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Xstore not working with personalising footer/header

This topic has 9 replies, 2 voices, and was last updated 11 months ago ago by Mazzella

Mazzella

Participant

May 30, 2023 at 18:00

Hello,

Xstore get great feature, but not working for some stuff.

Like the footer and the header : its showing well on the personalize stuff, but when i save it not working on the website.

Possible admin-ajax error but i tried to remove all the other plugins…

Please, contact administrator
for this information.

#358208 Copied Theme version: 9.1.2 WooCommerce version: 7.7.1

8 Answers

Rose Tyler

Support staff

May 31, 2023 at 09:46

Hello Mazzellla,

Thank you for contacting us and for using XStore.

We can’t log in – https://prnt.sc/GmNAabJ3Jnv5 Please check the credentials.

In order to solve your issue, please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.
Clear the cache of browser and check the header / Footer then.
We hope this information is helpful.

Kind Regards,
8theme team

#358264 Copied

Mazzella

Participant

May 31, 2023 at 10:10

Ok here is the new one sorry

Please contact administrator
for this information.

#358273 Copied

Mazzella

Participant

May 31, 2023 at 10:23

For exemple for the promotion text, the style part is now working,

Same for the header background wich should be transparent

And image in background of the footer

#358276 Copied

Rose Tyler

Support staff

May 31, 2023 at 10:46

Hello Mazzellla,

Thank you for your response.

Please provide FTP access, we need to check the situation more deeply.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#358278 Copied

Mazzella

Participant

May 31, 2023 at 11:32

Here are the FTP credentials.

folder : /public_html/cave/

Please contact administrator
for this information.

#358283 Copied

Rose Tyler

Support staff

May 31, 2023 at 12:18

Hello Mazzellla,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.

We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

#358287 Copied

Rose Tyler

Support staff

May 31, 2023 at 16:14

Hello Mazzellla,

Problems were caused by incorrect translations – https://prnt.sc/0wZ6_mKiH2Hu
We’ve fixed them. Please test now, and be careful next time.

Kind Regards,
8theme team

#358319 Copied

Mazzella

Participant

May 31, 2023 at 17:44

Perfect, thank you very much!

#358320 Copied
Tagged: best selling, footer, header, not working, personalising, themes, woocommerce, xstore
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Xstore not working with personalising footer/header

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