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Filter show incorrect when using Elementor archive page

This topic has 11 replies, 3 voices, and was last updated 12 months ago ago by Tony Rodriguez

  • Avatar: Octavio
    Octavio
    Participant
    April 27, 2023 at 10:56

    Hello,

    I have created with Elementor the product archive page and the product filters are not showing correctly. They are not in aligned. You can see it at https://www.esdecasa.com/canapes-de-madera.html

    I have also tried to remove the filter bar by disabling the toolbar and it continues to display.

    #354707 Copied Theme version: 9.1.2 WooCommerce version: 7.6.1
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2023 at 12:25

    Hello, Octavio,

    Thank you for getting in touch with us.

    To remove the filter bar, you can add the next code in Theme options > Theme custom CSS:

    .woocommerce-ordering, .view-switcher, .products-per-page {
    display: none;
}

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    #354717 Copied
    Avatar: Octavio
    Octavio
    Participant
    April 27, 2023 at 15:49

    Yes, I can hide it the way you say, but what I really need is for it to display correctly. I want to keep showing the display options to customers.
    How do we fix it?

    #354745 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2023 at 07:46

    Hello, Octavio,

    Thank you for your response.

    In this case, please provide temporary FTP access, so we can take a closer look.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    #354785 Copied
    Avatar: Octavio
    Octavio
    Participant
    May 2, 2023 at 15:36

    Hello Rose,

    Sorry to get back to you so late, but we have had a little national vacation.

    Please remember that they are hidden now, make them visible when you investigate the problem.

    I will send you privately the admin access and the FTP account.

    Best Regards,
    Octavio

    Please contact administrator
    for this information.
    #355172 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2023 at 11:12

    Hello, Octavio,

    Thank you for your response.

    Your wp-admin access is not correct and shows the next message on trying to log in →
    ERROR: el nombre de usuario o la contraseña que ingresaste son incorrectos. ​

    We have implemented the solution we provided in this topic for the same question asked by another customer → https://www.8theme.com/topic/elementor-pro-theme-builder-product-archive/#post-355065 ?

    According to the fact you have child-theme then we pasted the code directly in child-theme/functions.php

    By checking the front end the problem is still there, please clear the caches and check from your side. Otherwise, if you have issues even after that please, provide us correct wp-admin access!

    Kind Regards,
    8theme team

    #355270 Copied
    Avatar: Octavio
    Octavio
    Participant
    May 3, 2023 at 15:20

    Hello Rose,

    I have cleared all caches and the problem persists.

    Kind Regards,
    Octavio

    Please contact administrator
    for this information.
    #355331 Copied
    Avatar: Octavio
    Octavio
    Participant
    May 3, 2023 at 15:23

    Hello Rose,

    I changed the admin languague to english for you

    Kind regards,
    Octavio

    #355332 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2023 at 16:02

    Hello, Octavio,

    Thank you for your response.

    Everything started working as needed after we enabled the Toolbar option → https://prnt.sc/idpPi5ggIsT5 (because in code we check if this option is enabled)

    Result → https://prnt.sc/_qi1q30DdXw4

    Kind Regards,
    8theme team

    #355341 Copied
    Avatar: Octavio
    Octavio
    Participant
    May 3, 2023 at 16:25

    Hello Rose,

    Solved!!!

    Thank you very much

    Kind Regards,
    Octavio

    #355345 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 4, 2023 at 05:12

    Hello Octavio,

    We are delighted to have you with us. If you are satisfied with our Theme and Customer and Technical Support, we would be grateful if you could leave a 5-star rating for us on Themeforest.net/downloads. Doing so would help us to continue to provide updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for reaching out to us.
    Have a wonderful day.

    Best Regards,
    8Theme’s Team

    #355374 Copied

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The issue related to '‘Filter show incorrect when using Elementor archive page’' has been successfully resolved, and the topic is now closed for further responses

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