Hello @PR,

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, Jaime,

Thank you for contacting us and for using XStore.

The translation should be done for the parent theme, and it will be automatically inherited by the child theme.
The child theme should be translated only in case you added custom code in child theme that includes localization functions.

Main language you can select in Dashboard > Settings > Site language.

If you want to create a multilanguage site you need a special plugin for these purposes https://colorlib.com/wp/wordpress-multilingual-plugins/ Support of the plugin should guide you. The plugin will give a language switcher widget also.

Kind Regards,
8theme team

Hello, Laura,

Thank you for contacting us and for using XStore.

As we can see the site works, but uses not our theme.

Please activate XStore and let us know if any assistance is needed from our side. Provide temporary wp-admin and FTP access, so we can check the problem more deeply then.
Ask about the server error log from your hosting.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Namaste,

Thank you for understanding.
Have a nice day!

Kind Regards,
8theme team

Hello, Shirley Djaka,

Thank you for getting in touch with us.

We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

Kind Regards,
8theme team

Hello, Jaime,

Thank you for contacting us and for using XStore.

Please go to Theme Options > WooComerce > Single product builder > disable the builder or add elements into the content area there.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello,

Without temporary wp-admin access, we can’t provide you with a solid answer, because we can’t check your settings. But we’ve created a screenshot from the browser console, you can find it in the Private Content area. You need to find where you set the mentioned 160px margin and remove it.
We hope it is clear now.

Best Regards,
8Theme’s Team

Hello, Galaxy Connect ltd,

We have Figma files for some versions and PSD for others. There are a lot of demo versions, so we can’t provide all files together. Please lets us know the files of which versions you want to get.
For example of files, download XStore_v._SNEAKERS.fig by next link – https://we.tl/t-ZR1uWpvDYj

Kind Regards,
8theme team

Hello,

Please try to set the sticky header type on your site as on the demo – https://prnt.sc/5zYEPZsEmLhA
Clear the cache and test how it works then.

Kind Regards,
8theme team

Hello, Galaxy Connect ltd,

Thank you for getting in touch with us.

Figma files of what exactly demo version do you want to get?

Kind Regards,
8theme team

Hello, N Nandan,

Thank you for expressing your concerns and sharing your feedback with us. We apologize for any discomfort you may have experienced during your interaction with our support team.
Please understand, that sometimes it happens when it is not possible to create a quick fix. According to the fact we have not only 1-5 customers on our forum we should spend our support time respectively for each client.

We tried to add some CSS fixes in your Theme Options but it seems that you have CDN ( https://prnt.sc/F8Rd9UFeq__e ) that not allows to see changes at once. Example: https://prnt.sc/iSvRyEbP_tpZ
Could you please, deactivate your CDN first and clear it’s cache ? so we could see changes at once and try to figure out this issue for you.

P.S. As one of the workaround you can activate the Zoom option (https://prnt.sc/NhDzlhN-s-Xa) but hide Zoom image with the next custom CSS:

.zoom-on .main-images img.zoomImg {
    display: none !important;
}

It may help to solve the issue on IOS devices.

Kind Regards,
8theme team

Hello, Kanompunk,

You’re welcome!

Kind Regards,
8theme team

Hello, Latishac,

Thank you for contacting us and for using XStore.

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
If you get the same with the Storefront activated, you need to contact support of the WooComerce plugin, because the situation is independent of our theme – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

There is no way to show just the categories, unfortunately.

Kind Regards,
8theme team

Hello,

Could you provide a screenshot for a better understanding of what exactly scroll bar you want to remove?

Best Regards,
8Theme’s Team