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Elementor Editor not working with the edit page option.

This topic has 6 replies, 2 voices, and was last updated 10 months, 1 weeks ago ago by Rose Tyler

WebsiteDude

Participant

June 27, 2023 at 10:47

Hi there, we have an issue with Elementor (we have explored with them directly to see if a conflict but it works with their standard Hello Theme)

We have also worked through plugins one by one.

So when logged in the front end of the site does not function correctly. We get a spinning wheel in various areas of the home page.

We cannot edit anything with Elementor unless we choose Safe mode.

When switiching to other themes it works fine.

Please, contact administrator
for this information.

#360401 Copied Theme version: 9.1.7 WooCommerce version: 7.8.0

5 Answers

Rose Tyler

Support staff

June 27, 2023 at 12:43

Hello, WebsiteDude,

Please provide FTP access.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#360406 Copied

WebsiteDude

Participant

June 27, 2023 at 12:48

Here you go – SFTP access details

thanks for looking

Please contact administrator
for this information.

#360408 Copied

Rose Tyler

Support staff

June 27, 2023 at 15:49

Hello, WebsiteDude,

The cause of this issue is JavaScript errors on the pages depicted in the screenshot https://prnt.sc/7hdACtqrp0wn These errors are both from the scripts of additional plugins and from the built-in WordPress scripts, usually occurring when the loading order of the scripts is violated. We have tried disabling the caching plugin and clearing the cache, but to no avail. It is possible that you have some server-side caching enabled. Please also let us know if any modifications have been made to the WordPress files.

Kind Regards,
8theme team

#360432 Copied

WebsiteDude

Participant

June 27, 2023 at 17:27

Hi there,

we have made sure all cache on server level is off (Cloudflare, Varnish and Redis)

There is an object cache on the site via plugin and also autoptimise which is strange as when turned off the site breaks. Usually that plugin is the other way 🙂

We have a staging site which works fine which is confusing.

No mods made to wp files

Please contact administrator
for this information.

#360451 Copied

Rose Tyler

Support staff

June 28, 2023 at 10:14

Hello, WebsiteDude,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#360545 Copied
Tagged: best selling, edit page option, elementor editor, not working, seo friendly, woocommerce themes
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