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Forum Replies Created

Viewing 30 posts - 18,121 through 18,150 (of 68,227 total)

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Rose Tyler

Support staff

May 9, 2023 at 09:59

Hello, Catholicans,

Thank you for your response.

1/ In the video, it is not clear if you are using an incognito browser window. Please let us know what browser you use and make sure that it is not an incognito browser window. Try to test from different browsers or devices, maybe specific settings of your browser cause the problem.

2/ There is no such possibility, sorry.

Kind Regards,
8theme team

#356057 Copied In reply to: The ‘Recently Viewed’ feature is not working properly

Rose Tyler

Support staff

May 9, 2023 at 09:54

Hello, Catholicans,

We’ve recorded a video from mobile – https://we.tl/t-IOeQB0LF1l The problem from your screenshot is not visible from a real device.

Please let us know what device you use and record a video also.

Kind Regards,
8theme team

#356056 Copied In reply to: The SKU is overlapping with the quantity counter. Is it possible to remove this overlap?

Rose Tyler

Support staff

May 9, 2023 at 09:36

Hello, Razak,

Thank you for contacting us and for using XStore.

Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.54

What PHP version do you use?

Another potential cause of errors may be the use of third-party plugins that are based on Kirki.

Do you have white/black list on your server or restriction by IP?

It can be an issue with server settings that are blocking something and causing notifications.

We can’t open your site https://prnt.sc/V1nMyTYNuWJN , so we would recommend you contact your hosting provider to get assistance from their side first.

Kind Regards,
8theme team

#356053 Copied In reply to: found countless error in debug mode and XStore API with the XStore theme error

Rose Tyler

Support staff

May 9, 2023 at 09:29

Hello, Catholicans,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Header Builder > Mobile > Header Main > Min Height (Px) and do the same for Header Bottom.

We hope this information is helpful.

Kind Regards,
8theme team

#356052 Copied In reply to: I’m facing an issue where reducing the width of the header in mobile view
Rose Tyler

Support staff

May 9, 2023 at 09:14
Hello, Catholicans,

Thank you for your response.

It seems the main reason is in next custom:

.products-loop .product, .products-slider.second-initialized .product-slide { transition: all .2s ease-in-out; }

We recommend you remove it fully and check it then. In case the issue will be fixed you can try to leave only next code and check again.

.products-loop .product { transition: all .2s ease-in-out; }

= removed the transition property for products shown in sliders.

Kind Regards,
8theme team
#356049 Copied In reply to: There is a transition effect seen in the tab section while opening the site.
Rose Tyler

Support staff

May 9, 2023 at 09:06

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#356047 Copied In reply to: Topics group one- Setting up my website

Rose Tyler

Support staff

May 9, 2023 at 08:54

Duplicate – https://www.8theme.com/topic/opening-separate-new-topics-is-very-confusing-for-me/#post-355899

#356046 Copied In reply to: Opening separate new topics is very confusing for me

Rose Tyler

Support staff

May 9, 2023 at 08:54

Dear @mch,

Ok, we will try to help you as always, but you may face a delay in answering because sometimes different team members work on different questions.
Hope for your understanding.

Kind Regards,
8theme team

#356045 Copied In reply to: Opening separate new topics is very confusing for me

Rose Tyler

Support staff

May 9, 2023 at 08:50

Hello, Mady,

Thank you for your response.

Here is an example: https://gyazo.com/984b6a8440a157c183937a1ef26735c3 https://prnt.sc/VRQ6N7sIHx-f https://prnt.sc/5AxD7SEcirkz

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#356044 Copied In reply to: Product page customization issue and Woolentor compatibility with Xstore.

