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Viewing 30 posts - 17,401 through 17,430 (of 68,231 total)

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Rose Tyler

Support staff

June 2, 2023 at 14:53

Hello Lucas,

Thank you for your response.

Unfortunately, you did not provide video or screenshots.

Please try to add the next code in xstore-child/functions.php:
remove_filter( 'woocommerce_product_variation_title_include_attributes', '__return_false' );

Clear cache and check the result.

Kind Regards,
8theme team

#358452 Copied In reply to: Product name with variation on woo orders

Rose Tyler

Support staff

June 2, 2023 at 14:53

Hello Min_0890,

Thank you for your response.

The problem was caused by your value for “Starting Point Of The Mobile Header” in Theme Options > General. We’ve changed it, so please clear the cache and check the header now.

Kind Regards,
8theme team

#358451 Copied In reply to: xstore mobile header not responsive it stays same on both mode

Rose Tyler

Support staff

June 2, 2023 at 14:29

Hello Derya,

Thank you for contacting us and for using XStore

What error do you mean? Please describe your problem in more detail.
https://prnt.sc/OwfjUYpkjBNc – we do not see any problem.

Kind Regards,
8theme team

#358449 Copied In reply to: cannot get mails from using Contact Form 7

Rose Tyler

Support staff

June 2, 2023 at 14:07

Hello, PremiumPetware,

We have conducted a code analysis of how the issue started and how it could be fixed and here are our results of testing:
1/ All plugins disabled except for needed ones (Elementor, WooCommerce, XStore Core, WPBakery.)
2/ XStore AMP activated
3/ Going to a product page from mobile and see FATAL error -> (private area image 01)
4/ Checking the same product page from the desktop and it is ok -> (private area image 02)
5/ We found that even if all plugins (most of them) are inactive then you still have an option named “Pantheon Page Cache” with the button to clear cache inside this settings page -> https://prnt.sc/UEtzMRMqv99G
6/ We decided to clear the cache and then check page from mobile device, and you know what? It does not show any error and works well -> (private area image 03)
7/ Then we checked this product page from the desktop and here come issues -> (private area image 04, 05)
8/ By clearing the cache again (inside Pantheon Page Cache panel) and rechecking the desktop product – it is ok again! But the AMP version is broken then.

Let’s sum up the results of our testing together.

The first time opening the page after clearing the cache will “keep” that version of page inside the cache independently on the device customer comes. Opening page from another device shows a broken structure (as it loads cache version “overlaping” on files loading for this page).
Also, it is important to mention that we tried to find this “step” where cache breaks the page. By adding “var_dump” php function in some places ( https://prnt.sc/NB5lgKLtFc1r ) “smartCard-inline”) we noticed the next situation -> (private area image 06). It means that cache makes some caching (sorry for the tautology) of this filter “woocommerce_locate_template” but not for this -> “wc_get_template_part”. Maybe developers of this cache plugin cache template files and as result it creates such issue with AMP version of web-sites.

Could you please, keep your mind in details provided above and have a conversation with your server to find a way to fully deactivate cache on mobile devices?
Note: for defining if it is a mobile device we use the default WP function – wp_is_mobile().

Kind Regards,
8theme team

Please contact administrator
for this information.

#358446 Copied In reply to: AMP not working for products with 3 selectable attributes

Rose Tyler

Support staff

June 2, 2023 at 13:17

Hello Celal,

Thank you for your response.

You can activate XStore now.

Kind Regards,
8theme team

#358444 Copied In reply to: I want to change domain and reactivate xstore theme

Rose Tyler

Support staff

June 2, 2023 at 13:01

Hello Majkvvv,

Thank you for your response.

Set 0 to disable – https://prnt.sc/Q_ppLInl6Ys6

Kind Regards,
8theme team

#358442 Copied In reply to: new label although the product is not new

Rose Tyler

Support staff

June 2, 2023 at 12:17

Hello Majkvvv,

Thank you for getting in touch with us.

The New Label takes into account the “last update or modification date” of the product.
You can disable this label via Theme Options >> WooCommerce >> Shop Elements >> Product badges.
If you want to change the functionality of this label, you can send a request to our dev team here – https://www.8theme.com/taskboard/

Kind Regards,
8theme team

#358440 Copied In reply to: new label although the product is not new

Rose Tyler

Support staff

June 2, 2023 at 10:51

Hello Catholicans,

Thank you for contacting us and for using XStore.

Please go to Wishlist settings in Theme Options > ASK ESTIMATE SETTINGS > delete text from “Button Text” , in a result the button will disappear.

