Hello, Ryan,

GTmetrix has indicated that the primary issue is server response time and GTmetrix recommends the following in this case: https://prnt.sc/tp3r7La8Mlk2
Unfortunately, we are unable to provide much assistance here as our theme doesn’t affect the speed of WP dashboard.
As was mentioned you need to contact your hosting provider to get assistance from the server side. Also, ask hosting to increase this parameter https://prnt.sc/Y3wcv2b923-A and downgrade the PHP version (sometimes the lower version works faster).

As we can see, it still shows images – https://prnt.sc/u2gWW61apcPU , we would recommend you change .png format to .jpeg, for example, https://png2jpg.com/ , https://prnt.sc/iKevYwSZfuZp > https://prnt.sc/t-VSUzretVuF

Kind Regards,
8theme team

Hello, Whiteski,

Thank you for contacting us and for using XStore.

We can’t open your video, unfortunately. Could you send the video in .mp4 format?

https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/ – to be able to see the progress bar after adding a product to the cart, you need to change the “Product added notification” to “Open cart Off-canvas/dropdown content” via Theme Options > WooCommerce > Shop > Shop page layout.

Kind Regards,
8theme team

Hello, Kanompunk,

Thank you for contacting us and for using XStore.

XStore Control Panel -> Custom fonts, after you upload fonts you may select them in the list of Typography fonts (Theme Options -> Typography), and so on. So that the uploaded font will be loaded locally.

Kind Regards,
8theme team

Hello, Vasak,

If you add a variable product to the wishlist, it is logical that the product will not be purchased as there are general products rather than variations.

Kind Regards,
8theme team

Hello, Diamantis,

No, it is not possible to make it work in the nav menu. Only the way we wrote before is acceptable.

Kind Regards,
8theme team

Hello, Diamantis,

You added a static block shortcode into HTML block, which can’t work.

We added toggle text element as an alternative:
Frontend:
https://prnt.sc/mPOBEjX75EQY
https://prnt.sc/QpDPqXSU7huc
Backend:
https://prnt.sc/hC0lcFgzxAn0

Kind Regards,
8theme team

Hello @PR,

You’re welcome!

Have a nice day!

Best Regards,
8Theme’s Team

Hello, Adnane,

Thank you for contacting us and for using XStore.

This article contains full information about translation for the theme and XStore Core plugin – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Your child theme should not cause problems, because you need to translate the parent theme.
Please provide temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

Hello, PJone,

Thank you for your response.

1,2/ Please check the menu now.

3/ We added the next custom CSS code: https://prnt.sc/erS_ENMPOint

Kind Regards,
8theme team

Hello, Namaste,

Thank you for your response.

If your site is live, you can create a staging site (full copy) and do tests there.

You will not lose your settings for the mail builder just by disabling/enabling it.

Kind Regards,
8theme team

Hello, Vasak,

Check now!
We deactivated Portfolio projects because you didn’t have any created → https://prnt.sc/e8g22q2bUi3i and didn’t have page for Portfolio projects created so it created conflict.

Kind Regards,
8theme team

Hello, N Nandan,

Thank you for your response.

We have reviewed your query and, unfortunately, there is no solution at this time.

Kind Regards,
8theme team

Hello, Namaste,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please do next tests:
– check if the problem persists when our email builder is disabled;
– check if the problem persists when the default WooCommerce theme – Storefront is activated;
Let us know the results.

Kind Regards,
8theme team

Hello, PJone,

Thank you for contacting us and for using XStore.

1/ In this case, after adding the code, go to Header Builder > Main menu > Computed box > change padding top and bottom for the menu.

2/ Please add the following code to the Theme Options > Theme Custom CSS > Desktop section:

.et_b_header-menu.et_element-top-level .item-design-mega-menu .nav-sublist-dropdown .item-level-1>a {
    text-transform: none;
}

3/ We would recommend you to create mega menu using static block, in this case, you will be able to use Elementor https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Finleydesign,

Do you mean you’ve found a bug in the plugin?
We would recommend you contact authors of the plugin https://support.themecatcher.net/verify and via contact form on this page – https://codecanyon.net/user/themecatcher Let them know that you got the plugin bundled with XStore theme https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/ , and that you found a bug in the plugin and would like to contact the developer directly to resolve it.

Kind Regards,
8theme team