Page 583 – 8theme.com

Forum Replies Created

Viewing 30 posts - 17,461 through 17,490 (of 68,227 total)

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Rose Tyler

Support staff

May 31, 2023 at 09:29

Hello PR,

Thank you for your response.
There is no scroll option for products, but maybe we will be able to help you with custom CSS code. You need to create the static block and add products first, then let us know, so we can check your Mobile menu content to find out if the scroll can be added.

Kind Regards,
8theme team

#358258 Copied In reply to: How to add images on mobile menu

Rose Tyler

Support staff

May 31, 2023 at 07:28

Hello Shirley Djaka,

Thank you for your response, but we can’t connect. Please check the credentials – https://prnt.sc/1au0CyrbYKCv

Kind Regards,
8theme team

#358248 Copied In reply to: Traduction issue on cart and checkout pages

Rose Tyler

Support staff

May 31, 2023 at 07:19

Hello, Bleached,

Thank you for your response.

Please check next screenshots – https://prnt.sc/M7EUwgI6LkOa https://prnt.sc/3aA9B1uGs6j8

We hope this information is helpful.

Kind Regards,
8theme team

#358246 Copied In reply to: How to change existing Top Header background and icon/text colours??

Rose Tyler

Support staff

May 31, 2023 at 07:16

Hello Andreea,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin access, we need to check your settings.

Kind Regards,
8theme team

Please contact administrator
for this information.

#358245 Copied In reply to: Help with theme translation Checkout and shopping pages

Rose Tyler

Support staff

May 31, 2023 at 07:01

Hello LWK,

Thank you for your response. We are glad that you sorted it out.
Have a wonderful day!

Best Regards,
8Theme’s Team

#358240 Copied In reply to: Wishlist terms translations with Loco Translate

Rose Tyler

Support staff

May 31, 2023 at 06:58

Hello Mguevararojas2022,

Thank you for contacting us and for using XStore.

You can activate it now.

Kind Regards,
8theme team

#358238 Copied In reply to: ERROR OF THE LICENSE PLEASE *****************************

Rose Tyler

Support staff

May 30, 2023 at 16:20

Hello Movileanu,

Thank you for contacting us and for using XStore.

As we can see, the situation is independent of our theme.
You just need to check visibility settings for products, for example – https://prnt.sc/punvhyd-t8PZ > https://prnt.sc/gTA6hzt5KPwF > https://prnt.sc/M4evWY7oJ7wm

Kind Regards,
8theme team

#358201 Copied In reply to: Shop page isn t displaying the products

Rose Tyler

Support staff

May 30, 2023 at 16:06

Hello Mike Papadakis,

Thank you for contacting us and for using XStore.

Please go to Elementor > Tools > Regenerate CSS & Data. Clear cache and check the result then.

Kind Regards,
8theme team

#358199 Copied In reply to: Problem with Elementor and css not responding

Rose Tyler

Support staff

May 30, 2023 at 16:04

Hello Chris Barrett,

Thank you for contacting us and for using XStore.

Could you provide temporary wp-admin access?

Kind Regards,
8theme team

#358198 Copied In reply to: Static blocks not showing correctly with CSS

Rose Tyler

Support staff

May 30, 2023 at 16:02

Hello Shirley Djaka,

Yes, it is because your translation for the theme is not synchronized. On our site and on sites of other our customers those words can be found independently of the language, it means translation works for French too.

“I know already to synchronise Loco Translate, thanks.” – didn’t you get this problem https://prnt.sc/lUe18w8eLj9X ? As we can see, it is not solved yet.

Please provide FTP access, we will try to re-create .pot file for you.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#358197 Copied In reply to: Traduction issue on cart and checkout pages

Rose Tyler

Support staff

May 30, 2023 at 15:33

Hello Shirley Djaka,

Please refer to screenshots from our test site – https://prnt.sc/09z7ayJfzfrK > https://prnt.sc/LkzZd1Ozrizb
After synchronization, you will be able to find and translate strings.