We hope this information is helpful.

Kind Regards,
8theme team

#358437 Copied In reply to: How can I remove the estimate button from the wishlist page

Rose Tyler

Support staff

June 2, 2023 at 10:46

Hello Shehzad Ghazi,

Thank you for contacting us and for using XStore.

1/ All available widgets you can find in Appearance > Widgets (enable the Classic Widgets Panel via Theme Options > General).
If you want to have more widgets, you will need to find a plugin that may provide them, or submit a request to our dev team – https://www.8theme.com/taskboard/
If it receives enough votes from other customers, our development team will consider adding it to one of our future updates.

2/ Please provide a screenshot of “woo product table”? How the table was created? Please provide an example of a product where the table is visible when the Builder is disabled.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#358436 Copied In reply to: I want to use different taxonomy as a attributes for the filter.

Rose Tyler

Support staff

June 2, 2023 at 10:23

Hello Lucas,

Thank you for contacting us and for using XStore.

Please check how it works with the default WooCommerce theme – Storefront activated on your site.

Provide us with screenshots and URLs of the pages you are talking about.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#358434 Copied In reply to: Product name with variation on woo orders

Rose Tyler

Support staff

June 2, 2023 at 10:01

Dear Ashraf,

Thank you for your response.

We have conducted a Google PageSpeed Insights analysis of your website, and the results can be found in the Private Content area.

Google Pagespeed always scores with 20-50 points mobile performance for 99% of websites built with WordPress.
The performance is not bad, but there is still room for improvement.
We suggest that you follow the instructions provided by Google PageSpeed Insights, as shown in this screenshot: https://prnt.sc/jqVHREqQYXc6

Additionally, please refer to our theme documentation for instructions on how to speed up your website: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ & https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

We hope this information is helpful.

Best Regards,
8Theme Team.

Please contact administrator
for this information.

#358433 Copied In reply to: I have installed amp plugin and setup but it does not work

Rose Tyler

Support staff

June 2, 2023 at 09:54

Hello Webpat,

Thank you for your response.

Yes, this one https://prnt.sc/ttytI4wyoS-h and https://prnt.sc/kx1o-DsC57qo – 2 separate lightboxes.

Best Regards,
8Theme’s Team

#358432 Copied In reply to: Zoom image on Product page when closed hangs

Rose Tyler

Support staff

June 2, 2023 at 09:52

Hello,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#358431 Copied In reply to: Theme problem with WooCommerce Additional Options plugin

Rose Tyler

Support staff

June 2, 2023 at 09:49

Hello, Analogozar,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access. Then I will be able to pass this question to our dev team.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#358430 Copied In reply to: Sales booster – product sold- not showing WPML

Rose Tyler

Support staff

June 2, 2023 at 09:34

Hello Celal,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#358428 Copied In reply to: I want to change domain and reactivate xstore theme

Rose Tyler

Support staff

June 1, 2023 at 16:11

Hello Dee,

Thank you for contacting us and for using XStore.

Please try to change “Mini-Cart Products Amount” in Theme Options > Header builder > Cart.

“on low resolution screens” – what exactly is screen size, device, and browser on your example?

Kind Regards,
8theme team

#358395 Copied In reply to: Mini Cart isn’t showing all the items in the cart

Rose Tyler

Support staff

June 1, 2023 at 15:54

Hello Webpat,

Thank you for your response.

Here is a video of lightboxes – https://gyazo.com/3953b3f70bbc3dbbd8332b7d330135e0
It seems one comes from Elementor. Please edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable.

Best Regards,
8Theme’s Team

#358394 Copied In reply to: Zoom image on Product page when closed hangs

Rose Tyler

Support staff

June 1, 2023 at 15:50

Hello, PremiumPetware,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#358392 Copied In reply to: AMP not working for products with 3 selectable attributes

Rose Tyler

Support staff

June 1, 2023 at 15:11

Hello Marquand,

Thank you for your response.

We will support Royal for as long as possible.

Kind Regards,
8theme team

#358390 Copied In reply to: Pre Sale questions on replacing Royal theme with XStore

Rose Tyler

Support staff

June 1, 2023 at 15:07

Hello Min_0890,

Thank you for contacting us and for using XStore.

As we can see, you are using CDN. Please temporarily disable CDN, and provide us with temporary wp-admin and FTP access, we will check the situation more deeply.

Kind Regards,
8theme team

Please contact administrator
for this information.

