Return to previous page

The elemnetor update has damaged the web

This topic has 17 replies, 4 voices, and was last updated 5 months ago ago by Weblike PRO

Weblike PRO

Participant

December 5, 2023 at 10:43

After upgrade of Elementor plugin xstore shop crashed in frontend:

ElementorPro\Modules\Woocommerce\Widgets\Product_Add_To_Cart::handle_control_position: Cannot add a control outside of a section (use start_controls_section).

Please, contact administrator
for this information.

#375716 Copied Theme version: 9.2.4 WooCommerce version: 8.3.1

16 Answers

Rose Tyler

Support staff

December 5, 2023 at 11:12

Hello, Weblike PRO,

Thank you for getting in touch with us.

Please provide FTP access, not Cpanel.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#375724 Copied

Weblike PRO

Participant

December 5, 2023 at 11:35

FTP credentials are in Private content area…

Thank you

Please contact administrator
for this information.

#375732 Copied

Radek

Participant

December 5, 2023 at 11:42

Same problem.
Single Product Builder needs PRO Elements plugin.
When deactivating PRO Elements plugin, site is working again.
Maybe when on Single product builde (new) is deleted button add to cart, this error goes up.

#375734 Copied

Weblike PRO

Participant

December 5, 2023 at 11:51

Can you please be more specific? What should we do?

#375736 Copied

Weblike PRO

Participant

December 5, 2023 at 13:17

The only way we could eliminate this error message was if we disabled Xstore theme and swich to Twenty twenty four theme.

After we enabled again Xstore theme, header and footer had disapeared from shop.

So we had to restore a backup. And now we are back to square one – frontend displays this error again:

“ElementorPro\Modules\Woocommerce\Widgets\Product_Add_To_Cart::handle_control_position: Cannot add a control outside of a section (use start_controls_section)”

#375753 Copied

Radek

Participant

December 5, 2023 at 14:01

Try to deactivate PRO Elements plugin

#375764 Copied

Rose Tyler

Support staff

December 5, 2023 at 14:27

Hello, Weblike PRO,

We kindly request that you review the current functionality and provide us with your feedback at your earliest convenience.

Kind Regards,
8theme team

#375769 Copied

Weblike PRO

Participant

December 5, 2023 at 14:40

Hello Tyler,

Looks like the error was fixed.
There is one more odd element: Add to cart button is huge:
>> https://ibb.co/dmW35rn
>> https://altramoda.ro/produse/bluza-dama-eleganta-maro/?cmp_bypass=incognito

Do we have any restrictions in using the platform from now on? Should we stop updating elementor?
What should we do?

Thank you!

#375772 Copied
Rose Tyler

Support staff

December 5, 2023 at 15:12
Hello, Weblike PRO,

Kindly proceed to insert the following code into the “Theme Custom CSS” section, which can be found under “Theme Options”.
```
.etheme-wc-add-to-cart-wrapper svg {
    width: 1em;
    height: 1em;
}
```
“Do we have any restrictions in using the platform from now on? Should we stop updating elementor?
What should we do?” – no restrictions. If you face new problems, please let us know.

Thank you for your cooperation.

Kind Regards,
8theme team
#375775 Copied
razr1911

Participant

December 5, 2023 at 17:26
Hello there,

i have found a solution for
```
ElementorPro\Modules\Woocommerce\Widgets\Product_Add_To_Cart::handle_control_position: Cannot add a control outside of a section (use
start_controls_section
).
```
Whenever you update the “Elementor Pro” it will ask you to update the database first don’t update it right away first just “Deactivate” Elementor Pro then run update for database. Once you’re done updating then reactivate you Elementor Pro plugin. Everything will work like normal i know it sounds crazy but it worked for me.

OP i would like to mark my answer for this sollution,
#375805 Copied
Rose Tyler

Support staff

December 5, 2023 at 19:23

Hello, Razr1911,

Thank you for contacting us and for sharing your solution here.

Another solution can be downloading elementor.php file by this link https://we.tl/t-QsVd4NCNlD and re-uploading it into xstore/framework/compatibility folder via FTP.

We hope this information is helpful.

Kind Regards,
8theme team

#375812 Copied

Weblike PRO

Participant

December 5, 2023 at 20:23

Thanks for the answers.

Elementor support team also answered. They say we should disable PRO elements and install Elementor Pro (we have a license for Elementor PRO).

Any idea on how can we do that, so we do not mess the website again?

We just made a backup.

Thanks!

#375818 Copied

Rose Tyler

Support staff

December 6, 2023 at 08:05

Hello, Weblike PRO,

We trust this message finds you well.

Should you possess an active Elementor Pro license, rest assured that you stand to benefit from this situation. We anticipate no disruptions to your current setup.

For a seamless transition, please navigate to your WordPress Dashboard, proceed to the ‘Plugins’ section, deactivate the specified plugin, and subsequently install and activate the alternative plugin as required.

We appreciate your cooperation and are here to assist should you require further support.

Kind Regards,
8theme team

#375843 Copied

Weblike PRO

Participant

December 6, 2023 at 09:31

Hello Tyler,

We disabled Pro Elements and uploaded and installed Elementor PRO plugin:
>> https://ibb.co/CBnHTjm

Same error, frontpage has gone down:
>> https://ibb.co/FXf2pd3

WHAT WAS THE FIX?
We fix it by switching to Default Theme, and then switching back to Xstore child theme.

For now it seems that all is good.

Thanks!

#375852 Copied

Rose Tyler

Support staff

December 6, 2023 at 09:47

Hello, Weblike PRO,

Thank you for letting us know!

Please be informed that the following patch is available to resolve the issue: https://prnt.sc/StJjkYFFQ_u2

Kind Regards,
8theme team

#375855 Copied

Weblike PRO

Participant

December 6, 2023 at 10:17

Thanks

#375861 Copied
Tagged: elementor damage repair, elementor update issues, elementor update recovery, fix woocommerce elementor, repair damaged woocommerce, wordpress elementor problem, wordpress woocommerce themes
Viewing 17 results - 1 through 17 (of 17 total)