Hello,

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Let us know the result.

Best Regards,
8Theme’s Team

Hello, @Kimber23,

We can’t open your site right now, there is a 504 Gateway Timeout Error shown. Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-504-gateway-timeout-error-in-wordpress/ and contact your hosting provider to get assistance with this error.

Kind Regards,
8theme team.

Hello, Leeto,

We have noticed that you have left a low rating for our theme on ThemeForest. We kindly request that you consider revising your rating at https://themeforest.net/downloads by awarding us 5 stars on ThemeForest.

Your feedback is highly important to us, and we are committed to ensuring your complete satisfaction with our product. If there is any aspect of the theme or our service that did not meet your expectations, please let us know so we can address your concerns.

We appreciate your support and look forward to your positive assessment.

Kind Regards,
8theme team

Hello, HmirceaD,

Thank you for contacting us and for using XStore.

In order to troubleshoot issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and temporarily disable CDN cache > check the compare and wishlist functionalities again. It is possible that one of the additional plugins is causing problems.

Kind Regards,
8theme team

Hello, TheOne,

We appreciate your prompt response.

1/ “Thank you, it works – but this module has less style options than the previous one. Will you fix this in the future?” – should you wish to enhance the functionality of this element and introduce new configurations, please submit a request to our development team on this page – https://www.8theme.com/taskboard/

2/ I remember now. https://www.8theme.com/taskboard/

3/ “The “related products” module doesn’t work on cart builder. Other module with “related products” query don’t work like on single product builder.” – We would like to inform you that the ‘Related Products’ element has been specifically designed for use on the single product page and is intended to function exclusively in that context.
Regarding your inquiry about the Cart page, we will provide a response on our forum at the following link: https://www.8theme.com/topic/builders-cart-page-layout-design-problems/. We kindly request that you refrain from combining different questions in one thread to avoid any confusion.

Kind Regards,
8theme team

Hello, HUSSTLE,

We appreciate your prompt response.

We kindly request that you clear your cache and verify the changes at your earliest convenience. We have enabled the header overlap feature, which can be viewed here: https://prnt.sc/Bhu8ofCEwG3B. This adjustment was made through the Header Builder under the ‘Multiple Templates’ section by editing the ‘Front Page Header’.

Kind Regards,
8theme team

Hello, 100dolny,

We appreciate your prompt response.

To assist you further, could you please confirm if you are using the Kirki plugin? If so, we kindly ask that you temporarily disable it, as it may interfere with the activation process.

If the problem persists after disabling the Kirki plugin, we would be happy to take a closer look at the situation for you. To do this, we would require temporary access to your wp-admin.

Kind Regards,
8theme team

Hello, HUSSTLE,

Thank you for reaching out to us with your query. We understand that you would like to have your main header on the home page, including its transparent background and layout, to be exactly replicated for the sticky header as users scroll down the page.

To assist you effectively, we kindly ask that you grant us temporary administrative access to your WordPress site. This will enable us to review your current configurations and make the necessary adjustments.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Azza,

We appreciate you bringing this to our attention.

Should you have any further inquiries or issues, please feel free to contact us at your convenience. Our customer support team is readily available to provide you with the necessary assistance.

Yours sincerely,
The 8Themes Team

Hello, HUSSTLE,

We appreciate your prompt response.

To address the issue you’ve mentioned, please navigate to Theme Options > Header Builder > Header Overlap & Transparent. Once there, you can disable the Header Overlap by setting it to ‘Off’. This should resolve the concern you are experiencing.

If you continue to face difficulties or are unsure about the process, we would be more than happy to assist you further. You can grant us temporary wp-admin access to your site. This will allow us to review your settings directly and make the necessary adjustments on your behalf.

Best regards,
The 8Theme Team

Hello, Hassan,

Thank you for reaching out to us with your query. To adjust the font size exclusively for your blog posts without affecting the global font size for your website, you can apply custom CSS:

.single-post .content-article p,
.single-post .content-article span,
.single-post .content-article li {
    font-size: 30px !important; /* Change this value to your desired font size */
}

Kind Regards,
8theme team

Hello, Rattnanjalee,

Thank you for contacting us and for using XStore.

Could you kindly provide us with a more detailed description of your request, accompanied by any relevant screenshots? This will enable us to assist you more effectively.

Lightshot screenshot or Gyazo tool can be used to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

Hello, Mateusz,

We appreciate your prompt response.

1/ You are using an additional plugin for creating this shortcode – WC Price History.
Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please check if this plugin works for a single product page https://prnt.sc/BUqq–plaJBL when it is not our theme activated, but the default WooCommerce theme – Storefront (Appearance > Themes).
Provide us with a screenshot of the correct work when Storefront is activated on your site and the URL of a single product page, because it can be not for all products.

2/ About translation, please submit new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and Core plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , then sync translation https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ and check text on buttons.
If this doesn’t help, try to disable plugins one by one, maybe one of the additional plugins overwrittes texts that come from WooCommerce and our theme for buttons. In this case that plugin should be translated.

Kind Regards,
8theme team

Hello, Mathew,

We appreciate your prompt response.

We kindly request that you update the existing custom code to the following:

.header-main-menu .nav-sublist-dropdown:not(.nav-sublist) {
    top: 44px;
}

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Link&Grow,

You’re welcome!

“This is something you will implement in future updates?” – yes.

“I have an update, I confirm that the main image changes just by selecting the color attribute. But I noticed that the gallery does not appear, to appear the gallery you need to select a color.” – yes, this functionality did never persisted, so it is not a bug but a request for improvement.
“Is it not possible when changing the color to display all images of that color?” – the functionality you are inquiring about is currently unavailable and cannot be implemented swiftly. We kindly ask that you forward your request to our development team by submitting it on our task board at the following link: https://www.8theme.com/taskboard/

Thank you for your cooperation and understanding.

Kind Regards,
8theme team