Forum Replies Created

Viewing 30 posts - 18,151 through 18,180 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 13:53

    Hello, Sahil,

    Thank you for your response.

    “this is not what i asked for. I want to show images instead of a color in product pages and text boxes for all product which has default woocommerce variations.
    Like this: https://ibb.co/QDmFJ6W ” – it seems you did not watch the video about variation swatches. I will try to explain one more time:
    1/ Variation swatches use global attributes from here – https://prnt.sc/qlKLwj5NohFG
    2/ Every attribute has a type – https://prnt.sc/bpC-ubQbgB0w , to change the Color type to Image, please click here https://prnt.sc/aKH79ScmBmnl and change the type – https://prnt.sc/SF4bDOOolchG , then upload images https://prnt.sc/P8qWUKi4AUpr > https://prnt.sc/AQWBbq0PzEIA > https://prnt.sc/JFFLbp2LKO8I
    For every global attribute you can select the desired type, by default it is “Select”.
    We hope it is clear now.

    “And regarding the product thumbnail images, it seems that you haven’t checked all the products correctly.” – you have 324 products on the site, and yes, we did not check them all. We asked you to provide URL of product with the problem. Thank you for the screenshots, but they are not single product page link. We really want to help you, but your cooperation is needed also.
    We’ve found a product from your screenshot – https://accentmirror.com/product/accent-vanity-black-wall-mirror/ and here are the thumbnail images – https://prnt.sc/JW6M3INQ6Dd2 https://prnt.sc/vC5qkAqnuu_a

    If you have any additional questions or concerns, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 13:02

    Hello @Stelio,

    Thank you for your response.

    Please try to use the next custom CSS code:

    .dokan-table {
        font-size: 12px !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 12:59

    Hello, Ministry Of Concrete,

    Thank you for your patience.

    1/ https://prnt.sc/7Ndq6gYGMtvI – the same header was assigned for different languages.
    In accordance with the texts written in Multiple headers, any translations are overridden.
    As a solution, a new header was created exclusively for the Greek version of https://prnt.sc/QdvSGkS2b1d4 and the texts were written in Greek. Consequently, everything is working as expected https://prnt.sc/TqJlWGnLKnpT . Additionally, your code (hiding texts) was removed for the English version https://prnt.sc/OdIuKhR-_IGq

    2/ If you want to translate texts of Mobile panel – https://prnt.sc/DNkBt8NFKHHr it can be done via changes in files of child theme only.
    Please let us know the desired texts for translation, so we do this for you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 12:37

    Hello, Trends Bird Limited,

    As we wrote you from the same start that all changes that were made contain a line improve with
    display: block;
    that was proposed you to add as custom CSS.
    We removed that property ( https://prnt.sc/onWfVKKsukjp ) in next files so they are just the same as you had on the same start when posted this topic.
    et-core-plugin/app/controllers/elementor/general/product-carousel.php
    et-core-plugin/app/controllers/elementor/general/product-grid.php
    Please, check now !
    Note: those lines will be still modified with
    display: block;
    additions once you will install update for XStore Core plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 12:35

    Hello, Diana Nikolova,

    Thank you for your response.

    We would recommend you disable Mobile Optimization in Theme Options > General.
    Clear cache and check the header from mobile.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 12:31

    Hello, Dilan,

    Thank you for your response.

    We kindly request that you provide a more detailed description of the desired result in order to ensure a better understanding.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 12:29

    Hello, Stelio,

    The sidebar position for this page is taken from Theme Options → WooCommerce → Shop → Shop page layout.

    It is impossible to make compatibility with all plugins on the market so sometimes there was done some solutions with rewriting templates in the theme or “locking” some options of plugins to make it best suitable in common with theme settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 12:24

    Hello, Ash,

    Thank you for your responses.

    If it doesn’t allow it, then why it shows an insert URL and shows a video snippet to insert to post? Either way, it is a bug, not a new feature request – the option is there because it is the default one for video, but it can’t work for this element, and can’t be removed, unfortunately, so you faced this misunderstanding. Sorry, for the inconvenience, there is no option to change this right now.

