Forum Replies Created

Viewing 30 posts - 11,821 through 11,850 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 15:46

    Hello, Bas Kling,

    You’re welcome!

    Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 15:08

    Hello, Bas Kling,

    Thank you for contacting us and for using XStore.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 14:53

    Hello, Nicolo,

    Thank you for reaching out to us with your concern.

    Upon reviewing the process of adding items to the cart, we have observed the outcomes from two different approaches. The first result, obtained from adding an item via the single product page, can be viewed here: https://prnt.sc/FkTPHjNjl2zq. Similarly, the second result, captured after utilizing the quick view feature to add an item, is available here: https://prnt.sc/gsFG-2MzhZdT. Our examination did not reveal any discrepancies between the two methods’ results.

    To assist you further, we kindly request that you provide a more detailed explanation of your issue. Accompanying screenshots or video evidence would be highly beneficial in understanding your situation more clearly.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 14:48

    Hello, TheOne,

    Thank you for your response.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 14:13

    Hello, Coffeedog,

    Thank you for reaching out to us.

    We would like to recommend that you review the following plugin: https://wordpress.org/plugins/insert-headers-and-footers/

    Should you require any further assistance, please do not hesitate to contact us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 13:40

    Hello, TheOne,

    We appreciate your prompt response.

    1/ While your observation regarding the title may indeed be valid, we must inform you that our forum support team does not have the capacity to implement such changes. We kindly ask that you direct your request to our development team by submitting it through the following link: https://www.8theme.com/taskboard/
    Additionally, we invite you to consult our documentation for further information https://prnt.sc/X3xVg0UNA0vk on the functionality in question. You can access this resource at: https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

    2/ At present, we do not have an available solution to address your request. Rest assured, I will be forwarding your inquiry to a specialist who is better equipped to assist you.

    3/ Should you have any additional questions or require further assistance, we kindly ask that you initiate a new topic for each separate inquiry. This will help us maintain clarity and organization in our communications.

    Thank you for your understanding.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 13:09

    Hello, Adam,

    Thank you for getting in touch with us.

    Kindly proceed to clear your browser’s cache and attempt to submit the new topic once again. Should you encounter any issues during this process, we request that you provide us with a video demonstrating the problem.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 13:07

    Hello, Sophie,

    Thank you for reaching out to us with your queries regarding email customizations using the Email Builder in our theme. We’re here to assist you with both of your concerns.

    1) We would like to inquire whether you intend to develop a multilingual website by employing a plugin, or if you simply wish to translate the content?

    2) We would like to inquire whether you are utilizing an auxiliary plugin to modify the registration form. If so, we advise you to initially reach out to the support team of the respective plugin for assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 11:57

    Hello, AlphaSolutions,

    We appreciate your prompt response.

    We can’t log in to your dev site https://prnt.sc/-U7fHw08Eba7 or even open it https://dev.petiteprovence.cz/kategorie-produktu/domecky/ , unfortunately. Please check.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Yours sincerely,
    The 8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 09:28

    Hello, Slavomir,

    We appreciate your prompt response.

    We kindly request that you adhere to our recommendation to ascertain whether deactivating third-party plugins rectifies the issue you are experiencing with pagination. Should the problem persist, we would appreciate it if you could furnish us with FTP access credentials to enable us to conduct a more thorough investigation.

    Yours sincerely,
    The 8Themes Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 09:14

    Hello, @GTP,

    1 + 2) If you wish a developers team can personally assist you via customization service.
    To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
    Customize your website to suit your needs and make it stand out with expert dev team.

    3) Private Content

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 08:50

    Hello, GTP,

    We appreciate your prompt response.

    Private Content.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 08:09

    Hello, Joskins,

    We appreciate your prompt response.

    We kindly suggest utilizing the “Clear Cache” Chrome extension to clear your browser cache should you be using Google Chrome. You can find the extension at the following link: https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 08:01

    Hello, Slavomir,

    We are writing to express our gratitude for your swift response. However, we must inform you that the access credentials provided do not permit us to reach the Dashboard. It appears that the user has not been granted the administrator role, which is necessary for full access.

    1/ We have reviewed the pagination on https://www.glowfashion.sk/obchod/ and found that it is functioning. However, we observed an unusual display after navigating to one of the pages, as evidenced by the screenshot at https://prnt.sc/zfQqDSDuRay5 . We kindly request that you conduct tests to ensure that neither an additional plugin nor custom code on your website is causing this issue.

    2/ Some images may not appear, because of using a 3rd-party plugin for image optimization or cache plugin. Please change “Image Loading Type” in Theme Options > Speed Optimization from “Lazy” to “Default”.
    If you want to use our Lazy option, you need to disable 3rd party plugin that conflicts with it, or change the settings of that plugin (to find out what exactly plugin, disable plugins one by one to find out after disabling of which one the problem disappears).

    Thank you for your cooperation.

    Yours sincerely,
    The 8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 07:53

    Hello, 100dolny,

    We regret to hear that you encountered issues, but we are pleased that you were able to resolve them.
    Thank you for sharing your experience with us here. We also sincerely appreciate your kind wishes and extend the same to you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 8, 2023 at 07:51

    Hello, Mirko,

    Thank you for getting in touch with us.

