IMPORTANT : page product image product don’t show

This topic has 6 replies, 2 voices, and was last updated 11 months ago ago by Rose Tyler

  • Avatar: Melanie
    Melanie
    Participant
    August 25, 2023 at 09:35

    Good morning,
    I have a problem displaying the product page image. She. does not display. I tested my xstore theme and xstore child versions are up to date visual composer is up to date and I cleared the cache too. I also tested disabling plugins one by one and none created this conflict. Please help me out, it’s quite urgent.
    best regards

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2023 at 09:40

    Hello, Melanie,

    Thank you for getting in touch with us.

    1/ Please provide temporary wp-admin access, so we can check your settings.

    2/ Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
    Let us know the result.

    Kind Regards,
    8theme team

    Avatar: Melanie
    Melanie
    Participant
    August 25, 2023 at 09:52

    Hello,
    I send you the admin access

    I have a second test site where the database is almost blank and woocommerce is empty and the image works here is the url
    https://lesvoyagesenballon.fr/LVEBv3/shop/maillots-vintage/annees/1980/veste-retro-cosmos-new-york-1980/

    Cela viendrai de woommerce

    Think it’s from woocommerce? but I didn’t do anything special as settings

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2023 at 10:09

    Hello, Melanie,

    Thank you for your response.

    We’ve activated the default WooCommerce theme – Storefront on your site, and the problem persists – https://prnt.sc/WknK4FXWroWs It means the problem is independent of our XStore theme.

    Kind Regards,
    8theme team

    Avatar: Melanie
    Melanie
    Participant
    August 25, 2023 at 10:28

    Ok thank you so I will close the topic if it does not come from xstore. I can’t figure out where the problem is coming from.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 25, 2023 at 10:41

    Hello, Melanie,

    You can contact the support of your hosting provider and WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

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