The elemnetor update has damaged the web

This topic has 17 replies, 4 voices, and was last updated 2 months, 3 weeks ago ago by Weblike PRO

  • Avatar: Weblike PRO
    Weblike PRO
    Participant
    December 5, 2023 at 10:43

    After upgrade of Elementor plugin xstore shop crashed in frontend:

    ElementorPro\Modules\Woocommerce\Widgets\Product_Add_To_Cart::handle_control_position: Cannot add a control outside of a section (use start_controls_section).

    Please, contact administrator
    for this information.
    16 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2023 at 11:12

    Hello, Weblike PRO,

    Thank you for getting in touch with us.

    Please provide FTP access, not Cpanel.

    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Weblike PRO
    Weblike PRO
    Participant
    December 5, 2023 at 11:35

    FTP credentials are in Private content area…

    Thank you

    Please contact administrator
    for this information.
    Avatar: Radek
    Radek
    Participant
    December 5, 2023 at 11:42

    Same problem.
    Single Product Builder needs PRO Elements plugin.
    When deactivating PRO Elements plugin, site is working again.
    Maybe when on Single product builde (new) is deleted button add to cart, this error goes up.

    Avatar: Weblike PRO
    Weblike PRO
    Participant
    December 5, 2023 at 11:51

    Can you please be more specific? What should we do?

    Avatar: Weblike PRO
    Weblike PRO
    Participant
    December 5, 2023 at 13:17

    The only way we could eliminate this error message was if we disabled Xstore theme and swich to Twenty twenty four theme.

    After we enabled again Xstore theme, header and footer had disapeared from shop.

    So we had to restore a backup. And now we are back to square one – frontend displays this error again:

    “ElementorPro\Modules\Woocommerce\Widgets\Product_Add_To_Cart::handle_control_position: Cannot add a control outside of a section (use start_controls_section)”

    Avatar: Radek
    Radek
    Participant
    December 5, 2023 at 14:01

    Try to deactivate PRO Elements plugin

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2023 at 14:27

    Hello, Weblike PRO,

    We kindly request that you review the current functionality and provide us with your feedback at your earliest convenience.

    Kind Regards,
    8theme team

    Avatar: Weblike PRO
    Weblike PRO
    Participant
    December 5, 2023 at 14:40

    Hello Tyler,

    Looks like the error was fixed.
    There is one more odd element: Add to cart button is huge:
    >> https://ibb.co/dmW35rn
    >> https://altramoda.ro/produse/bluza-dama-eleganta-maro/?cmp_bypass=incognito

    Do we have any restrictions in using the platform from now on? Should we stop updating elementor?
    What should we do?

    Thank you!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2023 at 15:12

    Hello, Weblike PRO,

    Kindly proceed to insert the following code into the “Theme Custom CSS” section, which can be found under “Theme Options”.

    .etheme-wc-add-to-cart-wrapper svg {
        width: 1em;
        height: 1em;
    }

    “Do we have any restrictions in using the platform from now on? Should we stop updating elementor?
    What should we do?” – no restrictions. If you face new problems, please let us know.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: razr1911
    razr1911
    Participant
    December 5, 2023 at 17:26

    Hello there,

    i have found a solution for

    ElementorPro\Modules\Woocommerce\Widgets\Product_Add_To_Cart::handle_control_position: Cannot add a control outside of a section (use
    start_controls_section
    ).

    Whenever you update the “Elementor Pro” it will ask you to update the database first don’t update it right away first just “Deactivate” Elementor Pro then run update for database. Once you’re done updating then reactivate you Elementor Pro plugin. Everything will work like normal i know it sounds crazy but it worked for me.

    OP i would like to mark my answer for this sollution,

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2023 at 19:23

    Hello, Razr1911,

    Thank you for contacting us and for sharing your solution here.

    Another solution can be downloading elementor.php file by this link https://we.tl/t-QsVd4NCNlD and re-uploading it into xstore/framework/compatibility folder via FTP.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Weblike PRO
    Weblike PRO
    Participant
    December 5, 2023 at 20:23

    Thanks for the answers.

    Elementor support team also answered. They say we should disable PRO elements and install Elementor Pro (we have a license for Elementor PRO).

    Any idea on how can we do that, so we do not mess the website again?

    We just made a backup.

    Thanks!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2023 at 08:05

    Hello, Weblike PRO,

    We trust this message finds you well.

    Should you possess an active Elementor Pro license, rest assured that you stand to benefit from this situation. We anticipate no disruptions to your current setup.

    For a seamless transition, please navigate to your WordPress Dashboard, proceed to the ‘Plugins’ section, deactivate the specified plugin, and subsequently install and activate the alternative plugin as required.

    We appreciate your cooperation and are here to assist should you require further support.

    Kind Regards,
    8theme team

    Avatar: Weblike PRO
    Weblike PRO
    Participant
    December 6, 2023 at 09:31

    Hello Tyler,

    We disabled Pro Elements and uploaded and installed Elementor PRO plugin:
    >> https://ibb.co/CBnHTjm

    Same error, frontpage has gone down:
    >> https://ibb.co/FXf2pd3

    WHAT WAS THE FIX?
    We fix it by switching to Default Theme, and then switching back to Xstore child theme.

    For now it seems that all is good.

    Thanks!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 6, 2023 at 09:47

    Hello, Weblike PRO,

    Thank you for letting us know!

    Please be informed that the following patch is available to resolve the issue: https://prnt.sc/StJjkYFFQ_u2

    Kind Regards,
    8theme team

    Avatar: Weblike PRO
    Weblike PRO
    Participant
    December 6, 2023 at 10:17

    Thanks

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