Woocommerce payments is not working……………………

This topic has 6 replies, 2 voices, and was last updated 7 months ago ago by Rose Tyler

  • Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    May 8, 2023 at 10:16

    Hello, we are setting up Woocommerce payments and the test mode is not working. I also notice that checkout is very slow. Would you please check ?

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 10:51

    Hello, Diana Nikolova,

    Thank you for contacting us and for using XStore.

    1/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
    We need to find out if the situation is caused by XStore or by something else.

    2/ Please test how it works when the Advanced layout for checkout is disabled via Theme Options.

    We kindly request that you provide us with the results of mentioned tests.

    Kind Regards,
    8theme team

    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    May 8, 2023 at 10:58

    It’s OK now! But, sorry, now I see the problem with the website header.
    A mobile version is displayed on the desktop version

    After a few refreshes, it’s the opposite

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2023 at 12:35

    Hello, Diana Nikolova,

    Thank you for your response.

    We would recommend you disable Mobile Optimization in Theme Options > General.
    Clear cache and check the header from mobile.

    Kind Regards,
    8theme team

    Avatar: Daniel Partadzhiev
    Diana Nikolova
    Participant
    August 30, 2023 at 15:22

    Thank you! I will check.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 15:51

    Hello, Diana Nikolova,

    You’re welcome!

    Kind Regards,
    8theme team

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