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Problem with new version update new version update

This topic has 4 replies, 3 voices, and was last updated 11 months, 4 weeks ago ago by Rose Tyler

LWK

Participant

May 2, 2023 at 19:51

Hi,
I was informed of a new theme version by e-mail, so I went to my WP dashboard to execute it.
It first updated to 9.1.2 version but there were an Xstore core plugin alert. When I came back to the WP updates page, there were a new 9.1.3 theme version. So I executed it.
But now when I check updates page one again, there is a new new update (from 9.1.3 to 9.1.3 quite weird – see screenshot:https://imgur.com/0rBGsTh)

Do I need to execute this update?
Thanks!

#355198 Copied Theme version: 9.1.3

3 Answers

Tony Rodriguez

Support staff

May 3, 2023 at 07:33

Hello, @LWK,

We request that you provide us with a URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#355224 Copied

LWK

Participant

May 3, 2023 at 11:34

Hi,
You can find credentials in private content, but today this update from 9.1.3 to 9.1.3 version is not displayed anymore in the back office…
What was this???
Thanks!

Please contact administrator
for this information.

#355279 Copied

Rose Tyler

Support staff

May 3, 2023 at 13:16

Hello, @LWK,

Thank you for your response.

It seems was a cache problem.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#355296 Copied
Tagged: best, new version, problem, selling, themes, update, woocommerce
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