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Failed to generating a token creates a private token for me

This topic has 9 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

Teo Yu Xuan

Participant

March 23, 2023 at 05:12

#350909 Copied Theme version: 9.0.5

8 Answers

Rose Tyler

Support staff

March 23, 2023 at 11:56

Hello, Teo Yu Xuan,

Thank you for the report.

Our development team is currently working on this issue.

We apologize for any inconvenience this may have caused, and kindly ask for your patience. We will let you know once it will be solved.

Kind Regards,
8theme team

#350957 Copied

Rose Tyler

Support staff

March 24, 2023 at 08:10

Hello, Teo Yu Xuan,

We are pleased to inform you that the problem has been resolved. Please test the Instagram API now.

Kind Regards,
8theme team

#351087 Copied

Marta

Participant

April 4, 2023 at 14:39

Hi, I have the same problem again (it was solved but now appears once again)

Thanks

#352284 Copied

Rose Tyler

Support staff

April 4, 2023 at 14:42

Hello, Marta,

Thank you for contacting us and for using XStore.

Please go to Authorization APIs delete the current account and add the account one more time.
We’ve checked it on our test site and do not have any problems.

Kind Regards,
8theme team

#352286 Copied

Marta

Participant

April 4, 2023 at 14:49

Hi, I get this error when I try to generate a new token

https://app.screencast.com/TSmYSv1Gq9XsR

#352289 Copied

Rose Tyler

Support staff

April 4, 2023 at 15:12

Hello, Marta,

Please submit a new own topic – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Provide URL of your site, temporary wp-admin, and FTP access.
Did you try to generate a personal or business token?

Kind Regards,
8theme team

#352294 Copied

Marta

Participant

April 4, 2023 at 16:06

Business token

#352303 Copied

Rose Tyler

Support staff

April 4, 2023 at 17:18

Hello, Marta,

Thank you for understanding.

Kind Regards,
8theme team

#352313 Copied
Tagged: failed token, generating token, json array, private token, templates, wordpress woocommerce
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