Rose Tyler

Support staff

May 9, 2023 at 08:26

Hello Invis,

1/ Our XStore theme or XStore Core plugin don’t have such post meta named
xje_postmeta
2/ According to the fact you already found this table was related to either WooCommerce but rather to Elementor – you should contact their support.
https://wordpress.org/support/plugin/woocommerce/
https://wordpress.org/support/plugin/elementor/

3/ As you know we don’t provide support for questions that are not directly related to our theme or our own plugin. Our support policy you can check here → https://prnt.sc/sL3H1HOtk3Ai

Also, it is good to add that if you are not well known with code then it was not a “good idea” (the cite below)
“deleted manualy the table entries as its using 1 gb space”

We can recommend you contact with hosting provider also, maybe you will be able to set a backup or maybe your database was injected with some virus and that is the reason why it keeps increasing in size.

We hope this information is helpful. Thanks for understanding!

Kind Regards,
8theme team

#356039 Copied In reply to: xje_postmeta table overloaded in memory.

Rose Tyler

Support staff

May 9, 2023 at 08:23

Hello, Catholicans,

Thank you for your response.

It can be due to:
1/ autoplay
2/ loop
3/ custom CSS added before for sliders
We kindly ask you to try to identify what is causing your issue.

Are you experiencing this problem on any of our demos?

Kind Regards,
8theme team

#356038 Copied In reply to: There is a transition effect seen in the tab section while opening the site.

Rose Tyler

Support staff

May 9, 2023 at 08:19

Hello, Stelio,

Thank you for your response.

It is not your site problem, https://prnt.sc/wDc6W3_bviKG

Kind Regards,
8theme team

#356036 Copied In reply to: Theme Options/Dokan/Page Layout is not working

Rose Tyler

Support staff

May 9, 2023 at 08:11

Hello, Krzysztof,

Thank you for contacting us and for using XStore.

We would recommend you use only the new element called Slides rather than the old Slider element (because it was built from stretch and was written with most optimization code techniques at this moment)

Anyway below is a list of files required for the correct work of those widgets:

1/ For correct work of the Slider element
http://yourwebsite.com/wp-content/themes/xstore/js/modules/swiper.min.js
http://yourwebsite.com/wp-content/themes/xstore/js/modules/swiperInit.min.js
http://yourwebsite.com/wp-content/themes/xstore/css/modules/builders/et-slider.min.css (if CSS minification option is active → https://prnt.sc/FBnBGGkCnljm ) or http://yourwebsite.com/wp-content/themes/xstore/css/modules/builders/et-slider.css ( if CSS minification option is inactive)

2/ For correct work of Slides element
http://yourwebsite.com/wp-content/themes/xstore/js/modules/ethemeElementorSlider.min.js
http://yourwebsite.com/wp-content/themes/xstore/css/modules/builders/elementor/etheme-slides.min.css (if CSS minification option is active → https://prnt.sc/FBnBGGkCnljm ) or
http://yourwebsite.com/wp-content/themes/xstore/css/modules/builders/elementor/etheme-slides.css ( if CSS minification option is inactive)

We hope this information is helpful.

Kind Regards,
8theme team

#356034 Copied In reply to: 10web booster tweaks – slider and sidebar widgets js files to exclude from “Delayed JS files”

Rose Tyler

Support staff

May 9, 2023 at 07:51

Hello, @mch,

Please check the private content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#356031 Copied In reply to: no drop list menu on mobile app shows up
Rose Tyler

Support staff

May 9, 2023 at 07:43
Hello, Salmi,

Thank you for your response.

1/ Please try to use the next custom CSS code:

.content-product .products-page-cats { word-break: break-all !important; }

the result will be – https://prnt.sc/mn6shtVxhzRP

2/ Strange that we do not see it. Could you please record a video of your actions? It is with a particular product or with all products added to the cart.

3/ You can upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

4/

@media only screen and (max-width: 768px) { .cart_totals th { max-width: 75px !important; } }

Kind Regards,
8theme team
#356028 Copied In reply to: Error in theme and change text für wishlist
Rose Tyler

Support staff

May 8, 2023 at 16:11

Hello, Loool,

Thank you for your response.

