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Viewing 30 posts - 18,181 through 18,210 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 15:30

    Hello, Trends Bird Limited,

    Thank you for providing us with the details of your previous version of this page.
    We analyzed the pages you have now and before and here is our thought:
    1/ On your previous version of the page you had fully another element shown on the page (our old Products element → https://prnt.sc/1eMtviCw8QuG that is soft deprecated for some time already)
    2/ On your new page you have Products Grid (and Products Carousel) elements → https://prnt.sc/D7PGgU7MHswR .
    3/ For fixing new Products Grid element products’ title height we modified only two lines which contains “display: block;“ addition → https://prnt.sc/jDaaPnOiPBJ8 that just simply could not break such deals for you and create errors showing. Files containing such fixes are next :

    et-core-plugin/app/controllers/elementor/general/product-grid.php
    et-core-plugin/app/controllers/elementor/general/product-carousel.php

    It seems you had “drafts“ as we told you in first answer and someone saved the editor with the latest changes (with migrations from old Products to new Products Grid element on the page).
    So, now you have a next choice: either use the old Products element with its quite limited options (and it worked ok as we can see on the previous version of page sent by you in Private) or use the new Products Grid element but contact with Woo tabbed cart plugin author to look for the reason in their code and fix from their side showing the error when there is Products Grid/Carousel element.

    P.S. Our developers think that plugin code needs to have some specific class/id or structure of products to “attach” its blocks/html elements and then not show errors, but it is just a thought.

    Thanks for your understanding and hope you will find the solution soon!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 14:53

    Hello @Stelio,

    Thank you for your response.

    You may use the next custom CSS code:

    .dokan-dashboard-content #product-filter {
        overflow: auto;
        display: block;
        clear: both;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 14:34

    Hello, Shehzad Ghazi,

    Thank you for your response.

    So it solved the problem? In this case, you can activate the cache plugin but check settings one by one to find out which one causes the problem, or contact support of the plugin directly to get assistance with this problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 14:32

    Hello, Awatif,

    Thank you for your response.

    You can add the next color in Theme Options > Theme custom CSS:

    div.mobile-menu-content a:hover {
        opacity: 1 !important;
        color:red !important;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 14:07

    Hello, Derya,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 13:12

    Hello, Shehzad Ghazi,

    Thank you for your response.

    Have you tried to temporarily disable the cache plugin, then clear the cache of browser and check the result?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 13:04

    Hello, Derya,

    Thank you for contacting us and for using XStore.

    Please download files by this link – https://we.tl/t-4frbKJhVSt
    and re-upload them via FTP on your site
    js/modules/ajaxSearch.min.js (xstore theme file)
    app/models/customizer/templates/header/parts/search.php (xstore core file).

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 13:00

    Hello, @Marta,

    1/ Please do not show all products (-1) on the Shop page at once (Theme Options > WooCommerce > Shop > Shop page layout), it seems your server can’t handle this request for more than 1 thousand products.

    2/ In order to solve your issue with the menu and Footer, please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.
    Additionally, go to Elementor > Tools and click on Regenerate CSS & Data.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 12:51

    Hello, Awatif,

    Thank you for your response.

    Header Builder > Mobile menu > OFF-CANVAS CONTENT settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 12:22

    Hello, Puzzlegramma,

    Thank you for contacting us and for using XStore.

    If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 12:18

    Hello, Awatif,

    Thank you for getting in touch with us.

    Product variation that is ”Out of stock” can be displayed like this -http://prntscr.com/t21xou with our variation swatches (in case “Hide out of stock products from catalog” option is enabled in WooCommerce > Settings > Products > Inventory).

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 10:41

    Hello, Trends Bird Limited,

    Thank you for your response.

    Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​try to speed up the server response time. We can do nothing with it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 10:25

    Hello, Ahmed SAbbour,

    Thank you for contacting us and for using XStore.

