Exclude the weekend in estimated delivery problem

This topic has 8 replies, 3 voices, and was last updated 2 months, 3 weeks ago ago by Luca Rossi

  • Avatar: TheOne
    TheOne
    Participant
    December 5, 2023 at 10:49

    Hello,

    I have set the estimated delivery option in sales booster. In not workind days i have checked saturday and sunday, but on single product it still shows that the client can get the delivery on those days.

    Can you take a look?

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2023 at 12:14

    Hello, TheOne,

    Thank you for reaching out to us with your concern regarding the estimated delivery option in the sales booster. We understand how important it is for the delivery information to be accurate for your customers.

    Please provide URL of single product page where the problem is visible and close the editor , so we can check the settings more deeply.

    Could you provide FTP access also?
    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: TheOne
    TheOne
    Participant
    December 5, 2023 at 13:18

    1. The problem is visible on all product pages (it’s the same layout everywhere).

    FTP in private.

    Again please move all site related pictures to private.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 5, 2023 at 16:05

    Hello, TheOne,

    We appreciate your prompt response.

    We are unable to replicate the issue on our testing platform:
    before – https://prnt.sc/9FZihLO88IyL
    add wednesday as day off – https://prnt.sc/sPwkYMYfCuu3
    after – https://prnt.sc/TCNImhkRFjJO

    We are reaching out to inquire whether you are experiencing the same issue with XStore on other websites.
    Additionally, could you please confirm if you have a website that has no translation? This will help us determine if the problem is related to a translation error.

    Kind Regards,
    8theme team

    Avatar: TheOne
    TheOne
    Participant
    December 6, 2023 at 21:02

    Hello,

    I have the same issue on two other Xstore websites – everywhere.
    Aside Loco Translate there is no translation plugin on the websites. I deactivated all plugins except the essentials ones and it’s the same.

    Date type: days
    Days type: exact date
    Date format: “F j, Y” like it’s default, “l, j.n” on modified date – it includes saturday and sunday on both but it shouldn’t since the postal office is closed.

    The issue also the same across different devices.

    Avatar: Justin
    Luca Rossi
    Support staff
    December 7, 2023 at 07:51

    Hello, TheOne,

    Thank you for reaching out to us and for providing detailed information about the issue you’re experiencing across your Xstore websites.

    We’re pleased to inform you that we have identified the problem as being related to the use of non-English languages. To address this immediately, we have implemented a HOTFIX on your website. This should resolve the issue you’ve been facing. The file we’ve edited is: xstore/framework/features/woocommerce/estimated-delivery.php line 370:385

    We are also working on a more permanent solution that will be included in our upcoming updates, ensuring that this problem does not recur in the future.

    Please take a moment to revisit your websites and verify that the issue has been resolved. Your feedback is important to us, so do let us know the outcome.

    If you encounter any further difficulties or have additional questions, please do not hesitate to contact us. We are here to assist you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: TheOne
    TheOne
    Participant
    December 8, 2023 at 13:35

    Hello,

    Thank you for the fix – it works. Can you share the fix or can i send you admin details – becouse i need the fix to be applied on two more sites (or can i just copy/paste estimated-delivery.php) from this site to others?

    Avatar: Justin
    Luca Rossi
    Support staff
    December 9, 2023 at 14:28

    Dear TheOne,

    We hope this message finds you well.

    Kindly note that you are required to replicate the following file across your additional websites: xstore/framework/features/woocommerce/estimated-delivery.php.

    Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

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