We are sorry to inform you that we cannot guarantee the functionality of variation swatches if the slugs for attributes and variations are not written in Latin characters. This is due to character encoding.
You may try to use an additional plugin for variations, and disable our variation swatches, but plugins also do not guarantee that everything will work when non-Latin characters are used.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#355984 Copied In reply to: all attributes show as dropdown whatever I customize it to labels or image or color

Rose Tyler

Support staff

May 8, 2023 at 16:09

Hello, Dilan,

Thank you for your response.

Shop page content and functionality come from the WooCommerce plugin.

All the available sorting options you can find in Appearance > Customize > WooCommerce (Shop) > Product Catalog > Default product sorting.
By default, the sort order for your products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87

If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

We hope this information is helpful.

Kind Regards,
8theme team

#355983 Copied In reply to: How to show products from specific categories on the Shop page

Rose Tyler

Support staff

May 8, 2023 at 15:59

Hello, Shubh,

Thank you for your response.

This is a matter of additional customization – which you can do on the resource – https://wpkraken.io/ .

If you want to do it yourself, the modification greatly depends on whether you use the single product builder. If you are using it, then you need to learn WooCommerce’s hook system, some of which you can check out by following the link – https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/

If you are not using the builder, in addition to hook, depending on the customization, you will also need to rewrite some of the following files in the child theme
wp-content\themes\xstore\woocommerce\single-product\product-image.php
wp-content\themes\xstore\woocommerce\single-product\related.php
wp-content\themes\xstore\woocommerce\single-product\title.php
wp-content\themes\xstore\woocommerce\single-product\up-sells.php
wp-content\themes\xstore\woocommerce\single-product\bought-together.php
wp-content\themes\xstore\woocommerce\single-product\meta.php
wp-content\themes\xstore\woocommerce\single-product\add-to-cart\simple.php
wp-content\themes\xstore\woocommerce\single-product\tabs\single-product-builder-tabs.php
wp-content\themes\xstore\woocommerce\single-product\tabs\tabs.php

In order to take the value of the option added to the product using the ACF (Advanced custom fields) plugin
you can use the following code
get_field(‘your option kay’, $id);
where $id is the ID of the product on which the code is executed

it is also desirable to use construction
$value = (function_exists(‘get_field’) ) ? get_field(‘your option kay’, $id) : ‘default value’;
to prevent errors when disabling or updating the ACF (Advanced custom fields) plugin.

We hope this information is helpful.

Please note that additional customization in files is outside the scope of our basic support. Also, we can’t be responsible for your custom coding.

Kind Regards,
8theme team

#355982 Copied In reply to: How do I show ACF (Advanced custom fields) in frontend of single product page?

Rose Tyler

Support staff

May 8, 2023 at 15:48

Hello,

Thank you for contacting us and for using XStore.

1/ We do not see any photo from you for this question, but we would recommend you to read this article – https://www.wpbeginner.com/wp-tutorials/how-to-completely-disable-comments-in-wordpress/

2/ As we can see, you are using the Flip box element, so you can edit settings for this element for mobile. Example – https://we.tl/t-YLbriDJbtf
Please check and test every settings to achieve the desired result.

3/ Please provide URL of this page.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#355978 Copied In reply to: I have several small problems to solve. I hope to have his support please.

Rose Tyler

Support staff

May 8, 2023 at 15:47

Hello, Elementaryweb,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please check options in WooCommerce > Settings > Products > Inventory > Stock display format.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#355977 Copied In reply to: Hide the number of items in stock in the product card

Rose Tyler

Support staff

May 8, 2023 at 15:35

Hello, Montse,

Thank you for your response.

It seems you do not want to do an update manually via FTP. In this case please provide temporary wp-admin access and your purchase code via the Private Content area, so we try this solution https://prnt.sc/_sYQ64DPD_Az on your site.