Kind Regards,
8theme team

#358193 Copied In reply to: Traduction issue on cart and checkout pages

Rose Tyler

Support staff

May 30, 2023 at 15:29

Hello, Bleached,

Thank you for your response.

Private Content.

Kind Regards,
8theme team

Please contact administrator
for this information.

#358192 Copied In reply to: How to change existing Top Header background and icon/text colours??

Rose Tyler

Support staff

May 30, 2023 at 15:10

Hello Shirley Djaka,

Thank you for contacting us and for using XStore.

You need to Sync translation then find and translate strings – https://localise.biz/wordpress/plugin/manual/sync

When we try to Sync, there is an error https://prnt.sc/ZIgju2cCdI7I We would recommend you contact your hosting provider, because this situation is independent of our theme.

Kind Regards,
8theme team

#358186 Copied In reply to: Traduction issue on cart and checkout pages

Rose Tyler

Support staff

May 30, 2023 at 15:05

Hello Dee,

Thank you for contacting us and for using XStore.

1/ We have changed the method of loading images (Customizer -> Speed Optimization Image Loading Type -> Lazy).
2/ We have enabled settings to speed up the website –
Customizer -> Speed Optimization-> Disable Old Browser Support
Customizer -> Speed Optimization->Ajax Menu Dropdown
Customizer -> Speed Optimization->Menu Dropdown Cache
3/ We have enabled Ajax loading for the following page elements:
https://prnt.sc/9ssaqhYXOgiR
https://prnt.sc/X_jObJDcLKSQ
It made some improvements in the speed, however, the main issue remains the large number of styles and their loading speed. To solve this issue, we suggest that you: 1. Install a cache plugin – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ 2. Use a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

Kind Regards,
8theme team

#358185 Copied In reply to: XStore Performance Score in Chrome Lighthouse is low

Rose Tyler

Support staff

May 30, 2023 at 15:01

Hello, Bleached,

We can open the site, but can’t log in.
Please check the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#358184 Copied In reply to: How to change existing Top Header background and icon/text colours??

Rose Tyler

Support staff

May 30, 2023 at 14:26

Hello, Bleached,

Thank you for your response.

I can’t open your site still – https://prnt.sc/UaYAqE9KOdsE My IP is the same still. Please check.
Maybe you can remove the limitation from Ukraine country.

Kind Regards,
8theme team

#358180 Copied In reply to: How to change existing Top Header background and icon/text colours??

Rose Tyler

Support staff

May 30, 2023 at 13:55

Hello Amiseo,

You are always welcome. We kindly ask you to rate our theme, as it will motivate our team to move forward and create even cooler things. Please follow this link to rate – https://themeforest.net/downloads

Kind Regards,
8theme team

#358177 Copied In reply to: WooCommerce Shop from page 2 not visible

Rose Tyler

Support staff

May 30, 2023 at 13:46

Hello Ravi,

Thank you for your response.

“The Dark button border color setting doesn’t have any effect on the sticky add to cart button in bottom.” – please provide temporary wp-admin access to your site, so we can take a closer look.

“Where is option to edit the message in the cart, Spend 300 to get Free shipping text” – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

Kind Regards,
8theme team

#358175 Copied In reply to: SIte appears broken after importing template

Rose Tyler

Support staff

May 30, 2023 at 13:45

Hello Amiseo,

Thank you for contacting us and for using XStore.

We’ve disabled “Show Excerpt In Content Product” in Theme Options > WooCommerce (Shop) > Shop > Products Design.

It is because your excerpt contains tags, and when a part of the excerpt is taken to show on the Shop page, some unclosed tags cause the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.
We hope this information is helpful.

Kind Regards,
8theme team

#358174 Copied In reply to: WooCommerce Shop from page 2 not visible

Rose Tyler

Support staff

May 30, 2023 at 13:42

Hello Eddysaxe,

You’re welcome!

Kind Regards,
8theme team

#358173 Copied In reply to: Edit default Organic Theme slider in Revolution Slider

Rose Tyler

Support staff

May 30, 2023 at 13:05

Hello Eddysaxe,

Thank you for contacting us and for using XStore.