#358389 Copied In reply to: xstore mobile header not responsive it stays same on both mode

Rose Tyler

Support staff

June 1, 2023 at 14:58

Dear Ashraf,

Thank you for your response.

Please check the content of the Private Content area.

Best Regards,
8Theme Team.

Please contact administrator
for this information.

#358388 Copied In reply to: I have installed amp plugin and setup but it does not work

Rose Tyler

Support staff

June 1, 2023 at 14:33

Hello HDTeam,

Thank you for contacting us and for using XStore.

It looks like a cache problem because, after login, using credentials from one of your previous topics, we can see the footer. We would recommend you to clear all cache (from plugins and CDN) and check the Footer after that.

Kind Regards,
8theme team

#358386 Copied In reply to: Missing Footer On Some Pages – All Pages Has Inherit Footer
Rose Tyler

Support staff

June 1, 2023 at 14:23
Hello Devine721,

Thank you for your response.

Please add the next code in Theme Options > Theme custom CSS > Mobile:

.single-product .swiper-container-grid .swiper-slide { background: #888; } .single-product .swiper-container-grid .swiper-slide img { opacity: 0; visibility: hidden; } .single-product .swiper-container-grid .swiper-slide.active-thumbnail { background: #000; }

Also, fix the code here → https://prnt.sc/RQvsLyYZ0D4B with same proportions of 10px https://prnt.sc/f4DkvPmeTv0i

In case you cannot make the changes and make it work normally, please, provide us with temporary wp-admin + ftp access and we will fix your custom CSS + write the additional one we describe above.

Best Regards,
8Theme’s Team
#358385 Copied In reply to: Product image gallery thumbnails as mini dots
Rose Tyler

Support staff

June 1, 2023 at 14:21

Hello Jakzie,

Thank you for contacting us and for using XStore.

Please go to Theme Options > Speed Optimization > Ajax Menu Dropdown and Menu cache > Off
If this doesn’t help, try to disable all 3rd-party plugins that do not come bundled with our theme and check how the menu works then.

We hope this information is helpful.

Kind Regards,
8theme team

#358384 Copied In reply to: Problem with mega menu long time loading

Rose Tyler

Support staff

June 1, 2023 at 14:12

Hello Webpat,

Thank you for your response.

Is this plugin activated on your site right now? We can see 2 lightboxes on the single product page.
Try to contact the support of Wp Optimize plugin, maybe they will be able to sagest you a solution.

Our cache plugin recommendations, you can find in our docs – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We hope this information is helpful.

Best Regards,
8Theme’s Team

#358382 Copied In reply to: Zoom image on Product page when closed hangs

Rose Tyler

Support staff

June 1, 2023 at 14:04

Hello Yopimaru,

Thank you for contacting us and for using XStore.

There is no such feature in our theme, we would recommend you contact support of WooCommerce plugin and ask for advice – https://wordpress.org/support/plugin/woocommerce/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#358381 Copied In reply to: Display top-selling products by category within specific time periods.
Rose Tyler

Support staff

June 1, 2023 at 14:02
Hello PR,

Thank you for your response.

In this case, please try:

.etheme-sticky-cart .tc-extra-product-options, .etheme-sticky-cart .tc-totals-form { display: none; }

Kind Regards,
8theme team
#358380 Copied In reply to: How to stop showing content on the sticky add to cart?
Rose Tyler

Support staff

June 1, 2023 at 13:48

Hello Kondor22,

Thank you for contacting us and for using XStore.

Please check our answer in the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#358379 Copied In reply to: It appears to me that I have activated the theme on another site

Rose Tyler

Support staff

June 1, 2023 at 12:11

Hello Webpat,

You’re welcome!

Kind Regards,
8theme team

#358375 Copied In reply to: MAke Payment Icons bigger- Visa, MAstercard etc

Rose Tyler

Support staff

June 1, 2023 at 12:08

Hello Latishac,

Thank you for your response.

It is recommended to use the Menu list element https://prnt.sc/DyBqp_bcsWPd https://prnt.sc/Nch_PEx7vxtF

Please watch this video also – https://youtu.be/dedHEO443nE

Kind Regards,
8theme Team

#358373 Copied In reply to: footer block unable to add link to a heading
← 1 2 3 … 580 581 582 … 2,273 2,274 2,275 →

Viewing 17,430 results - 17,401 through 17,430 (of 68,231 total)

Viewing 30 posts - 17,401 through 17,430 (of 68,231 total)

← 1 2 3 … 580 581 582 … 2,273 2,274 2,275 →

Forum Replies Created

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