Best Regards,
8Theme’s Team

#355975 Copied In reply to: we have problems with the new version of tema

Rose Tyler

Support staff

May 8, 2023 at 15:32

Hello, Mohamed Emad,

Thank you for your patience.

To fix the “The user is not allowed to see this application per the developer set configuration.” problem, please log in to your Facebook Developer Panel and complete the verification process. To access the verification settings, please refer to the screenshot – https://prnt.sc/b5uHekqf3HaA

Kind Regards,
8theme team

#355974 Copied In reply to: facebook login authorization doesn’t work after login

Rose Tyler

Support staff

May 8, 2023 at 15:19

Hello, Montse,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please follow next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the theme after that and you should not face any issue.

Or do the update manually via ftp – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Best Regards,
8Theme’s Team

#355970 Copied In reply to: we have problems with the new version of tema

Rose Tyler

Support staff

May 8, 2023 at 15:01

Hello, Martijntje,

Thank you for contacting us and for using XStore.

Why do you use the old theme version v.8.0.7 https://prnt.sc/E-tHlGMUUrh5 , but the updated Core plugin?
You need to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Please do not update the Core plugin before the theme update.

Kind Regards,
8theme team

#355966 Copied In reply to: After update menu disappears: only text ‘aray’ shows…

Rose Tyler

Support staff

May 8, 2023 at 14:57

Hello, Ministry Of Concrete,

Why did you delete the header we created to fix the problem? We already configurated everything and asked you just check the result.
Please do not delete this header – https://prnt.sc/VTVRYhZ0ZwXc
Clear the cache and check, all work fine now.

Also, you can check the Mobile panel now. Changes were done via the child theme.

Kind Regards,
8theme team

Please contact administrator
for this information.

#355965 Copied In reply to: Mobile menu extra tab shows wrong content on greek language

Rose Tyler

Support staff

May 8, 2023 at 14:38

Hello, Trends Bird Limited,

Take our apologies but we really did revert all back as it was before.
Also, you can see (and we wrote you about it at the same start of our conversation) that errors come from 3rd-party plugin. It means that you can contact the plugin and it is a pretty real possibility they should fix something in their code globally.

As we know you have a backup version so in case you want to be super-sure no changes were made (except for those which were already returned back) you can just install that backup and then add custom CSS we provided you.
We can admit the main addition one more time: we didn’t make any more changes except for adding “display: block;” and removing it after you wrote us about some issues.

Thanks for understanding !

Kind Regards,
8theme team

#355962 Copied In reply to: Product title line limit isn’t working in Home page

Rose Tyler

Support staff

May 8, 2023 at 14:15

Hello, Pit,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Here is what we can see – https://prnt.sc/7eKl9o2c2S5s
Please clear cache and check one more time.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#355960 Copied In reply to: The new category icon does not appear in the tab ?

Rose Tyler

Support staff

May 8, 2023 at 14:08

Hello, Catholicans,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#355958 Copied In reply to: The ‘Recently Viewed’ feature is not working properly

Rose Tyler

Support staff

May 8, 2023 at 14:07

Hello, Catholicans,

Thank you for getting in touch with us.

Could you provide a video, where the mentioned effect is visible? Sorry, but your request is a bit unclear to us right now.

Kind Regards,
8theme team

#355957 Copied In reply to: There is a transition effect seen in the tab section while opening the site.

Rose Tyler

Support staff

May 8, 2023 at 14:05

Hello, Catholicans,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We’ve checked your site and Footer content from mobile and we do not see the situation as on your screenshot.

Please let us know what device and browser do you use.

Kind Regards,
8theme team

#355955 Copied In reply to: How can I align this that I was marked in the image
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Viewing 18,150 results - 18,121 through 18,150 (of 68,227 total)

Viewing 30 posts - 18,121 through 18,150 (of 68,227 total)

← 1 2 3 … 604 605 606 … 2,273 2,274 2,275 →

Forum Replies Created

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