    1/ Please record a video of the problem or provide screenshots. You can upload media on a filesharing service, for example – https://wetransfer.com/, and provide us with URL via the Private Content area here.

    2/ Please make sure you selected values – https://prnt.sc/36HhePWM5cTt
    Provide URL of product from your site, which uses XStore theme, and is not under maintenance mode, so we can check how it works there right now.

    3/ In order to disable Compare feature, please go to Theme Options > WooCommerce > Built-in Compare, or disable the Compare plugin via Dashboard > Plugins.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 10:14

    Hello, Stelio,

    Thank you for getting in touch with us.

    Please provide URL of page for which you want to change the sidebar position.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 10:12

    Dear Mady,

    Thank you for getting in touch with us.

    Please provide temporary wp-admin access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 10:10

    Hello, Ash,

    Thank you for contacting us and for using XStore.

    To add videos to the media carousel element, you must upload the video to your site under the media section. Once the video is uploaded, it will be available for use.

    We regret to inform you that it is not possible to use YouTube links in the Media Carousel element. If you would like to add this functionality, please contact our development team by submitting a feature request at https://www.8theme.com/taskboard/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 09:53

    Hello, Prashant,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

    We kindly ask for your patience and request that you do not alter access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 09:48

    Dear Mady,

    Thank you for contacting us and for using XStore.

    To be able to check your settings, we need temporary wp-admin access (not FTP).

    We’ve checked your Home page and the slider is visible now – https://prnt.sc/8RLtVjsGqAsm

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 09:44

    Hello @Stelio,

    Thank you for your response.

    We’ve disabled the sidebar via settings for the page. Please refer to the screenshot in the Private Content area.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 09:27

    Hello, Cristina,

    Thank you for getting in touch with us.

    In order to resolve your question, please navigate to XStore > Theme Options > Header Builder > Mobile Menu > Dropdown Opening Action and turn it ON, then publish the changes. After doing so, please clear your browser cache and check the work of the Mobile menu.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 09:25

    Hello, @Tincho,

    Thank you for your response.

    When you activate a default WordPress theme, not XStore, the problem persists?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 09:23

    Hello, Mady,

    Thank you for contacting us and for using XStore.

    Please describe the problems you face more clearly with detailed screenshots and URLs.

    Also, provide temporary wp-admin access.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 08:55

    Hello, Shehzad Ghazi,

    Thank you for contacting us and for using XStore.

    We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 08:52

    Hello, Jaroh,

    Thank you for contacting us and for using XStore.

    Please read this article – https://elementor.com/help/change-link-color/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 08:46

    Hello, Stelio,

    Thank you for contacting us and for using XStore.

    The next custom CSS code can be used:

    .single-product .product-content .price {
        font-size: 16px;
        color: #333;
    }

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 08:44

    Hello, Sahil,

    Thank you for contacting us and for using XStore.

    Please watch this video first – https://youtu.be/LgzC4iK-j6A

    Provide us with temporary wp-admin access, so we can take a closer look at your settings.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 08:33

    Hello, Prashant,

    Thank you for the reply.

    FTP directory is empty – https://prnt.sc/BX-z_u6QDOls
    Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 08:32

    Hello, @Chyston,

    Thank you for your response.

    You will be able to activate caching via Speed Optimization once all changes on the site will be done.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 08:30

    Hello, AnimalShop,

    Thank you for contacting us and for using XStore.

    What page do you mean?

    We’ve checked your single product page and the zoom on main product images already works fine there.

    Please describe your request in more detail. Thank you in advance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2023 at 08:28

    Hello, Lucas,

    Thank you for getting in touch with us.

    Please follow this video – https://youtu.be/mBp33hPMgnA

    We hope this information is helpful.

    Kind Regards,
    8theme team

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    Viewing 18,210 results - 18,181 through 18,210 (of 68,227 total)
Viewing 30 posts - 18,181 through 18,210 (of 68,227 total)
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