Forum Replies Created

Viewing 30 posts - 14,731 through 14,760 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 07:14

    Hello, Thehawkman,

    Thank you for contacting us and for using XStore.

    1/ Please read our documentation – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    2/ Theme Options > WooCommerce (Shop) > Shop Elements > Product Badges > Sale label > Text.

    We trust that the information provided will be of significant assistance to you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 07:11

    Hello, Andre,

    Thank you for contacting us and for using XStore.

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 07:09

    Hello,

    Thank you for contacting us and for using XStore.

    We’ve added a screenshot in the Private Content area. Please check it.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 07:06

    Hello, Theo,

    “How can I contact them” – it is your hosting provider, so you should know how to contact them.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 06:55

    Hello, Peter,

    “A product with 360 photos does not have a gallery of other photos” – yes, it is what we are talking about, please do not upload gallery images, for such products. There is no other solution, right now, unfortunately.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 06:20

    Hello, Rana,

    Thank you for your response.

    Our developers will be able to check the situation more deeply and find a solution only in case you provide wp-admin access with an administrator role and temporary FTP access.
    In case we use the Appearance theme editor to add fix/code and any fatal error appears during the work we’ll be blocked and the site will be down. We need FTP. We would not ask for FTP if we could use the Appearance theme editor or File Manager, you need to understand that.
    We need FTP access to your wp-content folder at least.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2023 at 06:15

    Hello, @DMans,

    Thank you for your response.

    In this case, please provide temporary wp-admin access, so we can take a closer look.

    Private Content.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 15:59

    Hello, Lanxiaodj,

    Thank you for contacting us and for using XStore.

    1/ Please provide URL of your site where the form is visible.

    2/ “I also have WPForms and contact form7, but they all creat a basic structure. What I want is a sign up form like the one I refered to.” – please provide some screenshots for a better understanding of the desired result.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 15:46

    Hello, Peter,

    Kindly clear the cache and verify the changes.
    For products of this nature, we request you not to upload gallery thumbnails.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 15:29

    Hello, Darren Forde,

    Thank you for contacting us and for using XStore.

    Theme Options > WooCommerce > Product Catalog > Shop Page Display.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 15:25

    Hello, @DMans,

    We appreciate your prompt response.

    Please set “Enable Advanced Stock” to Off in Theme Options > WooCommerce > Shop elements.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 15:10

    Hello, Tal,

    Thank you for contacting us and for using XStore.

    We’ve checked your site header in different browsers and we do not see the problem.
    What should we do to be able to see the problem?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 15:08

    Hello, Artibdfl,

    To avoid waiting for updates, you can replace the following files:
    wp-content/themes/xstore/woocommerce/cart/woocommerce/cart/cart-empty.php
    wp-content/themes/xstore/woocommerce/cart/woocommerce/cart/cart.php

    https://we.tl/t-DyMwOcGkEG

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 15:05

    Hello, Michele Cariglia,

    Thank you for your response.

    We can’t check your first screenshot or open your site https://prnt.sc/F1JC_zarjofI – You need to check database settings in wp-config.php file or contact your hosting provider support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 14:22

    Hello, Kapil Saini,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 14:20

    Hello, AnimalShop,

    Upon thorough examination, we have determined that the issue persists even when the default WooCommerce theme – Storefront is activated (https://prnt.sc/nEyJ7QrTIg9G). This indicates that the problem is not related to our theme.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 14:02

    Hello, Tal,

    Thank you for contacting us and for using XStore

    1/ Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
    If you get the same behavior, it means the situation is independent of our theme.

    2/ Try to disable Alax add to cart via Theme Options > WooCommerce > Single Product Builder > Add to cart and check how it works then.

    3/ If everything was okay with the quantity input (instead of select type), then either change the type or add an improvement request in the https://www.8theme.com/taskboard/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 13:54

    Hello, Fatima,

    We appreciate your prompt response.