The slider on your Home page was created by our Slider element, not the Revolution Slider plugin. To change it, just edit the content of the page using WPBakery. For example – https://youtu.be/_dVwgeruFJk

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#358168 Copied In reply to: Edit default Organic Theme slider in Revolution Slider

Rose Tyler

Support staff

May 30, 2023 at 12:54

Hello Vrisko Dev,

You’re welcome!

Have a nice day!

Kind Regards,
8theme team

#358165 Copied In reply to: WooPress Admin Login Failure return fatal error

Rose Tyler

Support staff

May 30, 2023 at 12:53

Dear Fabio,

Thank you for your response.

We do not see the problem on both of your sites right now – https://prnt.sc/wYESrpgwW1b6

1/ Please record a video of the problem.
2/ Provide temporary wp-admin and FTP access, to the staging site.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#358164 Copied In reply to: Place Order not active – standard check out layout

Rose Tyler

Support staff

May 30, 2023 at 12:47

Hello Vrisko Dev,

Thank you for your response.

Fixed. The fix will be included in the next theme update also.

Kind Regards,
8theme team

#358162 Copied In reply to: WooPress Admin Login Failure return fatal error

Rose Tyler

Support staff

May 30, 2023 at 12:47

Hello Peter,

Thank you for your response.

You are using Single Product Builder, so Up-sell products element need to be added to content of the page – https://prnt.sc/-0DLlF-NE6pf and https://prnt.sc/UDOyKMlmVglD

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#358161 Copied In reply to: Up-sell products, Bought together (xstore)

Rose Tyler

Support staff

May 30, 2023 at 12:40

Hello Ravi,

Thank you for your response.

Please go to Single Product Builder > Add To Cart & Quantity > Button styles.
The color of the border can be changed via Theme Options > Styling > Dark buttons.

Kind Regards,
8theme team

#358160 Copied In reply to: SIte appears broken after importing template

Rose Tyler

Support staff

May 30, 2023 at 12:37

Hello Ahmed Saleh,

You’re welcome!

Kind Regards,
8theme team

#358159 Copied In reply to: fix some layout issue with mobile edition

Rose Tyler

Support staff

May 30, 2023 at 12:36

Hello Webpars,

Thank you for contacting us and for using XStore.

We do not see the mentioned error on mentioned sites right now.

It might be the issue of the cache. Please purge all the cache and clear your browser cache as well then check it again. If it doesn’t work please check if you are using the latest supported version of Rev Slider which is currently version 6.6.13.
If you are using a supported version, try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Kind Regards,
8theme team

#358158 Copied In reply to: YouTube Api Could not be loaded ! Please Check and Renew SSL Certificate !

Rose Tyler

Support staff

May 30, 2023 at 12:33

Hello @Lucas,

Thank you for contacting us and for using XStore.

This code connects a settings file to the page in order to attach styles, and it cannot cause such problems. Most likely, the issue arises earlier. To solve it, please provide us with temporary access to the admin panel and FTP.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#358156 Copied In reply to: Line 532 (the one in bold) of the functions.php script is part of the following code block:

Rose Tyler

Support staff

May 30, 2023 at 12:30

Hello Ahmed Saleh,

You had some custom CSS added via Yellow pencil plugin → https://prnt.sc/7KFVrTMQh9Qu . Now we removed that custom please, check → https://prnt.sc/hHL3HgajnwKt

Single product looks ok now → https://prnt.sc/vMheNoCnqjAa

In case you have any other questions, please describe the problem by adding screenshots and videos.

Please note that we are not responsible for custom coding you added via Yellow pencil plugin.

Kind Regards,
8theme team

#358155 Copied In reply to: fix some layout issue with mobile edition
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Viewing 17,490 results - 17,461 through 17,490 (of 68,227 total)

Viewing 30 posts - 17,461 through 17,490 (of 68,227 total)

← 1 2 3 … 582 583 584 … 2,273 2,274 2,275 →

Forum Replies Created

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