    Either item should have option by adding an image/ or choosing from the video. – please post it as a request – https://www.8theme.com/taskboard/

    Now, i enabled light box, these are vertical videos, However, the lightbox crops video and shows in horizontal. Can you please tell me how to make that lighbox play the video properly rather than cropping it. – there is an option for setting the aspect ratio for video → https://prnt.sc/DlNgD164DFHa

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 12:20

    Hello,

    Thank you for getting in touch with us.

    To remove the loading effect on Elementor widgets and show them at once, the next custom CSS code can be used:

    body:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before, body:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before, .etheme-elementor-lazy-button:before, .elementor-widget.etheme-loading:before {
        display: none;
    }
    body:not([data-elementor-device-mode]) [class*=elementor-widget-etheme] > .elementor-widget-container, body:not([data-elementor-device-mode]) [class*=elementor-widget-et-] > .elementor-widget-container {
        opacity: 1;
        visibility: visible;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 12:08

    Hello @Stelio,

    Thank you for your response.

    About both your questions below you’ve asked ->
    “Does it have to do with whether my installation is a multisite or not?
    Does this problem also happen in single site installation?”
    As we wrote you before, it is a WordPress-related question so we just cannot “dig up” the all WordPress files to give you a snippet or any solution for your questions. These questions should be addressed to someone else (as it is independent of theme used and our support cover only theme-related questions)

    Thank you for understanding!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 12:06

    Hello, Fabio,

    1/ We would like to suggest the next custom CSS code to solve the first question:

    .nav-sublist-dropdown .nav-sublist ul li.menu-item-object-product_cat .nav-sublist-dropdown {
        background-image: none !important;
    }

    2/ For solving your question about .et-lazy-loaded class added “by mistake” we need to know what class your lazyload SG Optimizer adds to image so we could add that class for exclusions. It could be the next one
    ls-is-cached
    but couldn’t you make us sure it is correct? Or maybe there is another class for lazyload from a plugin?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 10:54

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 10:51

    Hello, Diana Nikolova,

    Thank you for contacting us and for using XStore.

    1/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
    We need to find out if the situation is caused by XStore or by something else.

    2/ Please test how it works when the Advanced layout for checkout is disabled via Theme Options.

    We kindly request that you provide us with the results of mentioned tests.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 10:49

    Hello, Catholicans,

    Thank you for contacting us and for using XStore.

    https://prnt.sc/N4A3XEvp4236 – we’ve checked your Home page and products and we do not see the problem.

    Could you please record a video of the problem?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 10:36

    Hello, Antz501,

    Thank you for contacting us and for using XStore.

    Here is what we can see on your site https://prnt.sc/XV5cvEQDXy4T Please solve this with your hosting provided first.
    Also, check if there are any issues in the server error log and in WooCommerce > Status > Logs (check the latest date).

    Let us know the results, please.

    To give us an ability, to check the settings of your site, please provide temporary wp-admin access.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 10:33

    Hello, Shubh,

    Thank you for contacting us and for using XStore.

    Please check this topic https://www.8theme.com/topic/which-file-to-edit-to-put-acf-in-category-page/
    Describe your situation and the desired result in more detail.
    Provide URL of your Shop page or product and temporary wp-admin access.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 10:30

    Hello, Maciejk,

    Thank you for your response.

    Via your Dashboard, we do not see the breadcrumbs.php file in your child theme.

    Please provide FTP access, or at least screenshots of where and what you did.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 10:27

    Hello, Catholicans,

    Thank you for getting in touch with us.

    Please try to use the next custom CSS code:

    .widget_shopping_cart_content .product_meta {
        display:none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 08:49

    Hello, Fabio,

    Thank you for contacting us and for using XStore.

    Please provide temporary wp-admin and FTP access. Then this topic will be passed to someone from our dev team.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 08:46

    Hello, Cristina,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ In order to resolve your question, please navigate to XStore > Theme Options > Header Builder > Mobile Menu > Dropdown Opening Action and turn it ON, then publish the changes. After doing so, please clear your browser cache and check the work of the Mobile menu.

    2/ Here is an example of how to change order of categories – https://gyazo.com/fb16d15c70d00d9359a8f3740106807f

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 08:33

    Dear @mch,

    Thank you for contacting us and for using XStore.

    We did not close your topics, you can still reply there.

    Is there anything else we can help you with?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 08:28

    Hello, Mady,

    Thank you for contacting us and for using XStore.

