Hello Web Lab,

Thank you for contacting us and for using XStore.

1/ In order to troubleshoot issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

2/ Make sure that the problem is not caused by changes in theme files.

3/ Please follow this article also – https://elementor.com/help/troubleshooting-a-slow-loading-elementor-editor/

Kind Regards,
8theme team

Hello Ravi,

Thank you for your response.

1/ The next custom CSS code can be used to change color:

.etheme-sticky-cart {
    color: #000 !important;
}

2/ Please follow next steps to duplicate page:
– edit page > Text tab > copy content https://prnt.sc/ccvzagSBBhf9
– create a new page > click here https://prnt.sc/suk57Ll-dskw > Text tab > add content
do the same for custom CSS – https://prnt.sc/6S6YwzvaASt6

Here is a video about page importer from demos – https://youtu.be/wkIKN2IyEZI

A menu can be edited via Appearance > Menus.

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

Please try to disable “Ajax Add To Cart” via Theme Options and check how it works then.
If this doesn’t help, we can try to solve the problem still.
Please record a video of the problem and your actions, upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello HmirceaD,

Thank you for your response.

Unfortunately, we can’t see the problem.

Please test the next: remove this https://prnt.sc/iI25iy4diowe from the header content and check the Sticky header then.

Let us know the result.

Kind Regards,
8theme team

Dear Ashraf,

Thank you for your response.

“The Amp plugin has created a lot of issues.” – please describe every issue that you find in more detail with screenshots one by one.

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

“So many options do not work.” – please let us know what exactly option with examples.

“There is no option to fix problems.” – we are here on the support forum to help you.

“The shipping option doesn’t work” – please provide screenshots or a video for a better understanding.

“the shop page category does not work” – What do you mean by this? Please describe in more detail or record a video of the problem and your actions, upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

“and Pages and posts are not showing correctly” – because AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor/WPBakery). This means that a webpage viewed with AMP looks like a mobile application to facilitate the user experience and doesn’t look exactly the same as how the original page would appear on a desktop or laptop.

Also, provide us with temporary wp-admin access, so we can check your settings.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello Namaste,

Thank you for your response, but you forget to provide a video of the problem.
Please record a video of the problem and your actions, upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, please do the next test:
1/ Is all fine when the Email Builder is disabled?
2/ On other stores, where all is fine, is our Email Builder activated?
3/ Please make sure that the problem is not caused by different server settings for your stores.
4/ https://prnt.sc/bWZI8ifgx-1N – contact your hosting provider to fix this.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello Juergen,

Thank you for contacting us and for using XStore.

We checked and found the issue with showing Off-Canvas exists only if a product was added from the home page. Using the dev tools (as you can check also) we noticed the broken structure on home page → https://prnt.sc/23S72cnC8rr6 . It comes from the Sales Safe-checkout area → https://prnt.sc/u68684vz16b5 . So we check the options and found that you had opened ‘code’ tag but not closed → https://prnt.sc/oUpBY94Km1W9 . After fixing this issue everything works good → https://gyazo.com/0bc820cd249dc3e9f1853c1a1b5c180e

About your images in the Safe checkout section – they are broken/unexisted on your server (maybe those images were deleted or renamed) → https://prnt.sc/HhghNYP5yeB9 so you need to upload new ones in XStore Control Panel → Sales Booster → Safe & Secure Checkout.

We hope this information is helpful.

Kind Regards,
8theme team

Dear Shirley Djaka,

You can find our recommendations in our docs – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (Loco translate or PoEdit).

Kind Regards,
8theme team

Hello Mr Baker,

Thank you for getting in touch with us.
This situation is independent of our theme, to solve it, you need to contact your hosting provider.
We hope for your understanding.

Kind Regards,
8theme team

Hello Ahmed Saleh,

You can remove Breadcrumbs via XStore options for page – https://prnt.sc/9fGeHOXigl__

We hope this information is helpful.

Kind Regards,
8theme team

Hello Ravi,

Thank you for your response.

1/ https://prnt.sc/gTjAd1FQOX7F

2/ Here is a video example of how to change width of elements in the Header Builder – https://we.tl/t-9Vi92mly8g

3/ The next custom CSS code can be used to add spaces for sides:

.single-product-builder {
    padding: 0px 15px !important;
}

4/ We do not see the Spend 300 to get free shipping message in your Off-Canvas cart content – https://prnt.sc/GurHBHiYLPYd

5/ https://prnt.sc/v28elNeeDd7R

6/ Please check the documentation of Contact form 7 plugin – https://contactform7.com/setting-up-mail/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello Mazzellla,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.

We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

Hello, Dhruv,

Thank you for getting in touch with us.

1/ As we can see, warnings come from plugins https://prnt.sc/xCuYjEWlzwei , so we would recommend you contact support of plugins and solve it first.

2/ Please check the layout of the Cart page with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

Kind Regards,
8theme team

Hello Menichetti,

Thank you for letting us know.
Have a nice day!

Kind Regards,
8theme team

Hello Ubansal,

Thank you for your response.

Custom CSS code can be used, for example:

@media only screen and (max-width: 768px) {
    .single-product .images .thumbnails img {
        min-height: 110%;
        min-width: 110%;;
    }
}

(Theme Options > Theme custom CSS > General).

Kind Regards,
8theme team