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Problem with photo 360 – is not displayed correctly

This topic has 11 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Peter

Peter

Participant

August 29, 2023 at 11:19

Hi, since some update I have a problem with products that have 360 photos. They don’t display properly.

Please, contact administrator
for this information.

#366000 Copied Theme version: 9.1.13

10 Answers

Rose Tyler

Support staff

August 29, 2023 at 13:41

Hello, Peter,

Thank you for contacting us and for using XStore.

Please go to Elementor > Settings > Features > Upgrade Swiper Library > select “Inactive”.

If this doesn’t help, please provide temporary wp-admin access, so we can take a closer look.

Kind Regards,
8theme team

#366026 Copied

Peter

Participant

August 29, 2023 at 13:58

default is inactive

Please contact administrator
for this information.

#366032 Copied

Rose Tyler

Support staff

August 29, 2023 at 15:46

Hello, Peter,

Kindly clear the cache and verify the changes.
For products of this nature, we request you not to upload gallery thumbnails.

Kind Regards,
8theme team

#366048 Copied

Peter

Participant

August 30, 2023 at 06:23

Hi, I didn’t upload new photos, everything was fine and after some update there was a problem.
But now it’s worse. A product with 360 photos does not have a gallery of other photos, and there is a gallery on another product.

Please contact administrator
for this information.

#366078 Copied

Rose Tyler

Support staff

August 30, 2023 at 06:55

Hello, Peter,

“A product with 360 photos does not have a gallery of other photos” – yes, it is what we are talking about, please do not upload gallery images, for such products. There is no other solution, right now, unfortunately.

Kind Regards,
8theme team

#366083 Copied

Peter

Participant

August 30, 2023 at 06:58

and why, what happened? It used to work fine all the time.

#366084 Copied

Rose Tyler

Support staff

August 30, 2023 at 14:28

Hello, Peter,

Do you remember how it worked before? Please describe in more detail.

Do you have a staging site with old versions or a backup that we can check?

With what version of the theme and WooCommerce did it work as you want?

Kind Regards,
8theme team

#366141 Copied

Peter

Participant

August 31, 2023 at 07:07

The 360 photo was normally part of the gallery, as a thumbnail at the bottom. When you click on it, it appears large and rotates.

At this link you helped me install and set it up and then it worked normally.
https://www.8theme.com/topic/360-photo-smart-products/#post-349882

#366211 Copied

Rose Tyler

Support staff

August 31, 2023 at 15:49

Hello, Peter,

Fixed (changes were done in xstore/framework/woo.php).

Kind Regards,
8theme team

#366278 Copied

Peter

Participant

September 4, 2023 at 09:20

Thanks

#366547 Copied
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Problem with photo 360 – is not displayed correctly

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