Hello, Invis,

Thank you for getting in touch with us.

We noticed that the Add to Cart button is now visible. Have you been able to resolve the issue?

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Vladis,

Thank you for contacting us and for using XStore.

1/ Please try to disable cache plugin and check how it works then.
In order to prevent the notice popup from being cached, please add the following cookies to your cache plugin settings > Reject Cookies:
etheme_cookies
For example – https://www.8theme.com/topic/wishlist-removed-items-reappear-after-page-reload-only-when-not-logged-in/#post-345307

2,3/ In order to troubleshoot issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Kind Regards,
8theme team

Hello, MAHDAR,

Thank you for contacting us and for using XStore.

1/ We kindly request that you provide more information regarding your request so that we can better understand it. Thank you for your cooperation.

2/ There are 2 types of Sizing guide content available in Theme options: popup and download button. For the popup, you can use a static block with the desired content, for example, a button with a link to a page.
Or use not Sizing guide element, but a custom HTML block.

3/ Try to disable the Stretch “Add To Cart” option in Single Product Builder > Add to cart & quantity, and check the buy button after that.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello Aasem,

Please provide temporary wp-admin access, so we can take a closer look at your settings.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, AnimalShop,

Please check the Private Content area.

Kind Regards,
8theme team

Hello, PremiumPetware,

Thank you for contacting us and for using XStore.

Search settings you can find in XStore AMP > General section.

Product Categories come from Dashboard > Products > Categories, you can upload images for them – https://prnt.sc/9Pbvj20HA9_N

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Ing. Alejandro Javier Villalón Navarro,

Thank you for contacting us and for using XStore.

You can activate XStore now.

It is recommended to run the full import on a fresh WordPress installation. For this you can use WordPress Database Reset plugin https://wordpress.org/plugins/wordpress-database-reset/ The plugin can be used to remove all the existing content and install a new version from scratch.

If you need to get elements/pages from different demos there are 2 ways:
– XStore studio allows import sections from different demos, when you are using Elementor plugin. Just edit page using Elementor > click here – https://prnt.sc/udpfle and import the desired block.
– If you are using WPBakery Page Builder – https://youtu.be/wkIKN2IyEZI

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Panicha,

Thank you for getting in touch with us.

Border radius from which block or element do you want to remove?
You can use screenshot tools such as Lightshot or Gyazo and share the links here. Alternatively, you can use a file-sharing service such as WeTransfer https://wetransfer.com/.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, AnimalShop,

Sorry, but your answer is unclear to me.
PCLZIP_ERR_BAD_FORMAT (-10) – occurs on sites where the theme was transferred from another site. To solve this, you just need to reactivate the theme as described above.
Or do update manually using archive from this page – https://www.8theme.com/downloads

Also, check the Private Content area.

Kind Regards,
8theme team

Hello, Cristina,

PayPal Payments implements the PayPal smart buttons on various pages of your site. The buttons can be configured individually for the Checkout page, single product page, Cart page, and Mini Cart – https://woocommerce.com/document/woocommerce-paypal-payments/#paypal-buttons Here it is https://prnt.sc/Spf03V0Njeyk

Kind Regards,
8theme team

Hello, Luzactual,

When you edit products, take a look at these settings – https://prnt.sc/1CDDqjwgq_Ji
Currently, images are not changed on products where the Archive image hover effect is “Inherit”. To solve it, you just need to select Image Hover Effect via Theme Options to “Swap”.

Your problem is not images, but Theme Options which can’t be loaded and changed. As we can see, the “No ‘Access-Control-Allow-Origin’” error is not solved yet. Ask your hosting provider to check it one more time. Also, ask to downgrade PHP version to 7.6. XStore will be compatible with 8.x PHP from the next theme update.
Go to Dashboard > Updates, try to re-install WordPress.
Let us know if it helps with the problem in Theme Options.

Kind Regards,
8theme team

Hello, WebsiteDude,

1) The woocommerce_recently_viewed cookie is created by the WooCommerce plugin – https://cookiedatabase.org/cookie/woocommerce/woocommerce_recently_viewed/
https://woocommerce.com/document/woocommerce-cookies/

2) We have provided an alternative solution for users who do not wish to use YITH plugins, as they can overload the system more than the similar functionality.

Dynamic pages can be changed to static using our shortcodes https://prnt.sc/vc1Sn2yY6uSB , example is in the video – https://youtu.be/ZyjZ-vCx0pE
Ajax can be disabled by adding next code to your child-theme/functions.php


add_filter('xstore_wishlist_mini_content_ajax', '__return_false');
add_filter('xstore_compare_mini_content_ajax', '__return_false');

Or you can disable the XStore functionality in Theme Options -> Woocommerce (Shop) -> Built-in Wishlist -> Enable Built-In Wishlist and Theme Options -> Woocommerce (Shop) -> Built-in Compare -> Enable Built-In Compare and then use the corresponding YITH plugins.

3) You facing this issue because almost all of the content is built on Elementor and its deactivation accordingly turns off the styles, scripts, and HTML that is being loaded on the page.
As an option, we can suggest you to enable the XSTORE Ajaxify -> Lazy Loading option ( https://prnt.sc/gUIUs_M1iMlg ) which is available for our XStore Elementor widgets.
We do not plan to go back to section and columns pather.

Kind Regards,
8theme team

Hello, PR,

Theme Options > Header Builder > Top header/Main header/Bottom header > WCAG Color (it is color for content/texts), Background Color option is available also.

Kind Regards,
8theme team

Hello, Luc,

Thank you for the reply.

Here is what we can see via the Firefox browser – https://gyazo.com/002e5665044f2fbbf21e3367dba4f38b The popup works fine. Please update your browser and clear cache. If you are using additional extensions for Firefox, try to disable them and check one more time.

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

For sections inside tabs, we would recommend you disable stretch, for example – https://prnt.sc/_pwxdQ2PU_U8

Also, we’ve disabled “Remove Query Strings From Theme Static Resources” in Theme Options > Speed Optimization.

Please clear the cache and check now.
Make sure that all your browsers are up to date.

“Link with popup not working in firefox” – where is this link? Where should we click to be able to see the mentioned popup?

Kind Regards,
8theme team