Hello, Lani,

We appreciate your prompt response.

We kindly request that you initiate new threads for any additional inquiries: https://www.8theme.com/forums/xstore-wordpress-support-forum/

We apologize for any confusion, but we need clarification on your query. Are you seeking to insert custom links into the menu? If so, you can do this by navigating to Appearance > Menus and then adding the desired links https://prnt.sc/ddU2jHJFy5aR

Kind Regards,
8theme team

Hello,

We kindly request that you upload the most recent versions of Elementor and Elementor Pro once again, it is important, and proceed with a thorough check upon completion. Please inform us of the outcome at your convenience.

Another solution can be re-uploading elementor.php file into xstore/framework/compatibility folder via FTP. The link to file is added to the Private Content area.

If the problem persists please provide wp-admin and FTP access, so we can check, because the problem was solved on our test sites after re-uploading the plugins.

Kind Regards,
8theme team

Hello, Radek,

We kindly request that you verify the current functionality and inform us of the outcome at your earliest convenience.

Kind Regards,
8theme team

Hello, Creatica,

We appreciate you reaching out to us and for your continued use of XStore.

Could you kindly inform us from which plugin the text in question originates? We suggest deactivating your plugins sequentially to identify the source. Once located, please review the translation settings for the respective plugin.

Kind Regards,
8theme team

Hello, TheOne,

About the issue you’ve encountered, we kindly request that you revert to Elementor Version 3.17.0. Additionally, please ensure that the automatic updates for this plugin are disabled to prevent any further complications. This action is necessary due to a known issue with the latest version of Elementor.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, TheOne,

Thank you for contacting us and for using XStore.

We kindly ask that you verify whether the issue you are experiencing is due to any third-party plugins or custom code present on your website.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, TheOne,

We appreciate you contacting us regarding the issue you have encountered.

To assist you effectively, we kindly ask that you verify whether the problem originates from any custom code you may have implemented. Please navigate to Theme Options, then to Theme Custom CSS, and finally to Global. We suggest you remove sections of the code incrementally to isolate the problematic segment. Upon identifying the code causing the issue, please proceed to make the necessary adjustments.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, SK,

If I will not be able to solve your problem it will be passed to our dev team.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Did you follow our previous recommendations (disable 3rd party plugins, check browser console)?

How do you use XStore on the site without activating it before? If it was activated, why deactivate it? We need to understand the situation better.
Please open the browser console and record a video of what is going on when you enter the purchase code.

Kind Regards,
8theme team

Hello, Weblike PRO,

Thank you for getting in touch with us.

Please provide FTP access, not Cpanel.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, GTP,

We appreciate your prompt response.

Private content

Kind Regards,
8theme team

Hello, Lani,

We appreciate your prompt response.

Please contact the support of RankMath SEO plugin and ask them why their analyzer does not see h1 in breadcrumbs and if it is a problem or can be ignored. What recommendation they can provide from their side?

“Could the H1 tag be transferred below the image?” – there is no such option without additional customization.
Please note that our item support does not cover modifications or enhancements beyond the scope of the original features, style, and functionality as outlined on the item’s description page.
Should you wish to pursue paid customization services, we kindly ask that you submit a request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel
Alternatively, you may choose to place a request on our Taskboard at https://www.8theme.com/taskboard/, where our development team will evaluate your proposal and other customers may express their support through voting.
We appreciate your understanding in this matter and extend our best wishes to you.

Kind Regards,
8theme team

Hello, Markius Flavious,

Thank you for contacting us and for using XStore.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

However, if you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.
Thank you for your cooperation and understanding – https://www.8theme.com/account/#etheme_customization_panel

Kind Regards,
8theme team

Dear Khurram Virk,

We appreciate your prompt response.

All plugins that work with e-commerce should be compatible with Storefront because this is the default WooCommerce theme. In case that plugin doesn’t work as you expected with Storefront, it means there is no problem at all or the problem is in that plugin, and support of the plugin should assist you.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

However, if you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Thank you for your cooperation and understanding – https://www.8theme.com/account/#etheme_customization_panel

Kind Regards,
8theme team

Hello, SK,

We appreciate your prompt response.

1/ Please disable this option https://prnt.sc/y3IDfSKEvLu5 and check the Checkout page after that.

2/ What error do you get when entering the purchase code to activate the theme?

Kind Regards,
8theme team

Hello, Sethr,

Could you please provide temporary wp-admin and FTP access?

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team