Hello, @finn,

We appreciate you reaching out to us.

We apologize for any inconvenience caused and kindly request that you provide us with a detailed description, one more time, of the issue at hand, as well as the outcome you are seeking.

Thank you for your understanding and collaboration. We eagerly await your response.

Kind Regards,
8theme team

Hello, Green Foods,

Thank you for reaching out to us.

https://prnt.sc/s5OZXxaSdMYA – Kirki Customizer Framework plugin is activated on your site, it may conflicts with our XStore Core plugin, so we would recommend you to disable Kirki.

XStore Core includes the Kirki framework within its codebase. To prevent any potential conflicts, we advise you to deactivate the Kirki plugin when using XStore.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello,

Yes, the recent update to the Elementor plugin has unfortunately resulted in an issue. Our development team has been notified and is currently addressing the problem.
As an immediate solution, we recommend downgrading the plugin to its previous version and waiting for the subsequent update of both the plugin and the theme.
We apologize for any inconvenience this may have caused and kindly ask for your understanding and cooperation during this time.

Kind Regards,
8theme team

Hello, SK,

Thank you for contacting us and for using XStore.

“with my stripe payment box in the checkout page which get refreshed each time i scroll the checkout page.” – please provide URL of the page, temporary wp-admin and FTP access.

“I already saw that tooo many people had this problem” – please provide links to topics.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, @gewoonbovenaan,

Thank you for contacting us and for using XStore.

Please submit new threads for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

About the single product page, you are using the new builder – https://prnt.sc/apTvFKb-WXzs , https://prnt.sc/f7Ydx4ktCjXR > https://prnt.sc/jzLQBjSELRKr

Warm regards,
The 8Theme Team

Hello, Bleached,

Thank you for reaching out to us and bringing this issue to our attention.

Please make sure that the problem is no caused by your custom changes in files or by a 3rd-party plugin.

Kind Regards,
8theme team

Hello, GTP,

11a and b) Could you provide temporary wp-admin access?

Kind Regards,
8theme team

Hello, Street La Mode,

Thank you for contacting us and for using XStore.

Updated – https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

Kind Regards,
8theme team

Hello, @lew-shop,

Answer from our devs:
“Thanks for sharing the idea of fixing the bug!
We checked the code and will implement the fix in the next theme update.
Also, we used another way of checking out-of-stock products
instead of

$all_products_out_of_stock = true;
foreach ($et_bought_together_ids as $prod_id) {
    $product = wc_get_product($prod_id);
    if ($product && 'outofstock' !== $product->get_stock_status()) {
        $all_products_out_of_stock = false;
        break;
    }
}
// Przerwij działanie, jeśli wszystkie produkty są niedostępne
if ($all_products_out_of_stock) {
    return;
}

We made it more simply:

$in_stock_products = array_filter( array_map( 'wc_get_product', $et_bought_together_ids ), function ($local_product) {
    return $local_product && $local_product->is_in_stock();
} );
if ( !count($in_stock_products) ) return;

”

Kind Regards,
8theme team

Hello, Chrisbond,

Thank you for contacting us and for using XStore.

Please change .single-product p.price ins to .single-product .price ins .amount

Kind Regards,
8theme team

Hello, Menichetti,

Thank you for getting in touch with us.

Could you please provide temporary wp-admin access?

Kind Regards,
8theme team

Hello, Marquand,

Thank you for reaching out to us with your concern regarding the mobile menu text color on your website.

We understand that despite changing the color settings in the Header main section and clearing the cache, the mobile menu text color remains unchanged. We appreciate you bringing this matter to our attention and we are here to assist you in resolving this issue.

To better assist you, could you please provide us with temporary access to your website’s admin area? You may share the necessary credentials in the private content area, ensuring that it is secure and only visible to our support team.

Once we have access, we will investigate the issue further and work towards a prompt solution. Your cooperation is greatly appreciated, and we are committed to ensuring that your mobile menu reflects the desired text color settings.

If you have any additional information or specific details that you believe may help us in resolving this issue, please do not hesitate to include them in your response.

Thank you for choosing 8Theme, and we look forward to resolving your issue as quickly as possible.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

1/ Please check how it works with Storefront (default WooCommerce theme) and record a video.

2/ Provide FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Lani,

Thank you for contacting us and for using XStore.

Private Content

Kind Regards,
8theme team

Hello, Mac,

We appreciate your prompt response.

Please go to Appearance > Widgets > Cart area > delete the default widget.

Kind Regards,
8theme team