Hello, Finleydesign,

Thank you for contacting us and for using XStore.

The issue is caused by the spaces after the website domain which the computer automatically replaces with %20 symbols, which in turn breaks the path to the file. We have added a filter to the functions.php of the child theme in order to resolve this. However, the best solution from your side would be to remove the spaces after the website domain and then remove the filter from the child theme.

Filter code

add_filter( ‘plugins_url’, ‘wpb_plugins_url_fix’, 10, 3 );

function wpb_plugins_url_fix($url, $path, $plugin){
$url = preg_replace( ‘/\s/’, ”, $url );
return $url;
}

Screenshots we added in the Private Content

Kind Regards,
8theme team

Hello, Anand,

Thank you for contacting us and for using XStore.

There is no such option in our theme, unfortunately, but you can activate “Quick View” via Theme Options > WooCommerce > Shop > Shop Elements > Quick View.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Vasak,

Thank you for contacting us and for using XStore.

We can’t log in “Error: The password you entered for the email address is incorrect.”

As we can see in your video, there are “Select Options” buttons, not add to cart, so you added variable products to the Wishlist. Products without selected variation can’t be added to the cart. We would recommend you enable “Wishlist For Product Variations” via Theme Options > Speed optimization.

Kind Regards,
8theme team

Hello, MAHDAR,

“And the site is on Cloudflare, when I put it on Development Mode, the problem is solved” – in this case, clear all cache from the Cloudflare side or contact their support to get suggestions.

“This happens only when the customer enters the site for the first time or clears his browser cache” – this doesn’t happen for us, we made a few tests including an incognito Chrome browser window, but we do not see the problem.

In this case, please follow our recommendations to solve the problem on your side.

Kind Regards,
8theme team

Hello, WebsiteDude,

Please provide FTP access.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Gianluca,

Thank you for contacting us and for using XStore.

1.1/ Please make sure that you translated XStore Core plugin.

1.2/ Please try “Scrollable Widgets” and other settings in Theme Options > WooComerce > Shop > Shop Page Filters.

2/ Please make sure that you translated XStore Core plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, MAHDAR,

Thank you for getting in touch with us.

We’ve checked Filters as in your video, but we do not see any problem.

We can’t log in to your site (credentials are incorrect).
Have you solved the problem with filters by yourself?

Kind Regards,
8theme team

Hello, Shivshahiitdepartment,

Thank you for getting in touch with us

Please go to Header Builder > Mobile > edit the content of the mobile header. Also, disable Header overlap https://prnt.sc/iZQPVM1tSRKF

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mady,

Thank you so much for purchasing our theme and contacting our support center.

Do you have plugins installed on the site? Please disable them, and try to install Core after that, it looks like there is a conflict with a 3rd party plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello @stefan,

We have made a deep check of the XStore Patcher functionality on our local websites. After different types of testing, we finally found that Patches that were successfully applied becomes available for activations again after any of plugins/theme was updated.
In case you are interested in more details from the code side we found that WordPress triggers ‘pre_set_site_transient_update_themes’ filter (that should start only on any theme update) even when there is an update action for any plugin. This filter was used in the XStore Patcher code for removing the applied patches list after the theme update – to minimize patcher data in the customer’s database after the theme was successfully updated as all patches were included in the theme update automatically. So in such cases (as we described before) WordPress triggers ‘pre_set_site_transient_update_themes’ filter on update of any plugin and it “meant” for Patcher code that the theme was updated and we could remove the patches cache and remove all applied patches list.
After we found the main issue we created a possible fix to prevent such an issue for our customers. We would like to ask you to test it and give us feedback about the results.
Please download patcher.php file by a link in the Private Content area and re-upload it into xstore/framework folder via FTP.
P.S. According to the fact you had “removed applied patches” issue each X hours we think that you have autocheck plugins version or autoupdate them so such filter was automatically triggered and that caused the Patcher cache removing.
We are sorry that it took some time for both of us to understand each one’s thoughts but we are thankful that you bring such an issue to our attention and we can make a fix for all our customers in the next theme update.

Best Regards,
8Theme’s Team

Hello, Sint0,

Thank you for contacting us and for using XStore.

Could you provide URL and temporary wp-admin access? We will check your settings.

Kind Regards,
8theme team

Hello, Atdsevo,

Thank you for contacting us and for using XStore.

In case you are using Video Background feature from Elementor https://elementor.com/help/section-background-video-options/ , its behavior is independent of our theme. You need to contact the support of Elementor.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello,

Thank you for your response.

Please try to activate Full width for menu https://prnt.sc/W_Mwmze8B3YP

Best Regards,
8Theme’s Team

Hello, EDISIN,

Thank you for getting in touch with us.

Private Content

Kind Regards,
8theme team

Dear @mch,

Thank you for expressing your concerns and sharing your feedback with us. We apologize for any discomfort or confusion you may have experienced during your interaction with our support team.

We understand that having clear guidance on what issues our theme support can address is crucial for a smooth website setup process. While our theme is designed to be functional out of the box, there may be cases where additional plugins or customization are necessary to meet specific requirements.

Regarding the single product page setup questions you raised, we apologize if our responses have not directly addressed each of them. We strive to provide comprehensive support, and we regret any miscommunication or misunderstanding that may have occurred.

It is our goal to assist you as much as possible within the scope of our support. We will review your specific questions and ensure that we provide clear and actionable guidance for the issues that can be resolved within our support framework.

We apologize if our support experience has fallen short of your expectations. We value your business and want to ensure your satisfaction. Our team is committed to addressing your remaining questions and assisting you in completing your website successfully.

If there are any specific questions or issues you would like us to revisit, please provide the details, and we will prioritize addressing them promptly.

Thank you for your understanding, and we look forward to improving your experience and providing the support you need to complete your website.

Best Regards,
8Theme’s Team