    It appears that you have imported multiple demos simultaneously. We kindly request that you refrain from doing this in the future.

    Please clear cache and check your site now. Let us know what further assistance is needed.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 13:44

    Hello, Artibdfl,

    We appreciate your prompt response.

    We can’t open your site, unfortunately.
    “This site can’t provide a secure connection” – Please check and fix it first.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 13:43

    Hello, Octatech,

    We appreciate your prompt response.

    We regret to inform you that additional customization is not included within the scope of our basic support services.

    Should you wish to explore paid customization services, we suggest submitting a customization request to the Codeable team. You can do this through their website at the following link: https://www.codeable.io/?ref=qGTdX

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 13:41

    Hello, Peter,

    Thank you for contacting us and for using XStore.

    Please go to Elementor > Settings > Features > Upgrade Swiper Library > select “Inactive”.

    If this doesn’t help, please provide temporary wp-admin access, so we can take a closer look.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 13:39

    Hello, Nio,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Was your question solved? Is there anything else we can help you with?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 13:36

    Hello, Artibdfl,

    Thank you for your response.

    1/ Site is not working now https://prnt.sc/BwcEz8OFJx-K
    2/ FTP access is not provided yet.

    We suggest trying something similar to the following code as a replacement (this code takes into account whether it is a product variation and then the rating will be taken from the parent variable product):

    
    add_filter('woocommerce_product_get_rating_html', function($rating_html, $rating, $count) {
        global $product;
        $product_type = $product->get_type();
        $review_count = $product->get_review_count();
        if ( $product_type == 'variation' ) {
            $parent_product = wc_get_product( $product->get_parent_id() );
            $review_count = $parent_product->get_review_count();
        }
        $rating_html = str_replace('</div>', '<div class="review-count">(' . esc_html( $review_count ) . ')</div>'.'</div>', $rating_html);
        return $rating_html;
    }, 10, 3);

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 13:34

    Hello, AnimalShop,

    We appreciate your prompt response.

    “it doesn’t work either with another theme” – If the issue you are encountering is not related to the theme, there is no need to reach out to the theme’s support team. Instead, please contact the support team for the Elementor plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 13:27

    Hello, Michele Cariglia,

    We appreciate your prompt response.

    Please provide a screenshot of various admin-ajax.pnp pending and URL of page where they are visible.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 13:24

    Hello, Ruth89,

    Thank you for contacting us and for using XStore.

    If you want to improve current settings/functionality or send a feature request, please do this via the next page – https://www.8theme.com/taskboard/ , so our developers team read it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 13:23

    Hello, Filiphdan,

    Thank you for contacting us and for using XStore.

    1/ You are using WPML, so we would recommend you check the documentation of this plugin.

    2/ Are you referring to the menu located in the header? If so, please navigate to the Header Builder, then proceed to the Menu Element Settings, and select the menu of your choice – https://prnt.sc/CQd3mtJ4ABfB

    3/ Header Builder > Top Header > Background Color;

    4/ Header Builder > Header Templates > Home banners header.

    We trust that the information provided will be of significant assistance to you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 13:15

    Hello, Filiphdan,

    Thank you for contacting us and for using XStore.

    Could you provide wp-admin access? We need to check your settings for the page content.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 12:47

    Hello, David,

    Thank you for contacting us and for using XStore.

    Kindly navigate to Theme Options, then proceed to WooCommerce, followed by Shop, and Catalog Mode. Once there, please disable the Catalog Mode.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 29, 2023 at 11:59

    Hello, Niddy,

    We appreciate your prompt response.

    Please provide URLs of desired demo pages, so we can provide you with files of templates that can be imported into your site
    https://elementor.com/help/template-library/

    Kind Regards,
    8theme team

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    Viewing 14,760 results - 14,731 through 14,760 (of 68,227 total)
Viewing 30 posts - 14,731 through 14,760 (of 68,227 total)
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