Hello, Bas Kling,

Thank you for contacting us and for using XStore.

Private Content

Kind Regards,
8theme team

Hello, TheOne,

Thank you for your response.

Private Content

Kind Regards,
8theme team

Hello, TheOne,

We appreciate your prompt response.

1/ While your observation regarding the title may indeed be valid, we must inform you that our forum support team does not have the capacity to implement such changes. We kindly ask that you direct your request to our development team by submitting it through the following link: https://www.8theme.com/taskboard/
Additionally, we invite you to consult our documentation for further information https://prnt.sc/X3xVg0UNA0vk on the functionality in question. You can access this resource at: https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

2/ At present, we do not have an available solution to address your request. Rest assured, I will be forwarding your inquiry to a specialist who is better equipped to assist you.

3/ Should you have any additional questions or require further assistance, we kindly ask that you initiate a new topic for each separate inquiry. This will help us maintain clarity and organization in our communications.

Thank you for your understanding.

Kind Regards,
8theme team

Hello, Sophie,

Thank you for reaching out to us with your queries regarding email customizations using the Email Builder in our theme. We’re here to assist you with both of your concerns.

1) We would like to inquire whether you intend to develop a multilingual website by employing a plugin, or if you simply wish to translate the content?

2) We would like to inquire whether you are utilizing an auxiliary plugin to modify the registration form. If so, we advise you to initially reach out to the support team of the respective plugin for assistance.

Best Regards,
8Theme’s Team

Hello, Slavomir,

We appreciate your prompt response.

We kindly request that you adhere to our recommendation to ascertain whether deactivating third-party plugins rectifies the issue you are experiencing with pagination. Should the problem persist, we would appreciate it if you could furnish us with FTP access credentials to enable us to conduct a more thorough investigation.

Yours sincerely,
The 8Themes Team

Hello, GTP,

We appreciate your prompt response.

Private Content.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Slavomir,

We are writing to express our gratitude for your swift response. However, we must inform you that the access credentials provided do not permit us to reach the Dashboard. It appears that the user has not been granted the administrator role, which is necessary for full access.

1/ We have reviewed the pagination on https://www.glowfashion.sk/obchod/ and found that it is functioning. However, we observed an unusual display after navigating to one of the pages, as evidenced by the screenshot at https://prnt.sc/zfQqDSDuRay5 . We kindly request that you conduct tests to ensure that neither an additional plugin nor custom code on your website is causing this issue.

2/ Some images may not appear, because of using a 3rd-party plugin for image optimization or cache plugin. Please change “Image Loading Type” in Theme Options > Speed Optimization from “Lazy” to “Default”.
If you want to use our Lazy option, you need to disable 3rd party plugin that conflicts with it, or change the settings of that plugin (to find out what exactly plugin, disable plugins one by one to find out after disabling of which one the problem disappears).

Thank you for your cooperation.

Yours sincerely,
The 8Themes Team

Hello, Mirko,

Thank you for getting in touch with us.

We kindly request that you create a video recording that clearly demonstrates the issue you are experiencing. Please ensure that the video captures the URL of the page in question and the actions you are taking that lead to the problem. Additionally, we would appreciate it if you could inform us of the browser you are utilizing while encountering this issue.

This documentation will enable us to better understand the situation and forward your query to a team member who is qualified to provide you with the appropriate assistance.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Joskins,

Thank you for contacting us and for using XStore.

1/ Navigate to Elementor > Tools > Regenerate CSS & Data.

2/ Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Let us know the result.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

You are using the new Single Product Builder, so kindly review the following screenshot: https://prnt.sc/OmQiPJJiqOFw

Yours sincerely,
The 8Theme Team

Hello, Mac,

“how can I make the product category now in Header Vertical？” – Header Builder > Header Vertical > select menu.

“And how can I prevent the Uncategorized category from being displayed?” – please read this article – https://passwordprotectwp.com/remove-uncategorized-wordpress/

Kind Regards,
8theme team

Hello, Nicolo,

Thank you for reaching out to us with your request.

Please be informed that the button located at https://prnt.sc/qlmXwrSR8ECO triggers the opening of an area where content is to be inserted – https://prnt.sc/AEVbWMVj9duq.

If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.
Thank you for your cooperation and understanding – https://www.8theme.com/account/#etheme_customization_panel

Kind Regards,
8theme team

Hello, Diana Nikolova,

We appreciate your prompt response.

Our theme doesn’t affect it, it appears that one of the plugins installed on your site may be causing the observed behavior. We recommend that you deactivate your third-party plugins one by one to test this hypothesis.
Once you identify the plugin responsible, you will be able to review its settings or contact their support service for further assistance. If you are unable to determine which plugin is causing the issue, please reach out to the WooCommerce support team for help.

Kind Regards,
8theme team

Hello,

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.
Let us know the result.

Best Regards,
8Theme’s Team

Hello, @Kimber23,

We can’t open your site right now, there is a 504 Gateway Timeout Error shown. Please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-504-gateway-timeout-error-in-wordpress/ and contact your hosting provider to get assistance with this error.

Kind Regards,
8theme team.