 – https://prnt.sc/0dZKqsOYYJpr Then check if the Off-Canvas works fine after adding to the cart.

    2/ Please check if Website Socials are selected in Theme options > Social sharing.

    3/ Make sure that Stock Status is enabled via Theme options for single product page.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 11:27

    Hello, Gewoonbovenaan,

    You can use the next code to hide “Product bekijken” button from Wishlist page:

    .xstore-wishlist-action .actions-buttons .button {
        display: none !important;
    }
    .xstore-wishlist-action .actions-buttons .btn.bordered {
        margin: 3px;
    }

    1/ Please try different “Productinhoud Effect” in Theme options > WooCommerce > Shop > Products styling

    2/ Please read this article – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
    In Single Product Builder, you can find Up-Sells and Cross-Sells products elements, and WooCommerce documentation will help you to set up such products.

    3/

    .woocommerce-cart .show_modal_details_btn_plugify {
        display: none;
    }

    or find out which plugins add this button and contact the support team of the plugin.

    4/ This code will disable price from ajax search results:

    .ajax-results-wrapper .price {
        display: none;
    }

    5/ Do you mean relates products? Please read this article – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/

    6/ Theme options > WooCommerce > Shop > Products styling > Elementen Met Productinhoud. Also, check the settings of Quick view in Theme options > WooCommerce > Shop elements.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 11:11

    Hello,

    We have done our utmost to configure this functionality. Please clear the cache and check again. Additionally, please try to check it from another device. As we can see, the problem is fixed now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 10:51

    Hello, Clau8826,

    Try to add next code in your child-theme/functions.php
    add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2023 at 10:48

    Hello, Clau8826,

    Thank you for getting in touch with us.

    We can’t check your site, because of this popup – https://prnt.sc/3tLQ8UyL-CaJ Please disable it or provide us with the correct access.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

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    Viewing 19,770 results - 19,741 through 19,770 (of 68,227 total)
Viewing 30 posts - 19,741 through 19,770 (of 68,227 total)
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