    1/ If you want to use the Elementor Pro plugin for a single product page, you need to disable our Single Product Builder via Theme Options, then follow the documentation of Elementor Pro plugin. In case, you face a problem or need a guidance, please contact the plugin support, because the Pro version of Elemento does not come bundled with our theme.

    2/ We did not test Woolentor with our theme. You can try to use it, but we are unable to provide support for 3rd party plugins.
    We hope for your understanding.

    3/ In case you decide to use our Single Product Builder, we will be able to assist you but you will need to disable previously mentioned plugins, to prevent conflicts.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 08:21

    Dear Mady,

    Thank you for your response.

    We’ve checked your Home page one more time and we do not see any problem with the Slides element, for example – https://gyazo.com/8622a07b52b9aaf928a2481bf354aedd

    Please clear the cache of your browser and check one more time, or even check the site from another device.

    Was the question solved?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 07:57

    Hello, Stelio,

    Thank you for your response.

    You provided a screenshot from a single product page, so you get code for the single product page – https://prnt.sc/OxSCfuxMA1yl
    “Isn’t there a way to make the same adjustment globally? ” – yes, change the previous custom CSS code to:

    .product-content .price, .content-product .price, .price, .shop_table .amount {
        font-size: 16px !important;
        color: #333 !important;
    }

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 07:49

    Hello, Jaroh,

    Thank you for your response.

    When you edit the description, please do it via the Text tab – https://prnt.sc/4BbKTBzDUzyd

    Where did you get the mentioned custom CSS code? It is not suitable for your needs.
    About Elementor settings, please follow step by step: 1/ edit a page using Eleemntor https://prnt.sc/gFCjqlewez8j 2/ click here – https://prnt.sc/DFjf4YweE1qT 3/ click on Site settings https://prnt.sc/983w0bo6oYEE 4/ Typography 5/ https://prnt.sc/2l2dprwnUifR , but in this case the underline will be added to all links on the site!

    To add underline for links in the Product description area only https://postimg.cc/MM76mrxM , you may use custom CSS code. We will provide you the correct code, once you provide us with the URL of the product with the link from your screenshot.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 07:38

    Hello, Sahil,

    Thank you for your response.

    “my thumbnail images is not showing on variable products” – we do not see the problem – https://prnt.sc/NPIQVANu9gLv Please clear cache and check one more time. Could you provide URL of product with the problem?

    “mobile panel is not showing as well” – as we can see the mobile panel is disabled on your site https://prnt.sc/YeeStBKJp9PS To enable it, please go to Theme Options > Mobile panel.

    https://accentmirror.com/product/test-product/ – we’ve created a new product as in this video https://youtu.be/LgzC4iK-j6A and variations are displayed correctly – https://prnt.sc/9M16zFEa3_aQ Please check it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 07:25

    Hello,

    Thank you for contacting us and for using XStore.

    There is no such option, unfortunately.

    You may try to contact the support of WooCommerce or post a request to our dev team via this page – https://www.8theme.com/taskboard/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 07:13

    Hello, Trends Bird Limited,

    Thank you for your response.

    You can add the next custom CSS to your child-theme/style.css or Theme Options -> Theme Custom CSS -> Global CSS

    .etheme-product-grid-content .etheme-product-grid-title a,
    .etheme-product-list-content .etheme-product-list-title a {
        display: block;
    }

    It should fix your main question.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 15:53

    Hello @Stelio,

    Thank you for your response.

    Please check now. The scroll bar has appeared.
    Also, you may reduce font-size here – https://prnt.sc/OGpkI3nXaNK0

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 15:45

    Hello, Ahmed SAbbour,

    Thank you for your response.

    1/ About permissions issue:
    Could you please, check if the user you use has administrator permissions or maybe superadmin.
    Check how it works with disabling all 3rd party plugins that are not bundled with our theme.
    If you have some restrictions made by your server, please, check it by contacting your hosting provider.

    2/ Ajax adding for variation of a variable product is only possible if it is used in conjunction with swatches https://youtu.be/LgzC4iK-j6A. That is, this attribute is a swatch + the swatches shown in the element ( https://prnt.sc/GBzg116DCLoE ). Only in this case will swatches scripts do their job and make it possible to add without page reloading.

    We hope this information is helpful.

    Kind Regards,
    8theme team

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Viewing 30 posts - 18,151 through 18,180 (of 68,227 total)
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