Return to previous page

Troubleshooting Website Template Changes Not Reflecting After Cache Clearing

This topic has 8 replies, 2 voices, and was last updated 3 months, 3 weeks ago ago by Rose Tyler

Simon

Participant

January 1, 2024 at 15:01

I am currently using the following template:
https://xstore.8theme.com/demos/landing-watch/
Originally, the menu or the blue part at the bottom of the mobile version, I have now changed it all to black. This includes changes made to the Main Header, Mobile Menu, Mobile Panel, etc., where all the original blue parts have been turned black. I can see the changes in the browsing interface, but for some reason, no matter how I clear the cache, there is no change. How should I proceed to correct this?

After removing the Multiple Headers, I can see my black background, but then I can’t display the bottom color of the advertisements directly on the background like before.

What should I do?

#378198 Copied Theme version: 9.2.5 WooCommerce version: 6.4.2

7 Answers

Rose Tyler

Support staff

January 1, 2024 at 16:49

Hello, Simon,

Thank you for reaching out to us with your concern.

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Furthermore, proceed to Theme Options > Header Builder > Multiple Headers and make the necessary edits to your custom headers.

After completing these steps, we kindly ask that you clear your cache to observe the changes.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

#378213 Copied

Simon

Participant

January 2, 2024 at 11:46

Private content area…

Please contact administrator
for this information.

#378291 Copied

Rose Tyler

Support staff

January 2, 2024 at 14:24

Dear, Simon,

Please go to Theme Options > Header builder > Sticky header https://prnt.sc/J5cKuX9e8wFN > change background color for desktop and mobile, then edit the custom header via Multiple headers.

Kind Regards,
8theme team

#378315 Copied

Simon

Participant

January 7, 2024 at 15:35

Thank you for your response. I have another question I’d like to ask here. Please check the attachment. How should I set up this POPUP? I can’t seem to find any link data in these settings. Thank you.
https://prnt.sc/t5dmuo1bXx1g
https://prnt.sc/Nbbt7P7rfiGI

#378950 Copied

Rose Tyler

Support staff

January 7, 2024 at 15:44

Hello, Simon,

We kindly request that you provide us with the URL of your website along with temporary wp-admin credentials.

Kind Regards,
8theme team

#378952 Copied

Simon

Participant

January 13, 2024 at 16:11

OK

Please contact administrator
for this information.

#379806 Copied

Rose Tyler

Support staff

January 14, 2024 at 08:38

Hello, Simon,

We appreciate your prompt response.

To proceed, please navigate to Theme Options, then select Header Builder, followed by Newsletter > Choose Static Block; Subsequently, access the Dashboard, go to Static Blocks, and proceed to modify the block utilizing Elementor.

Should you require two distinct blocks, one designated for the Newsletter within the header and another for the page content, it is necessary to alter the current element, which can be viewed here: https://prnt.sc/GuTrDo5tE0MR. Instead, please use the Modal Popup element. For reference, you may view examples at the following link: https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/

We remain at your service for any further assistance you may need.

Kind Regards,
8theme team

#379830 Copied
Tagged: cache clearing issues, website template changes, woocommerce troubleshooting, woocommerce wordpress fixes, wordpress themes
Viewing 8 results - 1 through 8 (of 8 total)