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Email builder – problem with emails in Thunderbird

This topic has 4 replies, 2 voices, and was last updated 10 months, 4 weeks ago ago by Rose Tyler

Namaste

Participant

May 20, 2023 at 17:55

Hi,

I have three stores where I use email builder feature. I am customizing emails in one of them and just encountered issue with emails in Thunderbird program.

Although all seems fin in the browser in Thunderbird we are getting this (PC)

This issue is present only in one store, other emails received in Thundirbird are fine.

Please, contact administrator
for this information.

#357313 Copied Theme version: 9.1.2

3 Answers

Rose Tyler

Support staff

May 21, 2023 at 07:31

Hello Namaste,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please record a video of the problem.

Also, provide us with temporary wp-admin and FTP access.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#357338 Copied

Namaste

Participant

May 31, 2023 at 10:06

pc

Please contact administrator
for this information.

#358272 Copied

Rose Tyler

Support staff

May 31, 2023 at 16:12

Hello Namaste,

Thank you for your response, but you forget to provide a video of the problem.
Please record a video of the problem and your actions, upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, please do the next test:
1/ Is all fine when the Email Builder is disabled?
2/ On other stores, where all is fine, is our Email Builder activated?
3/ Please make sure that the problem is not caused by different server settings for your stores.
4/ https://prnt.sc/bWZI8ifgx-1N – contact your hosting provider to fix this.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#358318 Copied
Tagged: email builder, email problem, thunderbird, woocommerce, wordpress
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