Hello, Aeroengineer54,

About Facebook login, you need to run it first as shown on this screenshot – https://prnt.sc/4-NNh08hYhNG , you will get a notice https://prnt.sc/FXZ49c50BMQh, and then you need to follow the instruction and enter the correct URL (we added it into the Private Content area here).

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, Diana Nikolova,

Thank you for contacting us and for using XStore.

Could you kindly provide us with a more detailed description of your request, accompanied by any relevant screenshots? This will enable us to assist you more effectively.

Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

Hello, Biroe,

Thank you for reaching out to us with your query.

In order to facilitate a thorough examination of your site’s settings, we kindly request that you grant us temporary administrative access to your WordPress dashboard. You can accomplish this by creating a new user account with an administrator role through your Dashboard. Once created, please securely transmit the username and password to us through the designated Private Content area.

We look forward to resolving your query.

Kind Regards,
8theme team

Hello, Mathew,

Thank you for reaching out to us with your concern regarding the Mega Menu display on your website.

To address the issue, kindly proceed by inserting the following code into your website: Theme Options > Them custom CSS > Desctop area:

.header-main-menu .nav-sublist-dropdown:not(.nav-sublist) {
    top: 46px;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @finn,

We appreciate your prompt response.

Our reply time may vary depending on the number of requests and is up to 24 hours Monday-Friday and up to 48 hours on weekends. But is usually faster than that. Our developers team will be available after the weekend only.

“I still can’t use your paste function” – We kindly request that you reach out to your hosting provider’s support service for further assistance.
For instance, the cache on the server might be the source of the issue. Please disable it entirely and then test the insertion of elements to see how it functions.

Templates for importing are not ready, they can be only manually created for you by request, please let us know what section and from which page you want to get exactly, or solve the problem from your server side.

Thank you for your cooperation.

Yours sincerely,
The 8Themes Team

Hello, @finn,

Thank you for reaching out to us with your concern regarding the Live Paste feature.

We wish to inform you that changes have been implemented on our server and the problem is fixed.
Should you continue to experience any issues, it is likely that the problem lies with your server rather than the feature itself. We kindly request that you reach out to your hosting provider’s support service for further assistance.

Additionally, could you please specify which particular element or page you are looking to import? We are prepared to send you a file for the template import.

Here is a file of “Testimonials with Opacity” section – Testimonials with Opacity (edit a page > and import this template https://elementor.com/help/template-library/ ).

If you have any other questions, please submit new topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Yours sincerely,
The 8Themes Team

Hello, Weblike PRO,

Thank you for letting us know!

Please be informed that the following patch is available to resolve the issue: https://prnt.sc/StJjkYFFQ_u2

Kind Regards,
8theme team

Hello, 100dolny,

Thank you for getting in touch with us.

We kindly request that you proceed with the activation of XStore. Should you encounter any issues during this process, please do not hesitate to inform us.

Kind Regards,
8theme team

Hello, AlMendez,

We appreciate your prompt response.

We kindly request that you rename the following files: https://prnt.sc/afemK26qf4i2 should be changed to xstore-core-es_ES.po, and https://prnt.sc/JUWmvQ03QlFb should be renamed to xstore-es_ES.po.

Kind Regards,
8theme team

Hello, Marquand,

You’re welcome!

We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

Kind Regards,
8theme team

Hello, Sethr,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Sethr,

You provided wp-admin access, but we can’t log in using them.
Also, we asked for FTP access.

You do not need Elementor Pro, please do not worry.

Please download elementor.php file by link in the Private Content area and re-uploading it into xstore/framework/compatibility folder via FTP.
Let us know if it solves your problem.

Kind Regards,
8theme team

Hello, TheOne,

We would like to inform you that we have updated the following code: https://prnt.sc/QFFAZhn3__ws to a new one: https://prnt.sc/WDga5cHx2n-A. We kindly request that you review the result at your earliest convenience.

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

To remove items from the My Account menu go to WooCommerce > Settings > Account and remove endpoints for the items you don’t want to show https://prnt.sc/5cI9LN2OLfUe
Or you can create your own menu in Appearance > Menus > create the menu and choose it like My account in Header Builder > My account https://prnt.sc/41mnRCOc5b6N

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, Ziga32,

We appreciate you reaching out to us and for choosing XStore for your needs.

To assist you more effectively, we kindly request that you provide us with temporary administrative access to your WordPress dashboard. This will enable us to review your settings and address your concerns with greater precision.

Thank you for your cooperation and understanding.

Kind Regards,
8theme team