    We kindly request that you create a video recording that clearly demonstrates the issue you are experiencing. Please ensure that the video captures the URL of the page in question and the actions you are taking that lead to the problem. Additionally, we would appreciate it if you could inform us of the browser you are utilizing while encountering this issue.

    This documentation will enable us to better understand the situation and forward your query to a team member who is qualified to provide you with the appropriate assistance.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 17:35

    Hello, Kathleen,

    Thank you for contacting us and for using XStore.

    You can activate XStore now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 16:54

    Hello, Joskins,

    Thank you for contacting us and for using XStore.

    1/ Navigate to Elementor > Tools > Regenerate CSS & Data.

    2/ Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    Let us know the result.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 16:12

    Hello, Jayeshjain88,

    Thank you for reaching out to us with your concern.

    We kindly ask you to review the functionality on our demo at the following link: https://xstore.8theme.com/elementor/demos/niche-market02/. Should the behavior on our demo site match that of your own, it would indicate that there is no issue, as this is the standard operation. However, if the problem is unique to your site, further investigation will be necessary to determine the cause, which may be due to a third-party plugin or custom code.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 16:06

    Hello,

    We appreciate your prompt response.

    You are using the new Single Product Builder, so kindly review the following screenshot: https://prnt.sc/OmQiPJJiqOFw

    Yours sincerely,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 15:59

    Hello, Slavomir,

    We are grateful for your swift reply.

    We would like to inform you that we are experiencing difficulties logging in with the credentials you have furnished us. Kindly refer to the screenshot for your reference: https://prnt.sc/pUqbAXCgg78C

    Additionally, could you please provide us with the URL of the page that is experiencing the pagination issue?

    Thank you for your cooperation.

    Yours sincerely,
    The 8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 15:55

    Hello, Mac,

    “how can I make the product category now in Header Vertical?” – Header Builder > Header Vertical > select menu.

    “And how can I prevent the Uncategorized category from being displayed?” – please read this article – https://passwordprotectwp.com/remove-uncategorized-wordpress/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 15:53

    Hello, Mac,

    Thank you for contacting us and for using XStore.

    We would like to inform you that we have successfully disabled the Header overlap, which you can view here: https://prnt.sc/VPTxHoGjD4df. Additionally, we have crafted a custom header exclusively for the Home page, where the overlap feature remains active. You can review this change at the following link: https://prnt.sc/AM-hhUA70wSp.

    Should you require any further assistance, please do not hesitate to contact us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 15:44

    Hello, Nicolo,

    Thank you for reaching out to us with your request.

    Please be informed that the button located at https://prnt.sc/qlmXwrSR8ECO triggers the opening of an area where content is to be inserted – https://prnt.sc/AEVbWMVj9duq.

    If you wish a developers team can personally assist you via customization service.
    To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
    Customize your website to suit your needs and make it stand out with expert dev team.
    Thank you for your cooperation and understanding – https://www.8theme.com/account/#etheme_customization_panel

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 15:03

    Hello, @Kimber23,

    Your Shop page works fine now – https://prnt.sc/hpKpxVGekFOE , because “Variations as single products for WooCommerce” plugin was disabled, contact support of the plugin to get further assistance https://prnt.sc/Vn9YZVDJUa5j

    Kind Regards,
    8theme team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 14:58

    Hello, Diana Nikolova,

    We appreciate your prompt response.

    Our theme doesn’t affect it, it appears that one of the plugins installed on your site may be causing the observed behavior. We recommend that you deactivate your third-party plugins one by one to test this hypothesis.
    Once you identify the plugin responsible, you will be able to review its settings or contact their support service for further assistance. If you are unable to determine which plugin is causing the issue, please reach out to the WooCommerce support team for help.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 14:48

    Hello, TheOne,

    We appreciate your prompt response.

    Private Content
    4/ As a fact we tried to minimize building questions for our customers but we also have advanced Cart widgets that can be activated by adding the next code to your child-theme/functions.php
    add_filter('etheme_elementor_cart_new_widgets', '__return_true');
    Once you add this snippet you will see a few more Cart widgets ( https://prnt.sc/inDFytC3Je25 ) and you can build any Cart page structure you prefer.
    According to the fact you have CDN, it could be needed for you to clear the CDN cache once you add the code provided above.
    5/ Fixed !
    6/ “I have some space between delivery options and cart total” = please, provide us more details with screenshots for a better understanding your question.

    7/ We kindly request that you review checkout and the cart widgets (page elements):
    Cart Page
    Cart Page (separated)
    Checkout Page
    Checkout Page (separated)
    Checkout Page (multistep)
    We would greatly appreciate your feedback on any potential improvements, as we are committed to enhancing these pages to the highest standard.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 14:41

    Hello,

    Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
    Let us know the result.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 14:40

    Hello, Weblike PRO,

    Please be advised that you have the option to utilize the responsive settings of the element to hide it from the desktop view – https://prnt.sc/KHp3oeYChao0

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 7, 2023 at 14:30

    Hello, @Kimber23,

    We can’t open your site right now, there is a 504 Gateway Timeout Error shown. Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-504-gateway-timeout-error-in-wordpress/ and contact your hosting provider to get assistance with this error.

    Kind Regards,
    8theme team.

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Viewing 30 posts - 11,821 through 11,850 (of 68,227 total)
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