Elementor Editor not working with the edit page option.

This topic has 6 replies, 2 voices, and was last updated 8 months ago ago by Rose Tyler

  • Avatar: websitedude1985
    WebsiteDude
    Participant
    June 27, 2023 at 10:47

    Hi there, we have an issue with Elementor (we have explored with them directly to see if a conflict but it works with their standard Hello Theme)

    We have also worked through plugins one by one.

    So when logged in the front end of the site does not function correctly. We get a spinning wheel in various areas of the home page.

    We cannot edit anything with Elementor unless we choose Safe mode.

    When switiching to other themes it works fine.

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2023 at 12:43

    Hello, WebsiteDude,

    Please provide FTP access.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: websitedude1985
    WebsiteDude
    Participant
    June 27, 2023 at 12:48

    Here you go – SFTP access details

    thanks for looking

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2023 at 15:49

    Hello, WebsiteDude,

    The cause of this issue is JavaScript errors on the pages depicted in the screenshot https://prnt.sc/7hdACtqrp0wn These errors are both from the scripts of additional plugins and from the built-in WordPress scripts, usually occurring when the loading order of the scripts is violated. We have tried disabling the caching plugin and clearing the cache, but to no avail. It is possible that you have some server-side caching enabled. Please also let us know if any modifications have been made to the WordPress files.

    Kind Regards,
    8theme team

    Avatar: websitedude1985
    WebsiteDude
    Participant
    June 27, 2023 at 17:27

    Hi there,

    we have made sure all cache on server level is off (Cloudflare, Varnish and Redis)

    There is an object cache on the site via plugin and also autoptimise which is strange as when turned off the site breaks. Usually that plugin is the other way 🙂

    We have a staging site which works fine which is confusing.

    No mods made to wp files

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 28, 2023 at 10:14

    Hello, WebsiteDude,

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
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