STRIPE payment box reloaded at each checkout page scroll !!!!

This topic has 10 replies, 2 voices, and was last updated 2 months, 3 weeks ago ago by Rose Tyler

  • Avatar: SK
    SK
    Participant
    December 4, 2023 at 16:28

    Hello team,
    I had a very big problem with my stripe payment box in the checkout page which get refreshed each time i scroll the checkout page.
    I already saw that tooo many people had this problem, but it seems you didi’nt fix it yet permanently.
    Please help how can i do because people are not able to buy*
    regards

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 4, 2023 at 17:13

    Hello, SK,

    Thank you for contacting us and for using XStore.

    “with my stripe payment box in the checkout page which get refreshed each time i scroll the checkout page.” – please provide URL of the page, temporary wp-admin and FTP access.

    “I already saw that tooo many people had this problem” – please provide links to topics.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: SK
    SK
    Participant
    December 4, 2023 at 21:01

    Dear Rose Tyler,
    please find the answers in the private area
    Waiting for your precious help
    regards

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2023 at 09:36

    Hello, SK,

    We appreciate your prompt response.

    1/ Please disable this option https://prnt.sc/y3IDfSKEvLu5 and check the Checkout page after that.

    2/ What error do you get when entering the purchase code to activate the theme?

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: SK
    SK
    Participant
    December 5, 2023 at 10:44

    Dear Rose tyler,
    1. THanks for your answer. Regarding the stripe box that was uploading each time i scroll the checkout page, with desactivating the sticky , now it works and it doesnt reupload : OK

    2. Regarding the license, what happens is just that when a enter the license number and click on register, it keep looping like when you don”t have an internet connection. (NB: dont be confused, my internet connection is working)

    So please help on this as i can’t parameter the xstore functionalities, they are all locked.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2023 at 10:52

    Hello, SK,

    Please check the browser console and let us know what errors are there.

    Do you have any errors in the logs?

    The mentioned error can be in a case when you used a pirate version of the theme before or in case one of the additional plugins causes a problem on your site.

    Without access, we can’t check the situation more deeply and give you a proper solution, unfortunately.

    Kind Regards,
    8theme team

    Avatar: SK
    SK
    Participant
    December 5, 2023 at 11:33

    Dear rose Tyler,

    I do not see any error in my logs reported to that.

    For further investigation, please see private part.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2023 at 11:39

    Hello, SK,

    If I will not be able to solve your problem it will be passed to our dev team.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Did you follow our previous recommendations (disable 3rd party plugins, check browser console)?

    How do you use XStore on the site without activating it before? If it was activated, why deactivate it? We need to understand the situation better.
    Please open the browser console and record a video of what is going on when you enter the purchase code.

    Kind Regards,
    8theme team

    Avatar: SK
    SK
    Participant
    December 5, 2023 at 12:09

    OUPS, you were right, it was one plugin making bad interaction.
    I just register now and happy to use.
    It will be the 1st over other coming websites.
    A question, i may have additional questions : should i open each time a specific subject or through them here in the same discussion?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2023 at 12:23

    Hello, SK,

    We are pleased to hear that you have successfully resolved the matter.

    For any additional inquiries, we kindly ask that you initiate new discussions at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/. Please note that this thread will now be concluded.

    Kind Regards,
    8theme team

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